Sophie Neveu

[Sophie Neveu]

Hi Axchain,

Sorry but we support for only one domain.
Please see the result.
You can change color here: http://prntscr.com/fe5f8h

Thank you!

[Sophie Neveu]

Hi Axchain,

Sorry but we support for only one domain.
Please see the result.
You can change color here: http://prntscr.com/fe5f8h

Thank you!

[Sophie Neveu]

Hi Axchain,

Here is CSS you need to change header color/ background color:

.tb-header-wrap .tb-header-menu { background: your_color; }
.tb-header-wrap .tb-header-menu .tb-header-menu-inner .tb-logo:after{ border-right-color: your_color;}
.tb-header-wrap .tb-header-menu .tb-header-menu-inner .tb-logo:before{ background-color: your_color_2; }
text color
.tb-header-wrap .tb-header-menu .tb-header-menu-inner .tb-menu .tb-menu-list > ul > li >a{ color: your_normal_text_color}

[Sophie Neveu]

Hi Axchain,

We are working on your site. Please don’t worry! We will get back to you with response.

Thank you!

[Sophie Neveu]

Hi Axchain,

To set primary color, here you go: http://prntscr.com/fe34z3
Again, leave it empty if you want to get color settings from Theme Options: http://prntscr.com/fe357h

If you want to change only header text/ background color, please use Custom CSS.

Thanks!

[Sophie Neveu]

Hi buddy,

I’ve just removed the link on Meta-box http://prntscr.com/fe312g and now it shows up.

Notice:

Due to your logo is not appropriate for all of three header layouts, so I choose the same header layouts (02) for all pages.

If you want to use different header layouts, please edit logo/ change logo for your each page.

[Sophie Neveu]

Hi Claire,

Thank you for reaching us.
Just please set it on Metabox and it will work. Sorry for the issue. We will check the update version carefully.

http://prntscr.com/fe2mzy
http://prntscr.com/fe2mt7

[Sophie Neveu]

Hi Paola,

You seemed to done it in the right way. Please continue post your question below if something wrong happens to you.

Thank you!

[Sophie Neveu]

Hi Mterek,

Thank you so much for purchasing theme & contacting us!

If you think your website takes too much time to load maybe you should:

Install a Cache Plugin for WordPress. We recommend W3 Total Cache
Install an Image Compress Plugin. We recommend WP Smush It
Install a Database Optimizer Plugin. We recommend WP Optimize
Reduce the number of posts on the page.
Reduce the number of unnecessary plugins.
Use more icons and less images.

https://colorlib.com/wp/how-to-speed-up-wordpress-site/

​

​

[Sophie Neveu]

Hi guy,

To change the background color of those marks, please use Custom CSS like this:
http://prntscr.com/fe29rd

Thank you for reaching us!

[Sophie Neveu]

Since I installed the theme, imported the dummy data & set up your site like the demo you like, I haven’t done anything more on it.

If you have any questions, please feel free to post them below.

Thank you!

[Sophie Neveu]

All done!

You can start your project from now, Axchain.

Wish you would have a beautiful and functional website!

If you have any other questions, please post them below.

Thank you for reaching us!

[Sophie Neveu]

Sorry, your FTP file is almost empty, you can see: http://prntscr.com/fdpr38

Please create an FTP account which is possible access into root folder.

Thank you!

[Sophie Neveu]

Please give us your FTP details, too. We’ll change some values for smooth import process.

If you meet an error message “Are you sure you want to do that?”, it is high time please checked some values on ftp:.hataccess for smooth importing:

php_value upload_max_filesize 1000M
php_value post_max_size 2000M
php_value memory_limit 3000M
php_value max_execution_time 300
php_value max_input_time 300

These values need to be upgraded by your hosting provider if they are low than standard.

Thank you!

[Sophie Neveu]

To import the dummy data, please have a look at this section – http://prntscr.com/fdp1rb

From Documentation > go to Installation > Setting Up the Demo Content > Manual Importer Demo Data

Notice:
– You may need install this plugin http://prntscr.com/fdp2s4 to import Widget file.
– This plugin for reset Admin site if you need: http://prntscr.com/fdp31a

Thank you!

[Sophie Neveu]

Hi Axchain,

To upload the theme via WordPress, please do as following:

– Step 1: From Dashboard > go to Appearance > Themes
– Step 2: Click ‘Add New’ then click ‘Upload’
– Step 3: Click ‘Browser’ then select theme.zip > click Install
– Step 4: Click ‘Activate’ the theme.
– Step 5: Click ‘Begin installing plugins’ then activate them.
All done!

http://docs.jwsuperthemes.com/aqua/
You will read these sections of documentation to do yourself: http://prntscr.com/fdou8s

Thank you!

[Sophie Neveu]

Hi Davidi,

To remove or config those features, here you go: http://prntscr.com/fdoo2w
From Dashboard > go to Appearance > Widgets > Open the sidebar which includes them then config or remove them as you wish.

[Sophie Neveu]

Hi Axchain,

You can follow the instruction on our documentation: http://prntscr.com/fdolsd
Here you go: https://jwsuperthemes.com/document/

If you meet any trouble, please give us your Admin login details, we will assist you.

Thank you!

[Sophie Neveu]

Hi Axchain,

You can follow the instruction on our documentation: http://prntscr.com/fdolsd
Here you go: https://jwsuperthemes.com/document/

If you meet any trouble, we will assist you.

Thank you!

[Sophie Neveu]

Hi Axchain,

Thank you for reaching us.

When I tried to access your Admin site, I found this message: http://prntscr.com/fdnw90

If you can access, please reset your site and then I’ll install the theme and import the dummy data for you.

By the way, please check these values on ftp:.hataccess for smooth importing:

php_value upload_max_filesize 1000M
php_value post_max_size 2000M
php_value memory_limit 3000M
php_value max_execution_time 300
php_value max_input_time 300

These values need to be upgraded by your hosting provider if they are low than standard.

[Sophie Neveu]

Hi Davidi,

The default image you mentioned above is Title bar image.

From Dashboard > go to Theme Options > Title bar > Upload image or Turn off if you don’t need it.

Thank you for reaching us!

[Sophie Neveu]

Hi gvedak,

Thank you for your affords.

Those values on your site system are standard. This means we still can work with them. Don’t worry!

If you agree, I’ll re-install and import the dummy data for you from the beginning.

Please get back to us to confirm this.

[Sophie Neveu]

Hi Joao,

Thank you for reaching us.
Please skip that message. To update a certain plugin, please do as follows:

– Step 1: Deactivate plugin
– Step 2: Delete plugin
– Step 3: Turn to ‘Begin install plugins’ tab
– Step 4: Click ‘Install’ then click Activate plugin

[Sophie Neveu]

Hi Joao,

Thank you for reaching us.

– Just please turn on Less Design and every config on Theme Options will be saved: http://prntscr.com/fdmtea
– To dismiss Page Title: http://prntscr.com/fdmu0k
– To config Shop page: http://prntscr.com/fdmu5n

If you have any other questions, please post them below.

[Sophie Neveu]

Hi Bart,

Sorry for not replying you earlier.

Firefox may give you a “Warning: Unresponsive script” prompt that says “A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.” This article describes why this could happen and possible solutions and workarounds.

This error is telling you that Firefox thinks that a script may be running out of control and would make Firefox hang if nothing is done. The script could be something on a web page you’re accessing, in an extension you installed, or even Firefox itself.

—-

After having tried with this way, if the issue still happens, please give us your FTP login details, I hope this isn’t related with the theme.

Thank you for waiting for our response!

[Sophie Neveu]

In addition, please save your all customization on Theme Options > Custom CSS or style.css file of Child Theme before updating.

Thank you for your patience!

[Sophie Neveu]

Hi Austemarie,

Thank you for working with us and sorry for making you confused.
The reason why your theme broken is that lately you have the WooCommerce updated but the theme not yet. This created an incompatibility of them.

—
Updating the theme via WordPress is very similar to the install process via WordPress.
Follow the steps below to update your theme via WordPress:

Step 1 – Log into your WordPress Dashboard.

Step 2 – Go to Appearance > Themes.

Step 3 – Deactivate the Bencher Theme by simply activating a different theme. Once you activate a different theme, you can delete the Bencher theme.

Step 4 – Delete the Bencher Theme. Do not worry, your content will not be lost!

Step 5 – Then simply upload the new “Bencher.zip” file in the Appearance > Themes section. Click on the Install Themes tab at the top and choose to upload the zip file. You have this step explained in section: Theme Installation via WordPress.

[Sophie Neveu]

Hi dalerdiesel,

Thank you for reaching us and sorry for the issue.

If you meet an error message “Are you sure you want to do that?”, it is high time please checked some values on ftp:.hataccess for smooth importing:

php_value upload_max_filesize 1000M
php_value post_max_size 2000M
php_value memory_limit 3000M
php_value max_execution_time 300
php_value max_input_time 300

These values need to be upgraded by your hosting provider if they are low than standard.

Then get back to me with your Admin login details. I’ll assist you to install the theme and import the dummy-data for you.

[Sophie Neveu]

I’m glad to hear your site working well now.
If you have any other questions, please feel free to post them below.

[Sophie Neveu]

Hi computech,

Thank you for reaching us.
If you want to put the logo to the left of the menu, you can use Header Layout 3 or 4.
Header Layout 1 & 2, the logo is center.

[Sophie Neveu]

Hi arvencare,

Thank you for reaching us and sorry for the issue you are facing.

The issue seems to me that the PHP version needs to be upgraded up to 5.4.x

After having the PHP version upgraded, if the result is still the same, then get back to me with your Admin login details. I’ll assist you to install the theme & import the dummy data for you.

[Sophie Neveu]

Hi Eddie,

Thank you for reaching us.

You can see new features for each time the theme updated here: http://prntscr.com/fak7la
Updating the theme via WordPress is very similar to the install process via WordPress.
Follow the steps below to update your theme via WordPress:

Step 1 – Log into your WordPress Dashboard.

Step 2 – Go to Appearance > Themes.

Step 3 – Deactivate the Cayto Theme by simply activating a different theme. Once you activate a different theme, you can delete the Cayto theme.

Step 4 – Delete the Cayto Theme. Do not worry, your content will not be lost!

Step 5 – Then simply upload the new “Cayto.zip” file in the Appearance > Themes section. Click on the Install Themes tab at the top and choose to upload the zip file. You have this step explained in section: Theme Installation via WordPress.

[Sophie Neveu]

Hi Beeswasp,

You set it correctly on Theme Options but the result not correct.
Just please leave your FTP login details on your next reply (remember make it private).
We will get back to you on Monday to continue. Have a great weekends!

[Sophie Neveu]

Hi Beeswasp,

I’ve just update your theme up to the latest version 1.6.0 already.
About your last question, the service item is not a page but a post, so it doesn’t have Meta-box option.

If you have any other questions, please feel free to post them below.

[Sophie Neveu]

Hi Beeswasp,

Sorry, I couldn’t login to your Admin. Please check the info and get back to me again.
In additional, could you please take a screenshot of your last question? That would be more visible and I’ll support you correctly on what you need.

Thank you!

[Sophie Neveu]

Hi toritran,

Thank you for reaching us and sorry for the issue. It seems to me that you just have unsuccessful import process.

Could you please give me your Admin Login details? I’ll help you do it.

* Remember make your reply as a private reply by clicking the check box below.

[Sophie Neveu]

Hi Hi Beeswasp,

Just please give us your Admin login details. We’ll check it for you.
About the updating, you will receive an email from ThemeForest informing you that there is an updating.

Thank you!

[Sophie Neveu]

Hi Susane,

You can set your next reply as a private reply by choosing this check box: http://prntscr.com/f9i8zp

Thank you!

[Sophie Neveu]

Hi buddy,

Please give us your FTP login details. We’ll try!

Thank you!

[Sophie Neveu]

This reply has been marked as private.

[Sophie Neveu]

Hi Beeswasp,

Thank you for your question. We’d released the latest version which is compatible with the latest version of WooCommerce already.

You can see it here: http://prntscr.com/f9i1v7

[Sophie Neveu]

Hi Funtimeros,

Thank you for reaching us and sorry for the delay. For this question, please give us your Admin + FTP login details. I’ll show you where we should work in.

[Sophie Neveu]

Yes, we will make some changes but this feature will be not changed. Because this is a hardcode-template just for demo. If we make it flexible for changing header/ footer, it will be broken if it goes with some other header layouts.

Sorry for my wrong answer above.

I’ll give you instruction to do later if it repeats when you update the theme. See a screenshot below and you will understand how to do:

http://prntscr.com/f94058

[Sophie Neveu]

Hi hcsoft,

Thank you for reaching us.

You could find the download file from ThemeForest after having purchased the theme.
Otherwise, you can give me your Admin Login info, I’ll install the theme &n import the dummy-data for you or if you would like to do it yourself, I’ll send you the link download. Please drop me a line below telling me your choice!

[Sophie Neveu]

This reply has been marked as private.

[Sophie Neveu]

There is an option of making reply private below. Here you can see: http://prntscr.com/f8sqq2

[Sophie Neveu]

Hi Althaue,

I should probably provide you some information about these codes:

To show ads to people who have visited your desktop or mobile website, add the remarketing tag to your website. The tag is a short snippet of code that adds your website visitors to remarketing lists; you can then target these lists with your ads. If your website has a Google Analytics tag, you can use this tag instead and skip adding the AdWords remarketing tag.

Tracking Code Quickstart. The Analytics snippet is a small piece of JavaScript code that you paste into your pages. It activates Google Analytics tracking by inserting ga.js into the page. To use this on your pages, copy the code snippet below, replacing UA-XXXXX-X with your web property ID.

This plugin actually assists you on SEO google. If you don’t want to use this plugin, just deactivate it.

Thank you!

[Sophie Neveu]

Hi Roksaneh,

Thank you for reaching us.

I’ve checked on your Admin site and found that it was the PHP version making the issue.

http://prntscr.com/f8pqy5

Just please upgrade it up to 5.4.x

If you have any question, please post them below.

[Sophie Neveu]

Hi Mamta,

– For the recent post question: Please use correctly widget. If you want it to be like our demo, here is the correct widget: http://prntscr.com/f8pi9t

– To remove any style CSS: Please copy its class and refer it into Custom CSS on Theme Options, then write ‘dislay: none !important’ for it.

[Sophie Neveu]

Hi Gary,

Good day to you, too!

It would be better if you follow one of our support centers. Your current menu is not mega-menu style. Please take a screenshot of what you want, this would be easier for us to define your questions above.

[Sophie Neveu]

Hi althaue,

Thank you for reaching us.

Could you please share your Admin + FTP login details with us? After having checked, we would inform you the solution for the issue.

[Sophie Neveu]

Sorry we refuse this case. You can definitely copy source + database into another domain. This way is very quick and easy than a refresh installation.

[Sophie Neveu]

Hi Ermac,

We support for only one domain and obviously, we cannot help you to install once more.

Thank you for understanding!

[Sophie Neveu]

Hi hcsoft,

Thank you for purchasing our theme and sorry for the very first trouble.

I’ve just tried to login to your Admin but failed. Could you please verify it again for me?

After having supported failure, you can definitely request refund.

Thank you for your patience!

[Sophie Neveu]

Hey buddy,

We just gave you the reason why that the issue came to you. We have not touched anything on your site so far.

[Sophie Neveu]

Hi Priyanka,

I’ve checked on your site and found that your current version of the theme is 1.5.2, while 2.0.0 is the latest version of our theme.

Please update the theme and see the result.

Here’s how to update the theme – just you need in case:

Updating the theme via WordPress is very similar to the install process via WordPress.
Follow the steps below to update your theme via WordPress:

Step 1 – Log into your WordPress Dashboard.

Step 2 – Go to Appearance > Themes.

Step 3 – Deactivate the Preschool Theme by simply activating a different theme. Once you activate a different theme, you can delete the Preschool theme.

Step 4 – Delete the Preschool Theme. Do not worry, your content will not be lost!

Step 5 – Then simply upload the new “Preschool.zip” file in the Appearance > Themes section. Click on the Install Themes tab at the top and choose to upload the zip file. You have this step explained in section: Theme Installation via WordPress.

[Sophie Neveu]

Hi lang atholl,

Thank you for reaching us.

1. Portfolio: On our demo, the feature image will display in a carousel style. It means you should set different feature image for each post. I see now there is no content of each post on you site and only one feature image for all.

– Image on Portfolio is stretch: Due to your image has small dimension. You may refer from our demo – http://prntscr.com/f8ay6d

2. To change text color on footer: Please use Custom CSS on Theme Options.

3. Canvas Menu: I see on your site, the menu is vertical now. It is horizontal on our demo. If you would like to make it three line icon, we can help you. Just please give us your FTP info details.

[Sophie Neveu]

Hi yardialog,

When you go to Theme Options, you will find an option Less Design on tab General Settings. It should be turned on before you make any changes on Theme Options.

http://prntscr.com/f8aj8q

[Sophie Neveu]

Hi Caco,

Thank you for reaching us.
Sorry to tell you that it is impossible to select a particulart footer layout for a certain single post. Only pages can do that.

[Sophie Neveu]

Hi Albert,

Thank you for reaching us. On our demo, the Reservation booking form works correctly. Unfortunately, it not working on your site.

Please give us your Admin + FTP Login details. We will check it.

[Author]

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