Home Forums Themes Support Bencher WordPress Theme Change the product photo dimensions

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    • #6028

      I was wondering if it is possible to change the square display of the product to a vertical/portrait layout 4:6 ratio?

      Also is it possible to remove the tags tab in the bottom part of the single product page where the long description is and add other text tab? i would like it to read STORY / PRODUCT DETAILS / SIZE & FIT / SHIPPING & RETURNS.

      In addition i imported the theme but the style (fonts and colours) and some elements such as the under construction page are not identical to the bencher theme.

      Thank you for your time and support.

    • #6038

      -Issues(4:6) you do instruction:http://prntscr.com/fbt2na.
      -‘ STORY / PRODUCT DETAILS / SIZE & FIT / SHIPPING & RETURNS.’. This problem involves editing the code, we are sorry.
      -‘under construction page ‘. can you send Account admin(username, passwrod) to me?

    • #6050
      This reply has been marked as private.
    • #6106


      I can not access your admin account, please send Admin(username,password) to me again.

    • #6118
      This reply has been marked as private.
    • #6175

      i fixed, please send account FTP(host name,username,password) to me?,(issues spacing).

    • #6186
      This reply has been marked as private.
    • #6193
      This reply has been marked as private.
    • #6195

      Hello Again,
      In addition i have followed your link to resize the images but still no luck.
      Attached is my settings. But everything is still displayed as square. :s

      You must be logged in to view attached files.
    • #6261

      you should install plugin “Regenerate Thumbnails(https://vi.wordpress.org/plugins/regenerate-thumbnails/)” after setting images product.I don’t access Login admin(username, password), Please resubmit the correct information to me.

    • #6299
      This reply has been marked as private.
    • #6355

      We are writting as we have not heard anything back and were wondering if everything is ok?
      We are still having the spacing issues.
      Please let us know if you need any additional information from our end.
      Thank you,

    • #6429

      I don’t access login admin http://prntscr.com/fhblsy.
      please send login admin for me again.

    • #6431
      This reply has been marked as private.
    • #6445

      I fixed, please check again.

    • #6492

      Hello linh241088,

      It seems the same to me?

      1. Shop link does not work. Image of error is attached.
      2. Space between the banner and contented on each page.
      3. Is there anyway to change the dimension of the magnifying image to a square and magnify even more detail?

      My best,

      You must be logged in to view attached files.
    • #6505

      Can you send me Ftp info again include:
      FTP server
      FTP account
      I can’t log in!
      Thank you!

    • #6507
      This reply has been marked as private.
    • #6551

      I can’t access FTP, “Shop link does not work” you should contact your host support. Because at least 2 processes are using port 80.(3)http://prntscr.com/fjlo0l.

    • #6614
      This reply has been marked as private.
    • #6623

      Hi! I’m Huynh! I’ll help you from now!
      I looking for your issue and it seems that the log-in information is quite messy.
      I logged-in to your host and create an FTP account “[email protected]” You can delete it later.
      Can you list your issue for me? In the waiting time, I check 404page for you!

    • #6624

      Page 404 is working you can set background here: http://prntscr.com/flf13h

    • #6627

      I can not login to wordpress anymore!
      If you have changed, please give me login information again.
      Thank you!

    • #6632

      Hello Huynh Le,

      We apologies for the mess, there was someone else doing the website for us in the past but we decided to take matters into our own hands as the results were bad and decided to use you theme layout as it was really nice.

      I believe we are almost set. I think with bluehost one person can be logged onto wordpress at a time so i am creating you a new username and password.


      You can also log in from bluehost. But in anycase we are now logging out of wordpress.

      Problems are:
      1. Shop page does not show. We spoke with bluehost, they said there was no folder created. Please feel free to do what you need in the ftp. Delete, create. As u see fit for this site to work properly with the theme.

      2. 404 and Under Construction page have this white bit showing as the image does not fully cover? We would like it to be like the demo when someone enlarges the window, the photo accordingly adjusts. Maybe it is the dimension of the image? Please let us know what size the background image has to be.

      3. In Homepage 1: The bencher logo still appears even tho we configured the logo from the page’s bottom. It keeps reverting to bencher logo.

      4. Only in the about us page, the social media icons are displayed with an extra icon out of line with the other icons. Image attached.

      5. In woocommerce we would like the euro sign to display and the the . to divide the cents. We configured it but still the dollar sign and , is displaying.

      6. This part is not a problem but we would like to know if there is a way to preview the email of the invoice, and how we can edit it. It is html code right now – and we can not visualize it.

      Thank you once again for your support.
      Let us know if you have any luck.
      Sorry for the delay in the reply *Time difference.
      My best,

      You must be logged in to view attached files.
    • #6636

      Hi Packing Man!
      I still can’t access to WordPress admin. You can try to do something by yourself
      4. It’s seem you used two a tag when you edit widget.

      <a href=”#”></a><a href=”https://www.instagram.com/thepackingman/”><i class=”fa fa-instagram”></i></a>

      You can try

      <a href=”https://www.instagram.com/thepackingman/”><i class=”fa fa-instagram”></i></a>

      5. You can change here: http://prntscr.com/fliawo
      See you tomorrow!

    • #6638
      This reply has been marked as private.
    • #6646

      I still can’t access to WordPress, nothing was responded when I press Login.
      Can you check it!


      You must be logged in to view attached files.
    • #6648

      Maybe you are being login. Can you logout!
      We are in GMT +7 so I can check it from 00.30am -> 9.00am UTC

    • #6649

      Please let me know about the log in because the shop is very important for us.

      Yes sure! Because you are very important for us!

    • #6650

      1. Your shop has back! We saw a folder with the name “shop” in your file, causing your site to go astray
      3. Logo :

      You can Edit your homepage-01 ( http://prntscr.com/fltgig ) and change it in metabox: http://prntscr.com/flth35. If you want to user global logo, simple clear it.

    • #6651

      Hi! because I can not login, can you go to Theme Option and set page 404 for me: http://prntscr.com/fltjq5
      Thank you!


    • #6653

      Hi! Under Construction page is OK.
      Thanks for waiting!


    • #6678

      Hello Huynh,
      Please let us know if you received the message we just sent previously.
      It has disappeared and now we are worried our long email did not reach you!!

      Mainly – Please give us your email so you can enter our wordpress and reset the password yourself if you have problems.

      we are facing these issues:

      1. 404 page is not working. we did what you said, no luck. Was working yesterday and now is reverted.
      2. under construction page has a black space underneath.
      3. Social icons on footer top are not behaving correctly. We inserted the code and now we have the problem on all pages.
      4. Shop page sidebar is displaying full width.
      5. Magnifying problem. please view attached image.
      6. Bencher logo keeps reverting. We insert our logo on the home page 1 but no luck. We did what you said several times and after the page reloads from updating it STILL has bencher image attached!

      Our best,

      You must be logged in to view attached files.
    • #6693

      Hi! don’t worry, I alway folow you!
      Our email is [email protected] .It looks like we typed the right password, but the page did not redirect. No messages will be displayed, if I type any other password, there will be a wrong password notice.

      • #6703

        Hello Huynh,
        Thank you for getting back to us.

        Regarding the issue of logging in and the page not redirecting. What can be done? Is this strange? What if other people who create an account try to log in. What will happen? We still do not understand completely why you can not log in, or the page does not redirect. How can we solve this problem?

        2. Under construction page. – You are right. We apologise.

        3. The text file is empty. Do you mind typing for us. We can not download the file- (Image attached) It is working on the home page and contact. But something funny is happening on the about us page.

        4. Wow! How did this happen! Thank you, sorry for bothering u!

        5. Can we get the thin magnify box square also? And is it possible to have more zoom? Do we have to upload a larger image? (Image attached)

        6. Yes we try again and again, but bencher logo wants to come back! We also try to customize logo header with our logo from our media but it does not want to put it.

        Thank you for replying to all our probems. Sorry for bothering you with others, it was not working yesterday and working today! THANK YOU.

        We have a new question, how do we change the grey colour of the place above the header and the footer background colour?

        Our best,

        You must be logged in to view attached files.
    • #6695

      2. Under construction page has a black space underneath. It only show black space when you logged in, if not, you will don’t see it. I can’t login so I can’t research how it show blank. Dont worry, only you see it.

    • #6696

      3. Social icons on footer top are not behaving correctly. We inserted the code and now we have the problem on all pages.
      You seem type wrong quote characters.
      This is all you need http://prntscr.com/fmb12q

    • #6701

      1. 404 page is working.

      5. Magnifying problem. You can change setting here: http://prntscr.com/fmbkbl

      6. Everything seem revert reverted. Can you try again.

    • #6702

      4. Shop sidebar has back to its position

    • #6720

      Good morning! I am so happy when hear you!
      3. You need close li tag http://prntscr.com/fmnlxj
      5. The image which you upload is big enough. You can try setting again:
      Set image size:
      Recommend: 490 x 686
      ( with curent your setting, you need an image more than 600px width)
      And: http://prntscr.com/fmnqz3
      You can set: “Zoom Box“: auto auto (or any less than above 490,686 ) and “Image size” blank blank (or any, more than Zoom Box and less than real image size (http://prntscr.com/fmnutk)
      6. Maybe you forget to apply it. http://prntscr.com/fmngad . But you can skip this problem, I removed this feature, now you can only set logo in “Theme options”

      7. You can set background color by custom CSS in theme option
      You can type color by name(grey, white, black …) by hex color (#808080, #00aeef…) or by Red – Green – Blue color { rgb(128,128,128) } you can find your color here: https://www.w3schools.com/colors/colors_picker.asp or http://htmlcolorcodes.com/

      If you have any problem, please back. I alway here

    • #6721

      Here is custom CSS for you

      body .tb-header-wrap.tb-header-v2 .tb-header-top {
          background-color: grey;
      body .tb-header-wrap.tb-header-v2 .tb-header-menu{
          background-color: #808080;
      body .tb_footer .footer-header{
          background-color: rgb(128, 128, 128);
      body .tb_footer .footer-top{
          background-color: #aaa;
      body .tb_footer .footer-bottom{
          background-color: #aaa;
    • #6724

      Goodmorning Huynh,

      Starting in order:

      3. Our social Media footer reads:
      &lt;ul class=”socials”&gt;
      <a href=”https://www.facebook.com/thepackingman/”>&lt;i class=”fa fa-facebook”&gt;&lt;/i&gt;</a>
      <a href=”https://www.instagram.com/thepackingman/”>&lt;i class=”fa fa-instagram”&gt;&lt;/i&gt;</a>

      Is there something wrong with this code? The code works perfectly for all pages except the about us page.

      5. Thank you! This worked. Yes our tshirts are in low res, But if we would like even more zoom, Shall we upload larger images? We would like the zoom to magnify the detail of the fabric for the INDO COLLECTION.

      6. THANK YOU! IT IS WORKING NOW! – We didnt do anything so i think that you removing the feature took care of this!!

      7. Thank you!!

      8. NEW QUESTION: Our woocommerce still is not working with the right currency. Image attached. We would like the euro sign.

      9. WOOCOMMERCE: Is there any way to view the html code of the invoice in woocommerce of how it will display like in an email?

      Thank you for your support Huynh, we really appreciate you taking time to solve our problems!! Almost done! Many many THANKS!!!!

      Our best,

      You must be logged in to view attached files.
    • #6729

      3. Can you try one more:
      <ul class="socials"><li><a href="https://www.facebook.com/thepackingman/"/><i class="fa fa-facebook"></i></a></li><li><a href="https://www.instagram.com/thepackingman/"><i class="fa fa-instagram"></i></a></li></ul>
      If it not working, I can help you via teamviewer (teamviewer.com)

      5. We recommend you upload product image lager than Magnifier Image size http://prntscr.com/fmrflg . If you want to zoom in on the details of the fabric you can upload an detail image You should upload a detailed image. http://prntscr.com/fmrhmj

      8. You did not follow my old instruction.
      Can you check again:
      – here is setting for your input price: http://prntscr.com/fmrjge
      – here is option for currency switch: http://prntscr.com/fmrlk4 You can add USD, Euro, … or keep only Euro. Remember to Save 🙂
      – Here is currency that display when you load page: http://prntscr.com/fmrme5 select EUR if you have more than 1 currency

      9. After you order, you will receive an email. You can try to order and pay by your email, you will see. If you want to try paying with PayPal, you can research and use Paypal Sandbox. Woocommerce integrated email templates, if you want to edit, you need a plugin, you can try Email WooCommerce Customizer (https://wordpress.org/plugins/email-customizer-woocommerce/) or another plugin.

      I alway follow you! if you have any problem, you can back!

    • #7361

      Hello Huynh,

      Thank you for all your support! All previous issues are fixed on the site.

      1. I would like to know if there is a way to change the the colour of the active links and hover. In the styling options we have assigned the colour, but the colour has not changed. (Please see image)

      2. We would like Header Stlye 6, but when we select it, our headers display as style 5. *Please see image.

      3. Is it possible to make our logo a bit bigger?

      4. We would like to insert our Logo in png for the footer, but when we do the image is enlarged and full width.

      5. How do we create the same mega menu as you have in the demo under elements. We would like to do this in our shop Tab.

      6. We accidently deleted the code for the newsletter sign up on the footer. How do we insert it? When we use the widget, the style is different.

      Thank you for your great support.
      My Best,

      You must be logged in to view attached files.
    • #7385

      Hi Nazkangal,

      Thank you for contacting.

      1. Please, enable Less Design option and clear cache after changing.

      2. Try edit relate page and change header option in meta-box

      3. You can rezise or add a class, style it.

      4. You should resize smaller
      5. You can create mega menu. Here you go first please: http://docs.jwsuperthemes.com/fitness/images/megamenu1.jpg

      Then from Initial Steps > go to Menu Setup > Mega Menu & Menu with Icon > here you can find out how to create a Mega-menu.

      6. You can delete and add new widget section.
      Please, try change and let me know if you need to assist more.

    • #7419


      Thank you for your assistance. In re:

      1. Thank you.

      2. We have a problem like last time where the header keeps reverting to global, and bencher logo is connected. Please have a check in our wordpress. Last time Huynh was really helpful is solving this reset problem. (I have attached a preview of what it always reverts to in the related edit of the page in meta-box…)

      3. Could you please be more specific? what do we type? how do we style it?

      4. Same when we used the code to resize it, nothing was in effect. What code do you suggest?

      5. So we created the 4 columns like in the image but can not find the: Initial Steps > go to Menu Setup > Mega Menu & Menu with Icon > here you can find out how to create a Mega-menu.

      6. No luck – we have this style in attached photo and we would like to use the same style you have in your demo.

      7. While viewing the website from different computers, all the icons are squares- no icon display or x’s in the mobile. Why is that?

      8. What woocommerce app do you suggest so users can pay online by credit card gateways? without making a separate bank transfer, but able to fill out a forum online with their ex. mastercard, visa card info through our checkout?

      9. Also our thumbnails on the merchandise in single view are showing up stretched. Any way to fix this? Also any way to leave some more space between where the photo ends and the additional information tabs section?

      Thank you for your support! We greatly appreciate it and thank you for your patience with us!

      You must be logged in to view attached files.
    • #7458

      Hi packingman!
      Could you please deactivate “Super cache”. I am checking for you!
      Thank you!

    • #7460

      2. If you want to use header 6, please select Header 5. So sorry for the mess
      3. Make logo a bit bigger:
      – For each header version, we have another custom CSS, I saw you using header v3, you can use this CustomCSS:

      body .tb-header-wrap.tb-header-v3 .tb-header-menu .tb-logo a img{
        max-width: 330px;

      you can see more here:
      4. Please take me a screenshot and tell me what footer version which you use
      5. You add submenu to “SHOP” item like this: in my example, i add insite ‘elements’ item
      – Expand “shop” item and select 4 column, may you want to fullwidth http://prntscr.com/g0bnb3
      6. If you was talking about this: http://prntscr.com/g0boey , here is your widget http://prntscr.com/g0bovx
      7. Maybe website did not load correctly, you can try clear cache and reload, on my computer, it is working well http://prntscr.com/g0bp6s
      8. Maybe you want this: https://wordpress.org/plugins/woocommerce-payment-gateway/ But I also say that, we did not try it before You need try first by use Sandbox

    • #7464
    • #7465

      9. Here is customCSS for you!

      .single-product .tb-content.tb-fullwidth .ro-product-wrapper .images{
      	max-height: initial;
      .single-product .ro-product-wrapper.vertical-slider .images .thumbnails.noslider{
      	display: none;
      .single-product .tb-content.tb-fullwidth .ro-product-wrapper.vertical-slider .tb-single-vertical .slideshow img{
      	min-height: initial;
    • #7490
      This reply has been marked as private.
    • #7504

      Good morning!
      Thank you for the kind words! We alway Welcom you!
      I asked that you deactivate that plugin because it caches, so we can not see the changes. You should turn it on after you finish it all, it will make your site load faster.

      1. About the logo: May you set custom logo here: http://prntscr.com/g0t9ax You can edit your homepage and leave it blank to use global logo.
      2. This is our mistake: you can open file /woocommerce/archive-product and change this word http://prntscr.com/g0taap to “tbtheme-woo-shop-sidebar”, remove this line: http://prntscr.com/g0taqy . I did it
      2-Old. Header 3 is designed to work with title. If you don’t want to use title, turn off it in theme option and you have to add this custom CSS.

      .tb-header-wrap.tb-header-v3 .tb-header-menu{
       possition: relative;

      3. this is same as 1
      4. You can set width for that by custom css like this:
      max-width: your-size;
      height: auto;

      .tb_footer .tb-footer-v4 .tb_footer_top_one img{
       max-width: 290px;
       height: auto;

      5. You can add your image to Custom Widget then select that widget to show it.
      http://prntscr.com/g0umgp -> http://prntscr.com/g0umz1
      I recommend your image size less than 240 x 190 px
      7. it is ok now
      8. I’m sorry, but I do not know. You can try contacting the bank or plugin author.
      9. Sorry, this is in design, I can’t change it
      10.1. space below header:
      If you don’t use title bar, it will disappear.
      10.2 The description is moved to the right
      You can add this custom CSS:

      @media(max-width: 767px){
      .single.single-product .ro-product-wrapper .ro-product-information{
       margin-left: -120px;

      Thanks for waiting!
      And more, I still can not login to your admin page! 🙁

    • #7506
      This reply has been marked as private.
    • #7516


      Thank you for contacting.

      Your web has 2 Bencher theme: http://prntscr.com/g1an2f . I deleted old Bencher theme version 1.5.0

      – Fixed logo can’t change.
      – Imported Widget demo, you can easy edit it.
      – Title-Area.jpg : Please, send relate link to us.
      – Logo Footer : You can resie and add into widget section: http://prntscr.com/g1b963 (you also can add CSS: http://prntscr.com/g1ba0r )
      – You should resize main logo : maximum width should 320px

    • #7518
      This reply has been marked as private.
    • #7530

      Good morning!
      Please dont activate “WP Super Cache” plugin. that is last step before you public your site, not now. If you enablr it, you can’t see anything change.
      I have a good news, I can login now. Please review all your page and list anything you need for me.
      Thank you!

    • #7553

      Hello Huynh,

      Ah finally! we turned on the SSL certificate! Maybe thats why!!

      Finally a last couple of problems and questions, and almost ready to launch!
      We are so excited and happy with the theme! Thank you in advanced!

      Our problems are:
      1. Some of the headers are not displaying properly. Example “JOURNAL” AND “SHOP” – the right part.

      2. How can we change the headings on the homepage and other H2-6 titles. We have changed them in theme options, typography, but it does not seem to work. Example:
      Shop Item Titles, Portfolio titles, Section Titles, Blog Post titles…

      3. How can we remove in the portfolio section, the right sidebar? We would just like the images, nothing else. (Image attached).

      4. How do we had images to the blog post when we select gallery, nothing shows to upload the images.

      5. On the homepage we would like the top menu, above the navigation to also show.

      6. How do we link the wishlist page to the heart symbol in our menu?

      7. It seems our social links have disappeared in the widget. Could you please give us the code to paste again (sorry)

      8. Could you also kindly give us the code with the icons to put like in bencher contact us widget. We would like the same 🙂

      Hopefully we finish this tomorrow and you will not hear from us again!! 🙂

      thank you once again for this long task and bearing with us!!

      My best,

      You must be logged in to view attached files.
    • #7557

      I wrote for you very long but it lost!
      I do all for you.
      2. You have to style by customCSS like this:
      – Get css class: https://prntscr.com/g2bqpa
      – Style for them: https://prntscr.com/g2bsbe
      theme options, typography is design for inside your Blog
      4. You see: https://prntscr.com/g2bwlq and result: https://prntscr.com/g2bwu4
      5. It is alredy showing. I didn’t do anything: https://prntscr.com/g2byze
      <ul class="socials"><li><a href="https://www.facebook.com/thepackingman/"/><i class="fa fa-facebook"></i></a></li><li><a href="https://www.instagram.com/thepackingman/"><i class="fa fa-instagram"></i></a></li></ul>

      <ul class="ct-contact">
       	<li>THE PACKING MAN
      Via dei Santo Spirito, 11 - Florence, Italy.</li>
       	<li> [email protected]</li>
       	<li>(+39) 055 0640186</li>

      Sorry for the short reply. I wrote so much but it lose.
      We hope you finish your site soon, but we alway here and listen to you! You are welcome
      Have a nice day!

    • #7602

      Hello Huynh,
      Hope everything is good! Sorry to write again-bare with us a bit more!
      We are almost ready. Thank you for correcting everything.

      A couple more questions:
      1. The Title of the product on each single item product view has disappeared. How can we make it reappear?
      2. The arrows on the slider for images in the single product view has also disappeared. How do we make is appear?

      3. One item has disappeared from our shop even tho it has stock and price.
      This is the link. You will see that it does not show in shop, or category trousers.

      4. Is it possible to keep an item on display even tho it is sold out? For 1 week?

      5. Is it possible to add a check box in the check out for gift wrap option?

      6. Is it possible to make a play/stop button on our homepage rev slider? Now we have the video playing one time and stopping. We would like users to have the option to replay the video.

      7. We just changed our logo but no effect taken. (It is uploaded to our theme options.)

      8. On our portfolio page, the cover image looks blurred. Is there anyway to fix this?

      We are getting the hang of css. Thank you. We have changed our main font to playfair display. Everything is working good. But i couldnt fix those 8 questions! If you could let us know how to fix, it would be great!

      Thank you once again!

      My best,

    • #7622

      1. please Enable it in theme options: http://prntscr.com/g3ahwk
      2. You asked me remove it! It back
      3. You can delete it and re-create.
      4. You config it here: http://prntscr.com/g3ase4
      5. This is a good ideal, We will discuss adding this feature into the update version. Temporarily you can add an product “gift wrap – $2000 :p”
      6. you have some option:
      – Repeat your slider: http://prntscr.com/g3b03o
      – User Youtube: http://prntscr.com/g3b0sl http://prntscr.com/g3b0xn http://prntscr.com/g3b1a2
      7. You type wrong name. right name is “https://www.thepackingman.com/wp-content/uploads/2017/08/TPM-LOGOHorizontal.png&#8221; http://prntscr.com/g3b2yt

      8. it is ok now!
      If you dont want the cover when you hover you can add this css

      body #tb-list-porfolio.tpl .tb-thumb a.thumb-hover-effect:before{
       content: initial;

      If you have any problem, please back with us!

    • #7636
      This reply has been marked as private.
    • #7641

      Ah a last question,
      How do we get the boxes on the home page with trousers, dresses, skirts, jumpsuits, outerwear link accordingly to the shop categories when someone clicks it?
      Is this possible?

      Thank you,
      My best,

    • #7646

      *we are a bit unorganized today our apologies.

      12. How do we get the mega menu image on the shop drop-down to be even padding from the top and left and bottom. Right now it is left aligned and we would like the space like bencher drop down menu.

      Thank you!
      No more questions for today!

      You must be logged in to view attached files.
    • #7659

      1. You didn’t do it! It is in single product section: http://prntscr.com/g3pc17
      9. Please select color for h1 in themeoption: http://prntscr.com/g3pc9m

      – Maybe you forget to generated thumbnails: let see
      and I dont see the space you said
      – Double logo: i fix it
      11. You may need to add categories logo then insert shortcode like this: http://prntscr.com/g3poxv
      12. Please add class: item-menu-custom-block to custom block items: http://prntscr.com/g3pr9o
      Have a nice day!

    • #7685

      Hello Huynh,

      Thank you for all your patience and efforts with us. We have launched!!
      We have decided to fix the one last issue whilst live is possible.

      11. The category slider is not exactly what we want, as we want the same display with the hover shocking the name and then linking it to that page. Is there any way we can do this by not changing the design?

      Or – is there a way to use the single image widget with a hover showing the text. Then i think we can link the image to the category.

      My best,

    • #7688

      Hello Again,

      Referring to point 9.
      This is what we mean about the white space (Image attached)
      Is there a way to have the content frame equally padded from the bottom?

      You must be logged in to view attached files.
    • #7693

      Sorry for the many emails, we got excited and forgot to list our questions!
      Some more:

      Regarding the comparing: Is there a way to fix the overlapping of the x and the item name in the sidebar when comparing? (Screen shot attached)

      Another question since we do not have the option for gift wrap,
      how/where from can we change the order not text?
      In the order note can we edit the text “Please let us know if you would like to request the GIFT WRAP option and/or have any special delivery indications”

      Thank you!

      You must be logged in to view attached files.
    • #7712

      1. So sorry but I dont see that space on my browser. Can you clear your cache and try again!
      2. You can try info box. You will see some example on homepage 5 and homepage 6 when you import our sample or here: http://bencher.jwsuperthemes.com/homepage-05/ http://bencher.jwsuperthemes.com/homepage-06/
      3. Comparing is Ok
      4. You can try purchase note: http://prntscr.com/g459vl
      5. Or you can creat a group product with 1 product ang 1 GIFT WRAP product!

    • #8426

      Hello Dai Huynh,

      Hope all is well.
      We have 2 issues we could not fix.

      1. The video in the Rev Slider on mobile and ipad does not play. We have edited the settings as you have instructed but still the video does not play on mobile and ipad.

      2. Is there a way to hide the authors in the blog posts.

      Thank you very much,
      My best,

    • #8432

      Hi nazkangal,

      You can hide the authors in the blog posts at here.
      Please see the screenshot.
      Note! Don’t forget to save to change.
      About the Slider, I noticed that It still works well on mobile and iPad.
      Please check it again!
      If something wrong, please don’t hesitate to contact us!

    • #8445

      Hello Hoa Ngo,

      Thank you for your swift response.

      1. Thank you, we have turned off the authors visibility.

      2. Yes you are right the video seems to be working now. Another question regarding the video would be the possibility of it being either on loop or to have the play and stop button. How do we do that?

      3. Is it possible to link the portfolio look book image directly to the single portfolio item instead of a light box image?

      4. Is it possible to reduce the spaces between the following images on home page “shop by category” section. Is there also a way to link the images individually to the category page?

      5. How do we make the image of travel journal on the bottom of the homepage full width?

      Thank you.

      My best,

    • #8451

      2. You can change setting in video option:
      or you can use video player shortcode instead of slider
      3. Ok for you
      4.1 Sorry it is in our design, I cant change it.
      4.2 Please insert link here: http://prntscr.com/geqf6b I did
      5. Please select a bigger image http://prntscr.com/geqbop

      Have a nice day! :p

    • #8508

      Hello Huynh,
      Hope all is well, Sorry to be a pain!

      First of all thank you for corrections 3 and 4.2. IT IS PERFECT!!

      2. Regarding the video slider, we are trying but none of it is looping and showing the start, stop and reply. When we add the html5 video version, video stops halfway and does not play all the way on mobile, and does not have the auto loop or restart button…

      The vimeo way does not auto loop as well, nor cover full width, so we dont like this version.

      Please tell us what we are doing wrong? We would like the video fullwidth as it is currently, with the option of play, stop, restart and automatic looping.

      Check attachments for our settings.

      5. Please let use know what width we just have the images at?


      1. Also is there a way to change the Shipping Address Details to say “Billing Address Details”?

      2. Is there a way to change the order notes box text to “Let us if you would like the gift wrap option for an item and/or if you have any special notes regarding the delivery.”

      Thank you,

      You must be logged in to view attached files.
    • #8542

      – About Video! We are using Slider Revolution plug-in and It dont have “loop” button for you! If you want to loop video you can right click on Video and select loop.
      – “video stops halfway”: It need time to load video, you should optimize your video for faster loading.
      – “nor cover full width”: You can select row full width. http://prntscr.com/ggrjb9
      If you dont line Vimeo player, you can use that shortcode and paste Youtube link. http://prntscr.com/ggrjwv (the user can right click on video and select “loop”)

      “Please let use know what width we just have the images at”: You can use an image with 1920px width

      New question:
      1. I will edit source code for you but when you update your Bencher theme, It will back. to “Shipping Address Details”, You have to do it again after updated your theme.
      2. I did it.

    • #8789

      Hello Huynh,

      We have a quick question regarding our blog post page.

      On our website it is under journal.
      We would like the page to display like this page:

      But we can not configure the blog grid!
      We have attached a screenshot of our modifications but its not affecting anything.
      Could you kindly let us know how to do this.

      We would also like to add collections ex. 1. Indonesian, 2. Nepal and let users also view the shop per collection without losing our product categories.
      Do you know if this is possible or how we can do this? Shall we use tags? or make a new category?

      Our Best,

      You must be logged in to view attached files.
    • #8816

      Hi Packing-man!
      1. It is OK for you. if you choose it is front page, http://prntscr.com/glbxxz you can not edit it in Visual Composer.
      2. Seem, I do not know what you mean. I think you need two new Category to manager it
      Have a nice day!

    • #9296

      Hello Huynh,

      Quick question, our blog photos are stretched when viewing with mobile.
      Any reason why, and how can we fix this?

      We regenerated all the media but no luck!

      Thank you in advance!

      My best,

      You must be logged in to view attached files.
    • #9306

      Hi nazkangal,

      Could you please give me the link?


    • #9328
    • #9348

      Please check again, on my broswer and my phone, all is ok
      Thank you!

    • #10089


      We would like to use the left side menu for our website.

      We are having difficulty seeing the logo on our homepage. The rev slider is also full width, we would like it to show like you have in the demo.
      Image attached.

      In our shop section, we can see the logo but the logo is too much to the left, we would like it to be center of the side navigation bar.

      We would also like the menu items not to overlap the logo, perhaps push down the menu items.

      We would also like the social media icons to show on the sidebar bottom like you have in your demo.

      We would also like to know why our top section of LOG IN OR REGISTER / MY ACCOUNT / CHECKOUT does not show. Can we make it the same way as the default?

      Image attached.

      Thank you,

      You must be logged in to view attached files.
    • #10114

      Thank you for contact us!
      1. Please create a slider width non-fullwidth size! I remember you use a fullwidth slider but you sould drag content to right!
      2, 3. Your custom logo in homepage does not exist, I removed it
      4. social media icons: Please config on Footer sidebar widget http://prntscr.com/h1944o
      5. top section still there. (I did not do any thing)
      Thank you for contact us. Please back with us if you have any problem!

    • #10115

      PS. I deactivated your cache plugin.
      Please re-activate it after you are done!

    • #10162

      Thank you Huynh once again for your magic!
      We just have one more problem when it comes to the mobile responsive preview.
      Our logo is covered with a black opacity, I was wondering how we could fix this?
      Image attached to show the problem.

      Thank you.

      You must be logged in to view attached files.
    • #10180


      I fixed it for you.
      Please check it now!
      If you have any trouble, please get back to us!


    • #10338

      Hello Hoa,

      Thank you for fixing the problem.

      We have a couple more questions:
      1. Some of the images on the home page are squished. *attached in the photo.
      How do we fix this?

      2. Is it possible to move the menu icon on mobile to the center?
      (photo attached)

      3. On the mobile view, the category boxes, some have spaces, and some do not. Can we have a small white space to separate them? (photo attached)

      Thank you,

      You must be logged in to view attached files.
    • #10398

      Hi, Packing man!
      I checked your site.
      1. Your images are not squished, that is origin your image. If you want to show an another image full size, you can change another layout.
      3. You can add more “empty space” for them. I did.
      2. It is as you like.
      Thank you for waiting!

    • #10684


      Problem 1:
      I am writing to you because we have still not solved the issue regarding stretched photos using the info box content on our home page and Discover page. If you check the issue using iphone, and small laptops we have disproportionate resizing.
      We would like to respect ration aspect, and have no stretching.

      What is your suggested size we use for 1:1 ratio images?

      Problem 2:
      We still can not figure out how to edit the social media icons on the navigation bar. Could you please let us know how to do this? We checked in the widget’s area and can not find this. We would like to link our facebook, instagram and youtube pages.

      Problem 3:
      We would like our localmotif (blog) section to display only the photos and titles, and not the text and lines underneath. Could you please let us know how to do this. We went into theme options, post section, and closed the text preview but it does not seem to communicate. Attached is a photo of what we would like to remove.

      Thank you,

      Our best,

      You must be logged in to view attached files.
    • #10705

      Hi again,

      Problem 3.
      Please go to edit blog page and configure it here.

    • #10715

      1. It is ok for you
      2. You can config it here http://prntscr.com/h8krq3

      Thank you!

    • #10719

      yes the responsive is fixed!

      THANK YOU for the blog! (Sorry, and thank you for showing us how to do this!

      We just updated some plugins and received this note:
      Notice: WC_Cart::get_cart_url is deprecated since version 2.5! Use wc_get_cart_url instead. in /home2/thepack6/public_html/wp-includes/functions.php on line 3831

      We checked our editor but could not find the line. Can you help us out?

      Thank you,

    • #10729

      Hi! It is ok now!
      Thank you for contact us!

    • #10776


      We have 2 issues with the website when viewing from mobile phone.

      1. The left side navigation bar, when expanded, and over “shop”, none of the menu labels shows. Is there a way in which the full label will show?
      Image attached.

      2. The video is not playing on the mobile.

      Thank you,

      You must be logged in to view attached files.
    • #10799

      1. Menu: I fixed it
      2. Video background can not play on mobile
      You can see more on Themepunch FAQ
      Thank you!

    • #10873
      This reply has been marked as private.
    • #10906

      Hello Huynh,

      We are still having the notice error on our website.
      Photos Attached.

      We would also like to change the Estimate Shipping & Taxe to just “Estimate Shipping”

      Thank you,

      You must be logged in to view attached files.
    • #10935

      Our theme is compatible with Woocommerce 3.1.x, You are using woocomerce 3.2 so have some template is not up to day, you should next update version before update to new woocommerce version, I did it for you!
      Please ignore this, shortcode is
      included http://prntscr.com/hb260i
      Please wait new plugin version to update that: http://prntscr.com/hb27xq

      All is now ok for you
      And we want to remind you that you should renew the support time to continue receiving the assist from us. Because the support time for you is expired.

      Thank you!

    • #11115


      We are catching some issues with the responsive design of our theme.
      We would like to know how to fix the following issues:

      Mobile Display Problems:
      1. The logo is too big on the mobile – we would like to reduce the size.
      (As seen in the photo)

      2. Make menu icon in center.

      3. Blog photo not completely showing for all single preview of the blogs… Blog title is cut off on the second line.

      4. There is too much space between product photos and product description in the single product view. How can we reduce this?

      5. On the home page, the featured items section, is it possible to have 2 columns of smaller product photos side by side instead of big ones? (photo sample attached)

      6. Product photos of bags are cut. How can we fix this?

      7. In the menu, there are grey boxes around the drop down. This grey box is not full width and there is a white space between the menu area on the right side and the box. we would like it to be full width like the left side of the menu.

      8. How can we change the colour of the hover, example, now it is grey with black font. We would like to make it red, with white font when hovering and selected.

      Behavioural Problems with Mobile:
      1. When we add an item into cart from quickview and press add to cart, and go to the cart, the item is not there.
      2. When we want to delete something from the cart view, there is no option to delete.

      General updates:

      Can we update our wordpress? we are scared because last time we have code problems.
      Can we update our plugins and wordpress website?

      Speed and performance:
      The website on google pagespeed review is 48%, please take a look:
      How can we fix these problems?
      Example minify html, javascript and CSS.

      How can we Leverage browser caching for the following cacheable resources?

      Thank you so much,
      Sorry for the long post, but we would like to fix these problems so our ecommerce looks better.

      My best,

      You must be logged in to view attached files.
    • #11313

      I reviewed your page, Sorry for delay reply.
      All your screenshot was lost so I cant see your ideal.
      5. In mobile device, we recommend you use 1 column because there are many mobile devices of different sizes and layouts with two columns will not fit in some phones.
      6. Please config here http://prntscr.com/hg8pbc
      We recommend that you should backup all before update WP. You may lost all your setting and data
      After you finish all, I can help you increase performance.
      All another problem is ok for you
      Thank you!

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