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Home › Forums › Themes Support › Bencher WordPress Theme › Change the product photo dimensions

This topic contains 98 replies, has 5 voices, and was last updated by Huynh Huynh 4 months, 3 weeks ago.

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  • May 24, 2017 at 9:36 PM #6028
    nazkangal
    Support Expired

    Hello,
    I was wondering if it is possible to change the square display of the product to a vertical/portrait layout 4:6 ratio?

    Also is it possible to remove the tags tab in the bottom part of the single product page where the long description is and add other text tab? i would like it to read STORY / PRODUCT DETAILS / SIZE & FIT / SHIPPING & RETURNS.

    In addition i imported the theme but the style (fonts and colours) and some elements such as the under construction page are not identical to the bencher theme.

    Thank you for your time and support.
    N.

    May 25, 2017 at 11:04 AM #6038
    linh241088linh241088

    Hello,
    -Issues(4:6) you do instruction:http://prntscr.com/fbt2na.
    -‘ STORY / PRODUCT DETAILS / SIZE & FIT / SHIPPING & RETURNS.’. This problem involves editing the code, we are sorry.
    -‘under construction page ‘. can you send Account admin(username, passwrod) to me?

    May 25, 2017 at 9:45 PM #6050
    nazkangal
    Support Expired
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    May 29, 2017 at 8:30 AM #6106
    linh241088linh241088

    Hello,

    I can not access your admin account, please send Admin(username,password) to me again.
    thanks

    May 29, 2017 at 4:53 PM #6118
    nazkangal
    Support Expired
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    May 30, 2017 at 4:58 PM #6175
    linh241088linh241088

    Hello,
    i fixed, please send account FTP(host name,username,password) to me?,(issues spacing).
    thanks!

    May 30, 2017 at 11:35 PM #6186
    nazkangal
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    May 31, 2017 at 3:58 AM #6193
    nazkangal
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    May 31, 2017 at 4:12 AM #6195
    nazkangal
    Support Expired

    Hello Again,
    In addition i have followed your link to resize the images but still no luck.
    Attached is my settings. But everything is still displayed as square. :s

    Attachments:
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    June 1, 2017 at 7:41 AM #6261
    linh241088linh241088

    Hello,
    you should install plugin “Regenerate Thumbnails(https://vi.wordpress.org/plugins/regenerate-thumbnails/)” after setting images product.I don’t access Login admin(username, password), Please resubmit the correct information to me.
    thanks.

    June 1, 2017 at 4:50 PM #6299
    nazkangal
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    June 5, 2017 at 5:41 PM #6355
    nazkangal
    Support Expired

    Hello,
    We are writting as we have not heard anything back and were wondering if everything is ok?
    We are still having the spacing issues.
    Please let us know if you need any additional information from our end.
    Thank you,
    N.

    June 8, 2017 at 4:38 PM #6429
    linh241088linh241088

    Hello,
    I don’t access login admin http://prntscr.com/fhblsy.
    please send login admin for me again.
    thanks!

    June 8, 2017 at 6:06 PM #6431
    nazkangal
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    June 9, 2017 at 11:20 AM #6445
    linh241088linh241088

    Hello,
    I fixed, please check again.
    thanks!

    June 12, 2017 at 12:30 AM #6492
    nazkangal
    Support Expired

    Hello linh241088,

    It seems the same to me?

    1. Shop link does not work. Image of error is attached.
    2. Space between the banner and contented on each page.
    3. Is there anyway to change the dimension of the magnifying image to a square and magnify even more detail?

    My best,
    N.

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    June 12, 2017 at 4:46 PM #6505
    linh241088linh241088

    Hi!
    Can you send me Ftp info again include:
    FTP server
    FTP account
    password
    I can’t log in!
    Thank you!

    June 12, 2017 at 6:12 PM #6507
    nazkangal
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    June 14, 2017 at 4:44 PM #6551
    linh241088linh241088

    Hello,
    I can’t access FTP, “Shop link does not work” you should contact your host support. Because at least 2 processes are using port 80.(3)http://prntscr.com/fjlo0l.
    thanks!

    June 19, 2017 at 12:25 AM #6614
    nazkangal
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