Fitness theme and PHP 7.0 compatibility

[ridehigh]

Hi Team,

WONDERING IF THE THEME FINESS IS COMP{ATIBLE FOR USE WITH PHP 7.0?
HAS THIS BEEN TESTED WITH LATEST UPDATES? WooCommerce says it is fully compatible with 7.0.
Site still runs a bit slow so am hoping that php7.0 will speed things up.
You have also assisted with some
Customisation and want to ensure I do not lose these functionalities.

[JWSThemes]

Hi ridehigh,

Our theme is compatible with php 7.0.
And please give us Admin info!
We will check this issue for you.
Thanks!

[ridehigh]

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[ridehigh]

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[JWSThemes]

Hi ridehigh,

Our theme is compatible with WooCommerce 3.3.3 and WP 4.9.4.
And we can see your site load fastly now.
Thanks!

[ridehigh]

Thanks Hoa Ngo,

I have a upgrade package of Fitness Theme from 11 December 2017 – will this be compatible with recent updates – as I have yet to upgrade.

[ridehigh]

Site is going faster than initial setup but still not optimal.
Any advice/guides with settings for Total Cache would be appreciated.

I also noticed there are some problems with the Calendar Schedule – home page and Join A Class/Our Classes when viewing on mobile. Viewing behaviour seems inconsistent. When clicking another ‘day’ ie. Tuesday or Wednesday – it doesnt seem to list the ‘Classes’

[JWSThemes]

Hi ridehigh,

Could you please send us Admin info and FTP info (FTP server + FTP Username + FTP Password)?
We will check and fis this issue for you.
And we want to advice you that you should back up your site before upgrade the latest version.

[ridehigh]

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[ridehigh]

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[ridehigh]

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[JWSThemes]

Hi ridehigh,
Sorry! Could you please send us some screenshot for this.
Because we can’t see the issue like you said now.
http://prntscr.com/ioq94u
Looking forward to hearing from you!

[ridehigh]

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[ridehigh]

I have one more problem – super annoying for me and customer.
At payment gateway – Checkout.
Stage two of payment process – after address is entered – when it jumps to ‘Payment’ , ie. address – payment – complete, page loads to the Footer ID (or BOTTOM of .main-content) – so the User has to scroll up ( and client has told me their older-aged clients are getting lost in the process)

**Note – i did remove some *required form fields as these are virtual products not requiring shipping. This SYMPTOM is evident on both production server (not upgraded) and upgraded staging server.

Screenshot shows where page jumps to.

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[ridehigh]

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[ridehigh]

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[JWSThemes]

Hi ridehigh,

First point, we fixed it for you.
2, Please login to this domain
http://topmarx.com.au/
and copy the content of Homepage and then paste to Home page of the new domain (http://staging.topmarx.com.au/).
http://prntscr.com/irv39u
Don’t forget Save your change!
3, please let us know more detail and send us screenshot again.
We can’t see them now.
Looking forward to hearing from you!

[ridehigh]

First for some reason, your emails are no longer reaching me by email.
Second – to first point on gateway – you over-write the WC functions to remove Address & Shipping function from display.
WHen I press red CONTINUE button (first of Address – Payment – Complete process) it still fires the next page to jump to hash link at bottom of page – instead of top _ USERS ARE GETTING LOST WHEN THIS HAPPENS – having to scroll up to continue. Page loads as picture attached shows. Occurs on both Chrome and Firefox.

Copied and pasted home page (SAVED) and previewed. Problem still persists with Timetable SHortcode and Products carousel Price shortcode Seen in image attached
Other images attached

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[JWSThemes]

Hi again,

Please give us Admin login detail for this domain!
http://topmarx.com.au
Looking forward to hearing from you!
Thanks!

[ridehigh]

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[JWSThemes]

Hi again,

Please check this!
http://prntscr.com/iwbt61
We can’t access to this domain.
Looking forward to hearing from you!

[ridehigh]

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[ridehigh]

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[JWSThemes]

Hi ridehigh,

Please upload the theme in old domain to new domain.
Maybe, the theme package in new domain is broken.
And we want to remind you should renew support time to received assistance from us!
http://prntscr.com/iwf89e

[ridehigh]

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[ridehigh]

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[ridehigh]

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[JWSThemes]

Hi ridehigh,

Please remember that we’re only support only one domain for once times buy theme!
That is this domain.
http://topmarx.com.au/
Because we supported you build this site in the past.
So sorry! We can’t resolve the problem above for you.
That is beyond out of scope!
Thanks for your understanding!

[ridehigh]

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[ridehigh]

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[ridehigh]

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[JWSThemes]

Hi ridehigh,

You didn’t change theme version.
Please see this, it is missed this file here.
https://prnt.sc/ixsw6b
https://prnt.sc/ixswak
And please renew support time.
We won’t resolve with the cases expired support.
Thanks for your understanding!

[ridehigh]

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[ridehigh]

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[JWSThemes]

Hi ridehigh,

No, we didn’t change anything.
You can see 2 screenshot that we sent for you at this morning.
And now, when we check this domain again.
http://topmarx.com.au/
We can see this.
http://prntscr.com/ixukia
So, you have just changed after we reply for you.
And The important thing is you made a mistake, that is you changed wrong theme version.
You shouldn’t take the theme at this domain.
http://staging.topmarx.com.au
and then upload it for this domain.
http://topmarx.com.au
You should do backwards.

[ridehigh]

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[JWSThemes]

Hi ridehigh,

Okay! We made a mistake.
But you shouldn’t activate the new theme at the old domain.
You should activate this theme.
http://prntscr.com/ixy5wa
so, as you can see, it caused the error in the past.
But we fixed it for you now.
And please delete the widgets that you don’t use them here.
http://prntscr.com/ixy6oa

[ridehigh]

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[ridehigh]

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[ridehigh]

Hi Again Team,
Just to advise – I have corrected the Footer Styling this morning and sidebars.
STill BIG issue with Shop and Products as posted above – Internal Server Encountered when loading pages.
Still Issue with Timetable styling – Days do not appear (as in pic posted above)
***Note – please dont use testing server DB to restore database – this has outdated WooC order data.

[JWSThemes]

Hi again,

Please contact to your host and ask them resolve the error above for you!
And we want remind you that we won’t support with the clients expired support.
Because as you can see, the reason caused this problem not come from us.
We weren’t advice you install any theme on the old domain.
Thanks!

[ridehigh]

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[JWSThemes]

Hi ridehigh,

Please try to contact to your host and ask them to restore the content for you before the day you were change it.
Thanks!

[ridehigh]

How do i update support?

[ridehigh]

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[JWSThemes]

Hi again,

Because In the customize process, you edited pretty much in the 1.2.0 theme version.
So when you update another theme, it will be influence for your site.
To renew support please read this.
https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

[ridehigh]

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[ridehigh]

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[ridehigh]

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[JWSThemes]

Hi ridehigh,

Please send us FTP info!
It seem to you changed the old information.
We can’t access to your folder anymore.
We will check and assist you to resolve these issues.
Thanks!

[ridehigh]

No I didnt change any details. I assume you are working on the site.
It is down – not how I left it on Saturday – and seems you are looking at the WC template files – which i signalled in earlier i think is what is causing the problem. WC System status says the fitness theme is using outdated template files. Screen Shot attached

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[ridehigh]

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[ridehigh]

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[ridehigh]

Are you guys working on this – haven’t seen any changes yet in the error code. And confirming ZERO changes were made to any logins.
This was exactly why i wanted these problems resolved on my testing site – so that the production site does not go down. Yet here we are.

[JWSThemes]

Hi again,

We fixed some issue for you.
Please check back!
If something wrong , please let us know.
Thanks!

[ridehigh]

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[ridehigh]

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[JWSThemes]

Hi again,

We fixed these issue for you.
But about the footer, Testimonial, they is disappear after you change theme version.
Please create them once again!
http://prntscr.com/j0nuyo
http://prntscr.com/j0nvrz

[ridehigh]

Sorry but ISSUES remain.
Product Quick view still not working.
Schedule weekdays view still not working.
Please view both of these on mobile device as well. Responsive styling needs work. These were both functioning properly before theme update.
PRoduct gallery images not viewing correctly. 2nd image viewing at full size.
Thank you.
*It is not professional to blame broken elements on me after you work on them. previous posts show these working. Ok I will fix again.

[ridehigh]

• 1. Product “Quick view” image attached – detailing problem. SHouldn’t this also be appearing on Product Carousel on Home Page?
• 2. Styling of ‘Quick View’ pop-up need adjustment. (see Image) Alignment of Title, Image, Price are all out (shown in image) – butted up against top margin.
• 3. Gallery Images on Single Product level – not functioning or viewing to size.

**Please Note – as above post sent last night – both QuickView and Schedule are having problems with the ‘Responsive’ Mobile menu. – please view on mobile > topmarx.com.au < and click on Weekdays within Timetable. They do not appear (until you click on the White Space)

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[JWSThemes]

Hi again,
http://prntscr.com/j110hq
Please make sure that you cleared your cache!
As you can see, our Fitness template don’t use quickview. You added more for your site.
Please only send us some trouble relative with our theme.
Every customize we won’t resolve.
We aren’t freelancer that you hired.
And Please notice that you have to activate all the required plugins.
We can see that you didn’t it. And we activated them for you now.
Thanks for your understanding!

[ridehigh]

Wow – again you accuse me of making changes.
No freelancer was hired.
Cache was cleared.
Clearly problems with this theme (update) and responsive mode.
I never installed Quick-View. Archival data will show that these were included plugins in your original theme.
Rule is never activate plugins that are not being used – and when i first try to optimise this theme in 2016 to load faster – you advised to turn most of these off.
Now you activate those plugins – site loads much slower.
I do know what i am doing! – I just shouldnt have to be doing the work of the theme developer -especially when all these problems surface after Theme update.

[JWSThemes]

Hi ridehigh,

I said you that in the old theme you customize quite much.
So when you update, it will be influence to your site.
That is thing that you can not avoid.
We don’t know what you did in the past.
But when you update new version, you have to change it once again. Except the bugs are caused by our theme. We will fixed and update the new version.
Because our theme, it isn’t only just for your site.
We can’t update new version and then edit all things like edited in your theme.
And please check the demo.
You won’t see quick view function there.
http://fitness.jwsuperthemes.com/product-grid/
Finally, you said you don’t use some required plugins, so you can deactivated them.
Okay! you can do that, to make your site load faster.
However, please try to deactivate this plugin.
http://prntscr.com/j11mio
We saw you deactivated this plugin before that.
And then please check this function.
http://prntscr.com/j11kq1
You can see the differrence, when you deactivate and activate this plugin.
Thanks!

[ridehigh]

If all my customisations were in place – I would need to have my Child Theme Active.
Presently it is just your parent theme active (as you changed) that presents all the problems.
None of ‘my’ customisations are yet active these problems are with Native Theme.
The only reason ‘your customisations’ are not working – is because your templates were not updated. As I pointed out earlier in post – what was point of having a ‘Join Now’ button in Schedule/Timetable as in original theme if it only links to a general classes page. Then your individual classes would not link to a product??? To me – those very practical functions should have been updated in theme Template files.

WooCommerce still tells me ‘Theme uses outdated Template Files’ – WooCOmmerce Status – or is that my fault as well?

[JWSThemes]

Hi ridehigh,

To create a child theme, please watch this video.

About the button Join in Schedule/Timetable, that isn’t bug.
So we weren’t update it in our theme.
To you – those functions are very practical functions.
That isn’t mean the others people also want like you.
It seems to we customize for you in the past.

Finally, that is only rename problem.
And please ignore them. It’s not influence to your site.
Thanks!

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