Premium WordPress Themes & UI Templates

Tagged: acqua, woocommerce

This topic has 64 replies, 4 voices, and was last updated 5 years, 2 months ago by JWSThemes.

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- 11/03/2017 at 9:14 AM #10430
  
  sargibs
  
  The shop section of the store was displaying fine, but all of a sudden, once you click into a product, it’s not displaying correctly. The image is missing, the description is missing, as well as the price and ‘add to cart’ button.
  
  I’ve tried duplicating products and adding new products, and this happens with all of them. It was working just fine earlier today. The thumbnails look alright… it’s just once you click into them.
  
  Please help! Thank you.
- 11/03/2017 at 3:08 PM #10437
  
  JWSThemes
  
  Hi sargibs,
  
  Could you please share your FTP ( Hostname + User + Pass) with us?
  We will resolve this for you.
  Waiting for your response!
- 11/03/2017 at 9:48 PM #10452
  
  sargibs
  
  This reply has been marked as private.
- 11/04/2017 at 7:55 AM #10461
  
  JWSThemes
  
  Hi Sargibs,
  
  This information is Admin WP login details.
  But we want to have your FTP info includes hostname, User, and Password to connect to your folder.
  Please check this and give us the information exactly!
  Looking forward to hearing from you!
- 11/04/2017 at 11:34 PM #10475
  
  sargibs
  
  This reply has been marked as private.
- 11/06/2017 at 7:50 AM #10488
  
  JWSThemes
  
  Hi Sargibs,
  
  Could you please give me the URL for this.
  
  Thanks!
  - 11/06/2017 at 10:22 PM #10512
    
    sargibs
    
    This reply has been marked as private.
  - 11/14/2017 at 4:26 AM #10825
    
    sargibs
    
    Hi! Could I please get an update? This site needs to be fixed as soon as possible. Could you give me an ETA on when this issue will be corrected? Thanks
- 11/06/2017 at 9:47 PM #10509
  
  Bruni
  
  I have the same problem as she does. Can you please help?
  
  thanks a lot
- 11/07/2017 at 8:28 AM #10530
  
  JWSThemes
  
  Hi Bruni,
  
  Please open your ticket and let me know all your issues.
  We help you resolve it.
  
  Thanks!
- 11/14/2017 at 8:56 AM #10836
  
  JWSThemes
  
  Hi sargibs,
  
  When we have an updated new version. We will inform you.
  Thanks for your waiting!
- 11/27/2017 at 11:17 PM #11254
  
  sargibs
  
  Hello,
  
  I’d like to know if this issue has yet to be resolved. I have a very upset client who didn’t get to take advantage of holiday / black friday sales because of this issue.
  
  Can you please take care of this issue by end of week?
  
  Thanks,
  Sarah
- 11/28/2017 at 8:42 AM #11272
  
  Loc Nguyen
  
  I fixed for you . Please check your site agian . If you have any problems please contact us
- 01/23/2018 at 7:55 AM #12197
  
  sargibs
  
  This reply has been marked as private.
- 01/23/2018 at 9:49 AM #12202
  
  JWSThemes
  
  Hi sargibs,
  
  What is the tabs?
  Is that Review, Descriptions, …?
  Please let us more detail!
- 01/23/2018 at 9:50 AM #12203
  
  JWSThemes
  
  Hi sargibs,
  
  What is the tabs?
  Is that Review, Descriptions, …?
  Please let us more detail!
- 01/24/2018 at 8:31 AM #12243
  
  sargibs
  
  This reply has been marked as private.
- 01/24/2018 at 9:46 AM #12244
  
  JWSThemes
  
  Hi sargibs,
  
  1. We can’t see “Shop By Categories” at your Menu.
  http://prntscr.com/i4q1hd
  So, please create them once again!
  2. What the text you want to change from “Add To Cart” text?
  Please let us know, we will change it for you.
- 01/24/2018 at 11:51 PM #12255
  
  sargibs
  
  I was actually able to fix the categories myself this morning.
  
  However, I still need the button on the variable products to read “add to cart”. I’m attaching screen shot. There is also an issue with the “choose an option” type running into the lefthand copy. See the screen grab.
  
  Thank you!
- 01/25/2018 at 9:50 AM #12266
  
  JWSThemes
  
  Hi sargibs,
  
  We fixed it for you.
  If something wrong, please back with us!
- 01/26/2018 at 10:50 PM #12303
  
  sargibs
  
  This reply has been marked as private.
- 01/29/2018 at 8:42 AM #12316
  
  JWSThemes
  
  Hi sargibs,
  
  Please send us the screenshot again!
  We can’t see that.
  Thanks!
- 01/29/2018 at 9:02 AM #12320
  
  sargibs
  
  attached
- 01/29/2018 at 9:04 AM #12321
  
  sargibs
  
  The file is attached!
  
  Attachments:
  You must be logged in to view attached files.
- 01/31/2018 at 8:42 AM #12350
  
  JWSThemes
  
  Hi again,
  
  Please try to turn off this!
  http://prntscr.com/i7y1z2
  Thanks!
- 01/31/2018 at 11:52 PM #12366
  
  sargibs
  
  This reply has been marked as private.
- 02/01/2018 at 9:00 AM #12370
  
  JWSThemes
  
  Hi again,
  
  That is Go Daddy.
  Please try this!
- 02/01/2018 at 11:43 PM #12390
  
  sargibs
  
  This reply has been marked as private.
- 02/01/2018 at 11:45 PM #12391
  
  sargibs
  
  This reply has been marked as private.
- 02/02/2018 at 11:58 PM #12417
  
  sargibs
  
  This reply has been marked as private.
- 02/03/2018 at 12:28 AM #12418
  
  sargibs
  
  This reply has been marked as private.
- 02/03/2018 at 9:12 AM #12422
  
  JWSThemes
  
  Hi sargibs,
  
  Number 1, That is default image. Please change image here.
  http://prntscr.com/i9ezly
  
  Number 2, We fixed it for you.
  
  About the text what you want to change, that is impossible, because it is default of the plugin.
- 02/06/2018 at 4:08 AM #12458
  
  sargibs
  
  This reply has been marked as private.
- 02/06/2018 at 4:10 AM #12460
  
  sargibs
  
  This reply has been marked as private.
- 02/07/2018 at 4:41 PM #12518
  
  JWSThemes
  
  Hi sargibs,
  
  Sorry about my mistake! Hope you for give up us!
  We fixed it for you. Please check back!
- 02/21/2018 at 7:06 AM #12764
  
  sargibs
  
  This reply has been marked as private.
- 02/21/2018 at 2:52 PM #12797
  
  JWSThemes
  
  Hi sargibs,
  
  Sorry for the delay!
  We just have gone through the traditional holiday.
  We check all 2 issue for you.
  And it works well now.
  http://prntscr.com/ihooea
  http://prntscr.com/ihookt
  If something wrong please back with us.
- 03/02/2018 at 8:26 AM #13015
  
  sargibs
  
  This reply has been marked as private.
- 03/03/2018 at 9:28 AM #13067
  
  JWSThemes
  
  Hi Sarah,
  
  Please send us the picture once again!
  We can’t see it.
  Hope you response soon!
- 03/04/2018 at 7:30 AM #13163
  
  sargibs
  
  This reply has been marked as private.
- 03/04/2018 at 7:31 AM #13164
  
  sargibs
  
  This reply has been marked as private.
- 03/04/2018 at 7:32 AM #13165
  
  sargibs
  
  This reply has been marked as private.
- 03/04/2018 at 7:32 AM #13166
  
  sargibs
  
  This reply has been marked as private.
- 03/07/2018 at 12:25 AM #13237
  
  sargibs
  
  This reply has been marked as private.
- 03/07/2018 at 10:25 AM #13248
  
  JWSThemes
  
  Hi,
  
  Sorry about that!
  Please upload to google driver and send us link!
  Maybe, image is exceed size allowed.
- 03/07/2018 at 10:40 AM #13251
  
  sargibs
  
  This reply has been marked as private.
- 03/08/2018 at 8:03 AM #13277
  
  JWSThemes
  
  Hi sargibs,
  
  Please give us FTP info (FTP server + FTP Username + FTP Password)!
  We can’t access with old info.
  Looking forward to hearing from you!
- 03/09/2018 at 2:30 AM #13337
  
  sargibs
  
  This reply has been marked as private.
- 03/09/2018 at 8:07 AM #13351
  
  JWSThemes
  
  Hi again,
  
  Sorry! Is this a mistake.
  We accessed to the link above and we see that is link of the website.
  We need FTP info (FTP server + FTP Username + FTP Password)
  Otherwise, please send us CPanel account.
  Looking forward to hearing from you!
- 03/09/2018 at 8:14 AM #13352
  
  sargibs
  
  This reply has been marked as private.
- 03/09/2018 at 8:18 AM #13354
  
  JWSThemes
  
  Hi sargibs,
  
  We need to access to your folder to fix the issue for you.
  Please send us the necessary information!
  Maybe, the GoDaddy login information will help us to do that.
- 03/09/2018 at 8:21 AM #13355
  
  sargibs
  
  This reply has been marked as private.
- 03/09/2018 at 8:22 AM #13356
  
  sargibs
  
  This reply has been marked as private.
- 03/09/2018 at 4:15 PM #13375
  
  JWSThemes
  
  Hi sargibs,
  
  We fixed the 500 error for you.
  And about last point, we can’t understand.
  Please let us know more detail!
  Or you can send us some screenshot to clearly.
  Thanks for your patience!
- 03/13/2018 at 2:20 AM #13443
  
  sargibs
  
  This reply has been marked as private.
- 03/13/2018 at 2:56 AM #13444
  
  sargibs
  
  This reply has been marked as private.
- 03/14/2018 at 4:21 PM #13545
  
  JWSThemes
  
  Hi sargibs,
  
  We try to order some product, and we can see it works well.
  If you can send us some screenshot or the video about the issues, we will resolve this problem easier.
  Looking forward to hearing from you!
- 03/14/2018 at 11:45 PM #13574
  
  sargibs
  
  This reply has been marked as private.
- 03/16/2018 at 4:46 PM #13655
  
  JWSThemes
  
  Hi sargibs,
  
  We checked these issue.
  But we’re still can’t see them.
  We’re only meet the number 2 issue.
  And you can set up Shipping here.
  http://prntscr.com/iryeze
  The point 1, after the spinner load some time, it will show Paypal form.
  Please check back!
  Thanks!
- 03/23/2018 at 4:51 AM #13905
  
  sargibs
  
  This reply has been marked as private.
- 03/23/2018 at 4:43 PM #13933
  
  JWSThemes
  
  Hi sargibs,
  
  1. We checked and it works well now
  http://prntscr.com/iv7wnq
  2. Maybe, your clients don’t find out the soy body whip product.
  I can see it show here now.
  http://prntscr.com/iv7yoa
  3. – Please uncheck at this checkbox!
  – https://prnt.sc/iv7twc
  – About the Select Option field, it also works properly now.
  http://prntscr.com/iv80km
  – That is a attribute what you put the name by yourseft.
  It isn’t name of a product.
  http://prntscr.com/iv829t
  http://prntscr.com/iv82mh
- 03/24/2018 at 1:38 AM #13948
  
  sargibs
  
  This reply has been marked as private.
- 03/24/2018 at 7:47 AM #13958
  
  JWSThemes
  
  Hi sargibs,
  
  We don’t know because we haven’t ever meet this case with any clients use this template.
  This is only happen with your site.
  Please contact to your client and ask them send us some screenshot and video about this!
  Thanks!
- 03/27/2018 at 12:54 AM #14032
  
  sargibs
  
  This reply has been marked as private.
- 03/27/2018 at 8:26 AM #14041
  
  JWSThemes
  
  Hi again,
  
  We guided you to fix this, please follow our reply in the past!
  http://prntscr.com/iwtsbd
  Thanks!
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