Home › Forums › Themes Support › Cayto WordPress Theme › WooCommerce Isn't Working
Tagged: acqua, woocommerce
- This topic has 64 replies, 4 voices, and was last updated 5 years, 8 months ago by
JWSThemes.
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AuthorPosts
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11/03/2017 at 9:14 AM #10430
The shop section of the store was displaying fine, but all of a sudden, once you click into a product, it’s not displaying correctly. The image is missing, the description is missing, as well as the price and ‘add to cart’ button.
I’ve tried duplicating products and adding new products, and this happens with all of them. It was working just fine earlier today. The thumbnails look alright… it’s just once you click into them.
Please help! Thank you.
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11/03/2017 at 3:08 PM #10437
Hi sargibs,
Could you please share your FTP ( Hostname + User + Pass) with us?
We will resolve this for you.
Waiting for your response! -
11/03/2017 at 9:48 PM #10452This reply has been marked as private.
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11/04/2017 at 7:55 AM #10461
Hi Sargibs,
This information is Admin WP login details.
But we want to have your FTP info includes hostname, User, and Password to connect to your folder.
Please check this and give us the information exactly!
Looking forward to hearing from you! -
11/04/2017 at 11:34 PM #10475This reply has been marked as private.
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11/06/2017 at 7:50 AM #10488
Hi Sargibs,
Could you please give me the URL for this.
Thanks!
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11/06/2017 at 9:47 PM #10509
I have the same problem as she does. Can you please help?
thanks a lot
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11/07/2017 at 8:28 AM #10530
Hi Bruni,
Please open your ticket and let me know all your issues.
We help you resolve it.Thanks!
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11/14/2017 at 8:56 AM #10836
Hi sargibs,
When we have an updated new version. We will inform you.
Thanks for your waiting! -
11/27/2017 at 11:17 PM #11254
Hello,
I’d like to know if this issue has yet to be resolved. I have a very upset client who didn’t get to take advantage of holiday / black friday sales because of this issue.
Can you please take care of this issue by end of week?
Thanks,
Sarah -
11/28/2017 at 8:42 AM #11272
I fixed for you . Please check your site agian . If you have any problems please contact us
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01/23/2018 at 7:55 AM #12197This reply has been marked as private.
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01/23/2018 at 9:49 AM #12202
Hi sargibs,
What is the tabs?
Is that Review, Descriptions, …?
Please let us more detail! -
01/23/2018 at 9:50 AM #12203
Hi sargibs,
What is the tabs?
Is that Review, Descriptions, …?
Please let us more detail! -
01/24/2018 at 8:31 AM #12243This reply has been marked as private.
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01/24/2018 at 9:46 AM #12244
Hi sargibs,
1. We can’t see “Shop By Categories” at your Menu.
http://prntscr.com/i4q1hd
So, please create them once again!
2. What the text you want to change from “Add To Cart” text?
Please let us know, we will change it for you. -
01/24/2018 at 11:51 PM #12255
I was actually able to fix the categories myself this morning.
However, I still need the button on the variable products to read “add to cart”. I’m attaching screen shot. There is also an issue with the “choose an option” type running into the lefthand copy. See the screen grab.
Thank you!
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01/25/2018 at 9:50 AM #12266
Hi sargibs,
We fixed it for you.
If something wrong, please back with us! -
01/26/2018 at 10:50 PM #12303This reply has been marked as private.
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01/29/2018 at 8:42 AM #12316
Hi sargibs,
Please send us the screenshot again!
We can’t see that.
Thanks! -
01/29/2018 at 9:02 AM #12320
attached
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01/29/2018 at 9:04 AM #12321
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01/31/2018 at 8:42 AM #12350
Hi again,
Please try to turn off this!
http://prntscr.com/i7y1z2
Thanks! -
01/31/2018 at 11:52 PM #12366This reply has been marked as private.
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02/01/2018 at 9:00 AM #12370
Hi again,
That is Go Daddy.
Please try this! -
02/01/2018 at 11:43 PM #12390This reply has been marked as private.
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02/01/2018 at 11:45 PM #12391This reply has been marked as private.
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02/02/2018 at 11:58 PM #12417This reply has been marked as private.
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02/03/2018 at 12:28 AM #12418This reply has been marked as private.
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02/03/2018 at 9:12 AM #12422
Hi sargibs,
Number 1, That is default image. Please change image here.
http://prntscr.com/i9ezlyNumber 2, We fixed it for you.
About the text what you want to change, that is impossible, because it is default of the plugin.
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02/06/2018 at 4:08 AM #12458This reply has been marked as private.
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02/06/2018 at 4:10 AM #12460This reply has been marked as private.
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02/07/2018 at 4:41 PM #12518
Hi sargibs,
Sorry about my mistake! Hope you for give up us!
We fixed it for you. Please check back! -
02/21/2018 at 7:06 AM #12764This reply has been marked as private.
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02/21/2018 at 2:52 PM #12797
Hi sargibs,
Sorry for the delay!
We just have gone through the traditional holiday.
We check all 2 issue for you.
And it works well now.
http://prntscr.com/ihooea
http://prntscr.com/ihookt
If something wrong please back with us. -
03/02/2018 at 8:26 AM #13015This reply has been marked as private.
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03/03/2018 at 9:28 AM #13067
Hi Sarah,
Please send us the picture once again!
We can’t see it.
Hope you response soon! -
03/04/2018 at 7:30 AM #13163This reply has been marked as private.
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03/04/2018 at 7:31 AM #13164This reply has been marked as private.
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03/04/2018 at 7:32 AM #13165This reply has been marked as private.
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03/04/2018 at 7:32 AM #13166This reply has been marked as private.
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03/07/2018 at 12:25 AM #13237This reply has been marked as private.
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03/07/2018 at 10:25 AM #13248
Hi,
Sorry about that!
Please upload to google driver and send us link!
Maybe, image is exceed size allowed. -
03/07/2018 at 10:40 AM #13251This reply has been marked as private.
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03/08/2018 at 8:03 AM #13277
Hi sargibs,
Please give us FTP info (FTP server + FTP Username + FTP Password)!
We can’t access with old info.
Looking forward to hearing from you! -
03/09/2018 at 2:30 AM #13337This reply has been marked as private.
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03/09/2018 at 8:07 AM #13351
Hi again,
Sorry! Is this a mistake.
We accessed to the link above and we see that is link of the website.
We need FTP info (FTP server + FTP Username + FTP Password)
Otherwise, please send us CPanel account.
Looking forward to hearing from you! -
03/09/2018 at 8:14 AM #13352This reply has been marked as private.
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03/09/2018 at 8:18 AM #13354
Hi sargibs,
We need to access to your folder to fix the issue for you.
Please send us the necessary information!
Maybe, the GoDaddy login information will help us to do that. -
03/09/2018 at 8:21 AM #13355This reply has been marked as private.
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03/09/2018 at 8:22 AM #13356This reply has been marked as private.
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03/09/2018 at 4:15 PM #13375
Hi sargibs,
We fixed the 500 error for you.
And about last point, we can’t understand.
Please let us know more detail!
Or you can send us some screenshot to clearly.
Thanks for your patience! -
03/13/2018 at 2:20 AM #13443This reply has been marked as private.
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03/13/2018 at 2:56 AM #13444This reply has been marked as private.
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03/14/2018 at 4:21 PM #13545
Hi sargibs,
We try to order some product, and we can see it works well.
If you can send us some screenshot or the video about the issues, we will resolve this problem easier.
Looking forward to hearing from you! -
03/14/2018 at 11:45 PM #13574This reply has been marked as private.
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03/16/2018 at 4:46 PM #13655
Hi sargibs,
We checked these issue.
But we’re still can’t see them.
We’re only meet the number 2 issue.
And you can set up Shipping here.
http://prntscr.com/iryeze
The point 1, after the spinner load some time, it will show Paypal form.
Please check back!
Thanks! -
03/23/2018 at 4:51 AM #13905This reply has been marked as private.
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03/23/2018 at 4:43 PM #13933
Hi sargibs,
1. We checked and it works well now
http://prntscr.com/iv7wnq
2. Maybe, your clients don’t find out the soy body whip product.
I can see it show here now.
http://prntscr.com/iv7yoa
3. – Please uncheck at this checkbox!
– https://prnt.sc/iv7twc
– About the Select Option field, it also works properly now.
http://prntscr.com/iv80km
– That is a attribute what you put the name by yourseft.
It isn’t name of a product.
http://prntscr.com/iv829t
http://prntscr.com/iv82mh -
03/24/2018 at 1:38 AM #13948This reply has been marked as private.
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03/24/2018 at 7:47 AM #13958
Hi sargibs,
We don’t know because we haven’t ever meet this case with any clients use this template.
This is only happen with your site.
Please contact to your client and ask them send us some screenshot and video about this!
Thanks! -
03/27/2018 at 12:54 AM #14032This reply has been marked as private.
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03/27/2018 at 8:26 AM #14041
Hi again,
We guided you to fix this, please follow our reply in the past!
http://prntscr.com/iwtsbd
Thanks!
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