Where do I find and implement this element?

[Austemarie]

Hi! There are a flew elements or layout designs? (I believe elements is the correct terminology?) that I’d like to implement onto my site – refer to pictures attached.

These elements appears in some pre-designed templates/pages however it does not appear under the Bencher “add element”.

Please direct me to where and how I can add this to my landing page. I’ve searched the platform and simply cant find it.

Thanks!

Attachments:

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[Sophie Neveu]

Hello there,

Thank you for contacting us!
Please give us your Admin Login info and we will show you where they are.

Kind Regards,
Sophie

[Austemarie]

Hi Sophie, not sure what admin information you’re referring to. Not sure I want to post access to my website on a public post. Thanks

[Sophie Neveu]

Hello again,

Here you go: http://prntscr.com/dkehhy

Thank you!

[Austemarie]

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[Sophie Neveu]

Hi there,

Yes, the Admin account which I can go to Dashboard.

Thank you!

[Austemarie]

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[Sophie Neveu]

Hello there,

How can I go to your Admin if I don’t have your link site T_T 😛
Okay that’s fine. Here are some names of elements you need:

– Info Box (remember config some fields in shortcode setting box)
– Service Box (remember add icon)
– Testimonial (to display it, you have to add new item of testimonial, from Dashboard > Testimonial > Add New)
– Blog (there are three shortcodes: Blog Grid/ Blog Carousel/ Blog, remember config on each)

Thank you for waiting! Nice start of the week to you!

Kind Regards,
Sophie

[Austemarie]

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[Sophie Neveu]

Hello there,

Nice day!
That is Cpanel site. I’ll give you some screenshots of those elements:

– Testimonial: The very first step – Add new item: http://prntscr.com/dlji85
– Blog: The very first step – Add new posts here to display http://prntscr.com/dljio7
– Go to any page you would like to edit http://prntscr.com/dljj17 + http://prntscr.com/dljj9d
– Add new element into page: http://prntscr.com/dljjh5 + http://prntscr.com/dljjyx

* Remember config them in setting box: http://prntscr.com/dljki0

Whenever you want to find elements of anything in front view, just Edit Page and you will see them (see an attachment)

Kind Regards,
Sophie

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[Austemarie]

Hi Sophie,

The images under my portfolio section are misplaced on the homepage. Please let me know how to correct this.

Images attached.

Thanks!

Auste

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[Austemarie]

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[Sophie Neveu]

Hi there,

Please give us your Admin Login info!

Thank you!

[Austemarie]

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[Sophie Neveu]

Hello again,

I referred your Admin Login info like this:
http://www.your website address/wp-admin with user and password

Thank you!

[Austemarie]

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[linh241088]

Hi,
you should insert the image into the post portfolio, image size is not too different.

[Austemarie]

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[Austemarie]

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[linh241088]

Hi,
we have fixed, please check!

[Austemarie]

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[Austemarie]

Also, along with the question above can you also please tell me where I can find the list of available “Icon Codes”?

Eg., camera = fa,fa-camera

screen shot attached.

Thanks!

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[Austemarie]

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[linh241088]

Hi,
Can you send account FTP(host name,password,username) for me?

[Austemarie]

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[Austemarie]

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[linh241088]

Hi,
I has fixed, please check!

[Austemarie]

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[Sophie Neveu]

Sorry! Someone mistook your point. I’ve set your post as a private post already.
If you have any more questions, please contact us again!

Thank you for all of your hard work!

Kind Regards,
Sophie

[Austemarie]

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[Austemarie]

Can you also please let me know how to incorporate this element onto my webiste? Though it appears the image sizing is broken as well.

Thanks!

ps sorry for the many emails at once : I send multiple within a day because it takes you guys 24hrs to respond to each of my emails.

Thank you!

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[linh241088]

Hi,
Please choose background image size(1920×570,…)

[Austemarie]

Did you read and resolve the post before this one, on page two?

About this being faulty?

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[linh241088]

Hi,
we have fixed, please check!
you should config image bellow.
http://prntscr.com/dwlf7l

[Austemarie]

Thank you!!

Can you please tell me what “element” this is? I love the design and want to add it to my website.

Thanks – you guys are great!

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[linh241088]

Hi,
http://prntscr.com/dwllp9

[Austemarie]

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[Austemarie]

Hi! I’m still waiting to hear from you about this error/bug? Any update? Let me know, thanks!

[Austemarie]

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[Austemarie]

Hello?

[Sophie Neveu]

Hello there,

Sorry for late replying. We are on traditional holiday.
Please wait! We will get back to you on February 1st and resolve the issue.

THANK YOU SO MUCH FOR YOUR PATIENCE!

Kind Regards,
Sophie

[linh241088]

Hi,
I checked shortcode Services, Icon work good, you can change icon.

[Austemarie]

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[Sophie Neveu]

Hello there,

– Icon on Service box works properly: I’ve changed – http://prntscr.com/e6u1ha and this is the result – http://prntscr.com/e6u1t9

– Customize section: there is no issue with it. Lets see: http://prntscr.com/e6u2w6
When you select “Customize from Theme Dashboard > it shows frozen saved button http://prntscr.com/e6u3hj, but when we make changes, it turns to http://prntscr.com/e6u45u, we definitely save & publish the changes.

Kind Regards,
Sophie

[Austemarie]

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[Austemarie]

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[Austemarie]

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[Austemarie]

AND THE 3RD ERROR:

CUSTOME HEADING IS APPEARING ON HOMEPAGE.

This simply disappeared and no longer shows up!?!?!

SS attached.

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[linh241088]

Hello!
I need information account FTP(host name, password, username) check bug. could you send to me?
thank’s

[Austemarie]

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[Austemarie]

I HAVE REQUESTED SUPPORT FOR THREE DIFFERENT PROBLEMS (READ ABOVE MESSAGES): PLEASE DO NOT FORGET TO ANSWER THEM!

I ALSO WOULD LIKE TO KNOW HOW TO UPDATE A THEME

Can you please tell me how to update a theme or send me to a detailed description.

Thanks.

Again, I’m still waiting to hear back from your support team for the issues I’m seeing.

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[linh241088]

Hello,
Can you send FTP(Host name, password, username(ex:http://prntscr.com/f64sfs)), FTP you please contact support Host.

[Austemarie]

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[Sophie Neveu]

Hi buddy,

Finally we can find the cause for all, your current version is 1.1.4, but we’d released 1.5.0 version of the theme. An updating now is necessary for your site.

You will receive an email from TF about updating and you can see something news with update here: http://prntscr.com/f794bk

Thank you for your patience!

[Austemarie]

Hi Sophie,

Yes, thank you, I did receive the email however I’m not sure how to do it.

Can you please send me a link to direction on how to update a template? for example do I need to download the new template and replace it? Kindly let me know so that I don’t accidentally delete or replace my content.

Thank you so much for all your hard work.

[Sophie Neveu]

Hi Austemarie,

Thank you for working with us and sorry for making you confused.
The reason why your theme broken is that lately you have the WooCommerce updated but the theme not yet. This created an incompatibility of them.

—
Updating the theme via WordPress is very similar to the install process via WordPress.
Follow the steps below to update your theme via WordPress:

Step 1 – Log into your WordPress Dashboard.

Step 2 – Go to Appearance > Themes.

Step 3 – Deactivate the Bencher Theme by simply activating a different theme. Once you activate a different theme, you can delete the Bencher theme.

Step 4 – Delete the Bencher Theme. Do not worry, your content will not be lost!

Step 5 – Then simply upload the new “Bencher.zip” file in the Appearance > Themes section. Click on the Install Themes tab at the top and choose to upload the zip file. You have this step explained in section: Theme Installation via WordPress.

[Sophie Neveu]

In addition, please save your all customization on Theme Options > Custom CSS or style.css file of Child Theme before updating.

Thank you for your patience!

[Author]

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