Home Forums Themes Support Bencher WordPress Theme Where do I find and implement this element?

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    • #2294

      Hi! There are a flew elements or layout designs? (I believe elements is the correct terminology?) that I’d like to implement onto my site – refer to pictures attached.

      These elements appears in some pre-designed templates/pages however it does not appear under the Bencher “add element”.

      Please direct me to where and how I can add this to my landing page. I’ve searched the platform and simply cant find it.

      Thanks!

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    • #2299

      Hello there,

      Thank you for contacting us!
      Please give us your Admin Login info and we will show you where they are.

      Kind Regards,
      Sophie

    • #2315

      Hi Sophie, not sure what admin information you’re referring to. Not sure I want to post access to my website on a public post. Thanks

    • #2321

      Hello again,

      Here you go: http://prntscr.com/dkehhy

      Thank you!

    • #2322
      This reply has been marked as private.
    • #2328

      Hi there,

      Yes, the Admin account which I can go to Dashboard.

      Thank you!

    • #2331
      This reply has been marked as private.
    • #2338

      Hello there,

      How can I go to your Admin if I don’t have your link site T_T 😛
      Okay that’s fine. Here are some names of elements you need:

      – Info Box (remember config some fields in shortcode setting box)
      – Service Box (remember add icon)
      – Testimonial (to display it, you have to add new item of testimonial, from Dashboard > Testimonial > Add New)
      – Blog (there are three shortcodes: Blog Grid/ Blog Carousel/ Blog, remember config on each)

      Thank you for waiting! Nice start of the week to you!

      Kind Regards,
      Sophie

    • #2352
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    • #2353

      Hello there,

      Nice day!
      That is Cpanel site. I’ll give you some screenshots of those elements:

      – Testimonial: The very first step – Add new item: http://prntscr.com/dlji85
      – Blog: The very first step – Add new posts here to display http://prntscr.com/dljio7
      – Go to any page you would like to edit http://prntscr.com/dljj17 + http://prntscr.com/dljj9d
      – Add new element into page: http://prntscr.com/dljjh5 + http://prntscr.com/dljjyx

      * Remember config them in setting box: http://prntscr.com/dljki0

      Whenever you want to find elements of anything in front view, just Edit Page and you will see them (see an attachment)

      Kind Regards,
      Sophie

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    • #2541

      Hi Sophie,

      The images under my portfolio section are misplaced on the homepage. Please let me know how to correct this.

      Images attached.

      Thanks!

      Auste

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    • #2543
      This reply has been marked as private.
    • #2544

      Hi there,

      Please give us your Admin Login info!

      Thank you!

    • #2563
      This reply has been marked as private.
    • #2564

      Hello again,

      I referred your Admin Login info like this:
      http://www.your website address/wp-admin with user and password

      Thank you!

    • #2597
      This reply has been marked as private.
    • #2639

      Hi,
      you should insert the image into the post portfolio, image size is not too different.

    • #2710
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    • #2712
      This reply has been marked as private.
    • #2714

      Hi,
      we have fixed, please check!

    • #2723
      This reply has been marked as private.
    • #2725

      Also, along with the question above can you also please tell me where I can find the list of available “Icon Codes”?

      Eg., camera = fa,fa-camera

      screen shot attached.

      Thanks!

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    • #2736
      This reply has been marked as private.
    • #2753

      Hi,
      Can you send account FTP(host name,password,username) for me?

    • #2758
      This reply has been marked as private.
    • #2767
      This reply has been marked as private.
    • #2774

      Hi,
      I has fixed, please check!

    • #2778
      This reply has been marked as private.
    • #2781

      Sorry! Someone mistook your point. I’ve set your post as a private post already.
      If you have any more questions, please contact us again!

      Thank you for all of your hard work!

      Kind Regards,
      Sophie

    • #2789
      This reply has been marked as private.
    • #2791

      Can you also please let me know how to incorporate this element onto my webiste? Though it appears the image sizing is broken as well.

      Thanks!

      ps sorry for the many emails at once : I send multiple within a day because it takes you guys 24hrs to respond to each of my emails.

      Thank you!

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    • #2803

      Hi,
      Please choose background image size(1920×570,…)

    • #2805

      Did you read and resolve the post before this one, on page two?

      About this being faulty?

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    • #2807

      Hi,
      we have fixed, please check!
      you should config image bellow.
      http://prntscr.com/dwlf7l

    • #2808

      Thank you!!

      Can you please tell me what “element” this is? I love the design and want to add it to my website.

      Thanks – you guys are great!

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    • #2811
    • #2850
      This reply has been marked as private.
    • #2940

      Hi! I’m still waiting to hear from you about this error/bug? Any update? Let me know, thanks!

    • #3028
      This reply has been marked as private.
    • #3054

      Hello?

    • #3084

      Hello there,

      Sorry for late replying. We are on traditional holiday.
      Please wait! We will get back to you on February 1st and resolve the issue.

      THANK YOU SO MUCH FOR YOUR PATIENCE!

      Kind Regards,
      Sophie

    • #3174

      Hi,
      I checked shortcode Services, Icon work good, you can change icon.

    • #3414
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    • #3426

      Hello there,

      – Icon on Service box works properly: I’ve changed – http://prntscr.com/e6u1ha and this is the result – http://prntscr.com/e6u1t9

      – Customize section: there is no issue with it. Lets see: http://prntscr.com/e6u2w6
      When you select “Customize from Theme Dashboard > it shows frozen saved button http://prntscr.com/e6u3hj, but when we make changes, it turns to http://prntscr.com/e6u45u, we definitely save & publish the changes.

      Kind Regards,
      Sophie

    • #3538
      This reply has been marked as private.
    • #5371
      This reply has been marked as private.
    • #5374
      This reply has been marked as private.
    • #5377

      AND THE 3RD ERROR:

      CUSTOME HEADING IS APPEARING ON HOMEPAGE.

      This simply disappeared and no longer shows up!?!?!

      SS attached.

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    • #5380

      Hello!
      I need information account FTP(host name, password, username) check bug. could you send to me?
      thank’s

    • #5600
      This reply has been marked as private.
    • #5601

      I HAVE REQUESTED SUPPORT FOR THREE DIFFERENT PROBLEMS (READ ABOVE MESSAGES): PLEASE DO NOT FORGET TO ANSWER THEM!

      I ALSO WOULD LIKE TO KNOW HOW TO UPDATE A THEME

      Can you please tell me how to update a theme or send me to a detailed description.

      Thanks.

      Again, I’m still waiting to hear back from your support team for the issues I’m seeing.

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    • #5624

      Hello,
      Can you send FTP(Host name, password, username(ex:http://prntscr.com/f64sfs)), FTP you please contact support Host.

    • #5645
      This reply has been marked as private.
    • #5743

      Hi buddy,

      Finally we can find the cause for all, your current version is 1.1.4, but we’d released 1.5.0 version of the theme. An updating now is necessary for your site.

      You will receive an email from TF about updating and you can see something news with update here: http://prntscr.com/f794bk

      Thank you for your patience!

    • #5746

      Hi Sophie,

      Yes, thank you, I did receive the email however I’m not sure how to do it.

      Can you please send me a link to direction on how to update a template? for example do I need to download the new template and replace it? Kindly let me know so that I don’t accidentally delete or replace my content.

      Thank you so much for all your hard work.

    • #5990

      Hi Austemarie,

      Thank you for working with us and sorry for making you confused.
      The reason why your theme broken is that lately you have the WooCommerce updated but the theme not yet. This created an incompatibility of them.


      Updating the theme via WordPress is very similar to the install process via WordPress.
      Follow the steps below to update your theme via WordPress:

      Step 1 – Log into your WordPress Dashboard.

      Step 2 – Go to Appearance > Themes.

      Step 3 – Deactivate the Bencher Theme by simply activating a different theme. Once you activate a different theme, you can delete the Bencher theme.

      Step 4 – Delete the Bencher Theme. Do not worry, your content will not be lost!

      Step 5 – Then simply upload the new “Bencher.zip” file in the Appearance > Themes section. Click on the Install Themes tab at the top and choose to upload the zip file. You have this step explained in section: Theme Installation via WordPress.

    • #5994

      In addition, please save your all customization on Theme Options > Custom CSS or style.css file of Child Theme before updating.

      Thank you for your patience!

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