Sophie Neveu

[Sophie Neveu]

Hi there,

Could you please give me your Admin Login info? I’ll go to your Admin and check the issue.

Thanks for being patient!

Kind Regards,
Sophie

[Sophie Neveu]

Hi there,

Sorry for missing file. We are waiting for an approval from ThemeForest that will bring to you full file download but… sorry, it is not quite ready for ThemeForest.

You have two options to solve this:
– You can send us your email address and we will attach the content file .xml for you.
– You can send us your FTP + Admin Login info, we will install the theme for you.

Sorry again for this inconvenience and thank you so much for being patient with us!

Kind Regards,
Sophie

[Sophie Neveu]

Hi there,

I’m very sorry for not replying earlier and please accept my apology! Thank you!

Could you please give us your Admin Login and FTP info?

Thank you so much for being patient with us!

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Thank you so much for contacting us and waiting for our response!

It is possible to custom Register Form Shortcode. However, very sorry we could not help you custom this shortcode because it takes too much time.
If you need our assistance in fixing theme bugs (and some easy customization), please feel free to contact us again!

Thanks so much for your understanding!

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Thank you so much for using our theme and contacting us!
Could you please give me your Admin Login and FTP info?
I’ll check the issue you are facing and get back to you.

Thanks again for waiting for our response!

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Thank you so much for using our theme and contacting us!

Sorry for the issue. Could you please give me your Admin Login and FTP info?

Thanks again for waiting for our response!

Kind Regards,
Sophie

[Sophie Neveu]

Thank you for using our theme!

If you need any our assistance, please open a new topic. We are already to assist you.

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Thank you so much for contacting us!

1, Add TB Mini cart into this sidebar: http://prntscr.com/d93r73

2, The Screen Options allow you to choose which items you can use to add to a menu. Certain items, like Posts are hidden by default. The Screen Options are located in the top right corner of your WordPress Dashboard.

Step 1 – Locate the pane entitled Pages.

Step 2 – Within this pane, select the View All link to bring up a list of all the currently published Pages on your site.

Step 3 – Select the Pages that you want to add by clicking the checkbox next to each Page’s title.

Step 4 – Click the Add to Menu button located at the bottom of this pane to add your selection(s) to the menu that you created in the previous step.

Step 5 – Click the Save Menu button once you’ve added all the menu items you want.

Your custom menu has now been saved.

You can see the attached image.

Kind Regards,
Sophie

Attachments:

You must be logged in to view attached files.

[Sophie Neveu]

Hello there,

Thank you so much for contacting us and sorry for this thread!
Could you please give us your Admin Login + FTP info?

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Thank you so much for using our theme and contacting us!

Sorry to say that our demo does not have an option of selecting location for Newsletter.
However, there is a way to do it.
You can see this article: http://www.wpbeginner.com/plugins/how-to-show-or-hide-widgets-on-specific-wordpress-pages/

If you have any other questions, please feel free to contact us again!

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Thank you so much for using our theme and contacting us 🙂
Sorry for the trouble you are facing. Could you please give us your FTP + Admin Login info? We will check the issue and reply you then.

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Thank you so much for using our theme and contacting us 🙂
And sorry for the trouble you are facing. Could you please give us your FTP + Admin Login info? We will check the issue and reply you then.

Kind Regards,
Sophie

[Sophie Neveu]

^^

Sorry for not replying you earlier!
Please wait a while, we are going to fix bugs for you 🙂

Sorry again for making you wait!

[Sophie Neveu]

Hello,

We did not do anything but checking config only.
Please check your host if something wrong.
Also, please enable debug log and check!

Thanks!
Sophie

[Sophie Neveu]

And also Admin Login info, please!

[Sophie Neveu]

Hello there,

Thank you for contacting us and sorry for not replying earlier.

Could you let me see your site? And also Admin info, I need it to find the issue.

Thanks again for waiting for our response!

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Thank you for using our theme and sorry for this thread.

Could you please give me your Admin and FTP info? Please set next reply as private reply. I’ll check and get back to you.

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Could you please give me your Admin + FTP login info?

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

You could absolutely install and activate WooCommerce plugin. BUT:

– We only can help you to fix errors coming from WooCommerce after it has been activated. Please send us your FTP + Admin Login info.
– About styling: please custom by yourself. We do not provide support in customizing site.

It is supposed to be done this week.

Thank you for waiting!

Kind Regards,
Sophie

[Sophie Neveu]

Hello,

May I close this topic? ^^ We will follow you in another one.

Thank you so much for using our theme and all your hard work with us, Kadyee.

Kind Regards,
Support Team

[Sophie Neveu]

Hello there,

Wish you would have a beautiful & functional website.

If you need our assistance again, please open a new topic. And if you are happy with us, please give us star rating.
Thank you so much for all your hard work with us :-*

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

May I ask you?

Where do you save all customization? If you have saved customization in style.css file, they will disappear when updating the theme. You have to move them into Theme Options > Custom CSS or style.css file of the Child Theme.

After that, please update the theme to the latest version and get back to me. I’ll fix if there is any bugs.

Thanks,
Sophie

[Sophie Neveu]

Hello there,

Please send me your Admin Login info and I’ll check the issue.

If you set your reply as private reply, no one else could see your info. You are safe!

Thanks!
Sophie

[Sophie Neveu]

Great job 😀

If you need any other assistance from us, please feel free to contact us again!
Wish you would have a beautiful & functional website ^^

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Thank you so much for using our theme and contacting us!

Please give us Link + FTP + Admin Login info, I’ll check the issue and get back to you after having done.

Thanks for waiting for our response!

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Thanks for the information you provided.

I’m going to work with it.

Please wait a while, I’ll be back.

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Sorry but I am not able to login Admin.
Please check it and tell me then, I’ll give you instructions of the rest questions.

Thanks for waiting!

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Thank you so much for using our theme and contacting us!

Please give me your Admin Login info, I’ll check the issue.

Thanks again for waiting for our response!

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Thank you so much for using our theme and contacting us!

Sorry for those troubles, could you please give me your Admin Login info?
I’ll give you guide.

———————–
About Revolution Slider. You do not need active or take care about that message active.
You can update Revolution Slider with the license code. BUT, buying a theme which is bundled with Revolution Slider (like our themes) does not mean that you also buying a license for a Revolution Slider. The Revolution Slider come bundled with the theme files and you don’t have to buy or register it. We provide updates on a regular basis after we test the plugin for theme compatibility we include it in the latest theme version, you can find it in /plugins folder.

http://prntscr.com/ak4jhk

So you just don’t have a license key and can’t get automatic updates. You can purchased on there : http://codecanyon.net

We bought an extended license to be able include it in our theme, and we own only one license key (as well as in case with single license), theme buyers are not allowed to use that key.
————–

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Sorry for delay in response and please accept my apology!

The big problem here is that your site has been customized too much and it is getting into a mess.

The best solution now is:

– Copy all your customization into Custom CSS or install the Child Theme, then copy all customization into style.css file to save your changes so far.

– Next step, update the theme.

– Get back to us, we will fix bugs to make it work as the demo.

Kind Regards,
Sophie

——————–

Our support covers getting setup, trouble using any features, and any bug fixes that may arise. Unfortunately we cannot provide support for customizations or 3rd party plugins. If you need help with customizations of your theme then you should enlist the help of a developer.

[Sophie Neveu]

Hello there,

I see something in your homepage like this:

– You set your logo as passion logo, I’ve changed it (you can see attached image);

– You set your footer as footer layout 03, I’ve change it into Global (see attached image)

If something still not work, please contact us again! We are happy to assist you all the time.

Kind Regards,
Sophie

Attachments:

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[Sophie Neveu]

Hello there,

You are able to do yourself, exactly, it will be working itself 🙂 Because the Widgets are imported correctly already.

Yesterday, I checked and found that you imported an incorrect plugin, it’s the reason why the Widgets were not imported.

You can have a look at this: https://www.youtube.com/watch?v=DY0IA3OgGjQ

If you have any other questions, please feel free to contact us again!

Kind Regards,
Sophie

[Sophie Neveu]

Could you please give me your Admin + FTP account?
I’ll check the issue and get back to you later.

Thanks,
Sophie

[Sophie Neveu]

Hello there,

Thank you for contacting us!

Could you please set your reply as private reply, so that anyone else couldn’t see your any information.(attached screenshot)

Kind Regards,
Sophie

Attachments:

You must be logged in to view attached files.

[Sophie Neveu]

Hello there,

Thank you so much for using our theme & contacting us!

Sorry for the trouble! Could you please give me your Admin Login info?
I’ll check the issue and get back to you soon.

Thanks again for waiting for our response!

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Thank you so much for using our theme and contacting us!

To translate the language of the theme and some text of the theme manually:

– First, install PO edit https://poedit.net/

– Next, open .po or pot file and translate it http://prntscr.com/bmhtpt

Here is the video tutorial:

* Note: After translating in this way, there are still some untranslatable text, please list them and we will translate manually for you.

Thanks for waiting for our response!

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Thank you so much for using our theme & contacting us!

Could you please give me your Admin Login account?
I’ll check the issue and get back to you soon.

Thanks again for waiting for our response!

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Thank you so much for using our theme and contacting us!

To translate the language of the theme and some text of the theme manually:

– First, install PO edit https://poedit.net/

– Next, open .po or pot file and translate it http://prntscr.com/bmhtpt

Here is the video tutorial:

* Note: After translating in this way, there are still some untranslatable text, please list them and we will translate manually for you.

Thanks for waiting for our response!

Kind Regards,
Sophie

[Sophie Neveu]

Hi there,

Please check Widgets and tell me if it works properly?

Thanks,
Sophie

[Sophie Neveu]

Hello there,

Thank you so much for using our theme!

The images are blurred because the size is too small. You should upload the original image with the size of width at least 500px.

Please try and tell me the result.

Regards,
Sophie

[Sophie Neveu]

Hello there,

Thank you so much for using our theme!

Sorry for the troubles! Could you please give me your FTP + Admin Login info? We’ll import widgets for you.

Regards,
Sophie

[Sophie Neveu]

Hello man,

I see your text in another topic. I’ll re-install the theme for you.

And I don’t lock you out of this thread. Could you please try re-load page again?
Please click on the topic title and it will lead you to the entire post. If not, it only shows the new reply of someone and does not have an option to reply.

Thanks,
Sophie

Attachments:

You must be logged in to view attached files.

[Sophie Neveu]

Hello there,

Thank you so much for being patient with us!

If something still not work properly, please feel free to contact us again! We are always ready to assist you.

Wish you would have a beautiful & functional website 🙂

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Thank you so much for using our theme and contacting us!

And sorry for those issues bothered you.

Would you like to make your site look like exactly as our demo? If that, your customization so far will disappear.

If you do agree, please give me your Admin Login info.

Please confirm this for me. I’ll re-install the entire theme for you.

Thank you for waiting for our response!

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Thank you so much for loving our theme!

And sorry for the troubles that you are facing with.

Could you please give me your FTP + Admin Login info?

I’ll check the issues and get back to you.

Thanks again for waiting for our response!

Kind Regards,
Sophie

[Sophie Neveu]

I see your site has not been imported demo content. Please:

– Increase the value of PHP max time, max_time_execute up to 60 http://prntscr.com/d43xaa;

– You could use One -Click demo data https://jwsuperthemes.com/forums/topic/how-to-use-one-click-import-demo-data/;

Or

– Manual import demo data https://www.youtube.com/playlist?list=PLBuSeip6M6GkVtj4PiAOlLaL3nsekT3bh;

After having done, please tell me the result!

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Sorry and please accept my apology for not replying earlier. We are going to check and fix it right now. Please wait a while for our response!

Thanks so much for being patient with us!

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Thank you so much for using our theme and contacting us!

Please upgrade the PHP version up to at least 5.4 and it will work.

Thank you again for waiting for our response!

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Thank you so much for using our theme and contacting us!

Sorry for the troubles, could you please give me your Admin & FTP account?
Please set your reply as private reply so that no one else couldn’t see your info.

Thank you again for waiting for our response!

Kind Regards,
Sophie

[Sophie Neveu]

It is safe if you set your reply as private reply before submitting 🙂

Thanks!

[Sophie Neveu]

Hello again,

There is no need any activation code or key for these two plugins because the theme includes them already. You just need install then activate them. They have full functionality definitely.

These are two premium plugins 🙂

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Thank you for using our theme and contacting us!

Please do as following attached file.

If this doesn’t clarify your concerns, please send me your Admin Login info, I’ll show you.

Kind Regards,
Sophie

Attachments:

You must be logged in to view attached files.

[Sophie Neveu]

Hello there,

Thank you so much for using our theme and sorry for this trouble.

Could you please give me your FTP + Admin Login info? I’ll check the issue and get back to you soon.

Thank you so much for waiting for our response!

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

In the first time you translated the entire theme, some terms were still not translated. This is due to those terms are out of automatically translatable file. Therefore, we have to translate them manually.

Please show me a list of terms you would like to translate. I will show you which files to work with.

Sorry for this inconvenience!

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Thank you! I’ve received your comment already. To make sure that everyone else couldn’t see your information, please edit your comment and click here: http://prntscr.com/d1l54z

We are going to resolve the issue. Please wait a while!

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Thank you so much for purchasing our theme!

French language is not ready to translate. Sorry for this. However, you can translate the entire theme or some texts of the theme manually.

Please do as follows:

– First, install PO edit https://poedit.net/

– Next, open .po or pot file and translate it http://prntscr.com/bmhtpt

Here is the video tutorial:

Thank you for waiting for our response!

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Thank you so much for purchasing our theme!

The style of the Footer will automatically get from CSS style. But if you would like to make it different from our demo, please custom style in Theme Options > Custom CSS.

To set the number of columns/ padding/ margin/ background for Footer(Footer top/ Footer Bottom), please go to Dashboard > Theme Options > Footer.

To edit content of the Footer, please go to Dashboard > Appearance > Widgets, then open these sidebars to edit:
http://prnt.sc/d1202c
For example, to edit content of contact & social fields:
http://prnt.sc/d11w88
http://prnt.sc/d11wfb
http://prnt.sc/d11wij

Thank you for waiting for our response!

Kind Regards,
Sophie

[Author]

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