Themeforest wordpress Financial theme-19243640 is not proper

[Mamta]

In this theme, I am not able to add footer in website
service options are not supported, there is no any option for add service caurosel and service grid

I want to design website same like the financial theme and want all the options should work.

please resolve this as soon as possible.

We have not make website live, it is on demo, I am sharing you their login details.

[Sophie Neveu]

Hi there,

Thank you for reaching us and sorry for that.

There was something missing from importing process. You can see: http://prntscr.com/enfrt4, but yours is: http://prntscr.com/enfs7i

Please try to import again! If you are still having trouble, please get back to us.

Kind Regards,
Sophie

[Mamta]

Hello Sir/Mam,

I have tried but footer layout is not visible only colour is showing but data is not coming like layout.

check the attachments

Please rectify the issue as soon as possible.

Attachments:

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[JWSThemes]

Hi,

Please, use import one click: https://www.youtube.com/watch?v=RP0g6X3M1NM&list=PLBuSeip6M6Gn-_nxXCRi53EPb6dqvkYgu&t=58s&index=1

PHP Limit Time(max execute time) should minimum 180 ; Memory limit 512Mb

[Mamta]

Hello Team,

Thanks, Now I can able to create footer in website, but still facing problem in theme, mentioned below :

1. How can I add service carosel in website because there is no option to add service text or images, please rectify it also.

2. In newsletter popup I am not able to add social images after subscription form.

[Sophie Neveu]

Hi there,

– Service Carousel shortcode: Sorry we have not removed it yet. It’s not used on our demo site. Please skip it. You can use Service box.

– Social icons on Newsletter Pop-up: http://prntscr.com/eoxhzr

Kind Regards,
Sophie

[Mamta]

Hello Team,

I have put social codes on newsletter popup but after saving its getting disable and not showing on popup, you can see in attachment below :

Please rectify it asap.

Attachments:

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[Mamta]

Hello Team,

Please guide me how can I make this section in website give in attachment.

Attachments:

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[Sophie Neveu]

Hi there,

For the previous issue, we are going to figure it out.

To create the section like your attachment, please add element ‘Portfolio Slider’ http://prnt.sc/epawkh, http://prnt.sc/epawpx

Kind Re

[Mamta]

Hello Team,

Please Guide me for how to create Services step which is exactly under slider.

PFA,
Thank You

[Mamta]

Hello Team,

I had attached screenshot which is failed to above reply.

PFA,
Thank You

Attachments:

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[Sophie Neveu]

To create Service box:

– Select 4 columns in one row: http://prntscr.com/epq399
– Add Service box element into your page.
– A settings box appear, config on it (icon/ image, text,… ) – http://prntscr.com/epq3pd
– Here’s font cheatsheet: http://fontawesome.io/cheatsheet/

Kind Regards,
Sophie

[Mamta]

Hello Team,

I have done this process for activate service box, but we are not able to active service option in service box only simply service box is creating.
please let me know how to activate service box.

[Mamta]

Hello Team,

I have put social codes on newsletter popup but after saving its getting disable and not appearing on popup, please rectify it also, I had already put this query on 27th march, I am not getting any reply from your side.

Please do the needful.

[Mamta]

Hello Team,

Please guide me how to set delay time of pop up onload

[JWSThemes]

Hi,

how to set delay time of pop up onload:
Open financial/wp-content/themes/financial/assets/js/main.js via FTP
change code: 242 – 250 set 20000 to your time.
jws_theme_time_popup: function(){
var _send_mail = $(‘#jws_theme_send_mail’);
if( _send_mail.length === 0 || typeof $.cookie === undefined) return;

if( the_ajax_script.show_popup_mail !== ‘0’ && $.cookie(‘ckie_popup’)!==’true’ ){
setTimeout(function(){
$(‘#jws_theme_send_mail’).fadeIn(‘slow’);
},20000);
}
Screenshot: http://prntscr.com/eqklcg

[Mamta]

Hello Team,

What’s this, when I used this script in main.js file , pop is not coming on load page, please rectify this issue.

I want the pop up comes after 5-10 seconds on page load.

[JWSThemes]

This reply has been marked as private.

[Mamta]

Thanks,

Resolved.

[Mamta]

Hello Team,

Please refer my trail posts, I have given more queries regarding service box activeness, Tabs in our portfolios and social icons in popup.
These queries are pending, please resolve it also

See the attachements.

Attachments:

You must be logged in to view attached files.

[Mamta]

[quote quote=4751]Hello Team,

Please refer my trail posts, I have given more queries regarding service box activeness, Tabs in our portfolios and social icons in popup.
These queries are pending, please resolve it also[/quote]

Awaiting for your reply. please revert

[Sophie Neveu]

Sorry for delay reply.

The support team holds responsible for assisting clients in installing the theme, importing the sample demo data, fixing theme bugs, and providing guides within 24 hours on weekdays and more than 48 hours on weekends.

– Social section on Newsletter Pop-Up: Please share your FTP info with me. I’ll work on some lines of code.

– Portfolio: Your configure – http://prnt.sc/es59pn & Our configure – http://prnt.sc/es59kc

– Service box: Our demo – http://prntscr.com/es5dht, please config on shortcode settings box just in case.

If after having configured, if the input is not saved correctly, we know there’s bug, we will fix.

Kind Regards,
Sophie

[Mamta]

Hello Team,

As per your request, please check the ftp detail of Website :

Login Link : http://monitreedemo.247-host.co.in/wp-admin

Username : admin
Password : password

[Mamta]

Dear Team,

Please check attached portfolio slider screenshot.

Please rectify the issue as soon as possible.

Thank You

Attachments:

You must be logged in to view attached files.

[Sophie Neveu]

Hi Mamta,

I’m very sorry for missing your news, please accept my apology.

I can see you are using Blog Carousel instead, right?
If you would like to use Portfolio, please follow this example:

http://prntscr.com/f1p9m9 – there are three elements.

Best Regards,
Sophie

[Mamta]

In newsletter popup Linkedin icon is not visibl. Please provide shortcode.

Attachments:

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[Sophie Neveu]

Hi Mamta,

The Pop-up Newsletter shows full four social icons now. http://prntscr.com/f5qoa6

[Mamta]

but i need linkedin icon not google plus and vimeo

[Sophie Neveu]

Is this exactly what you want? http://prntscr.com/f5qywh

You can change background-color for this icon on Custom CSS: http://prntscr.com/f5qz4d

[Mamta]

Hello Sub menu marker for critical insurance is overlapping please check

Attachments:

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[Mamta]

Hello,

In blog page why recent post look bold only and in other pages its look properly. Please check below attachment

[Mamta]

Hello

Please check form border after submitting it. Please give solution how to align it properly or else how to remove it

Thank You

Attachments:

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[JWSThemes]

Hi,

This is style from Contact Form 7. You should add style to Theme Option > Custom CSS.
here: http://prntscr.com/f8ox9v
How to:

div.wpcf7-mail-sent-ok {   
  border: none !important;
}

You can change CSS via Theme Option > Custom CSS or override CSS via 1 file CSS.

[Sophie Neveu]

Hi Mamta,

– For the recent post question: Please use correctly widget. If you want it to be like our demo, here is the correct widget: http://prntscr.com/f8pi9t

– To remove any style CSS: Please copy its class and refer it into Custom CSS on Theme Options, then write ‘dislay: none !important’ for it.

[Mamta]

Hello

When i submit the empty form it goes out of section please check and let me know solution

Thank You

Attachments:

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[Mamta]

Hello team,

Zoom button and marker is not working properly on google map. Please give solution as soon as possible.

Thank You

[Mamta]

Hello Team,

Waiting for your revert our google form is not working properly. Google form zoom option is not working

[Mamta]

Hello Team,

In contact form 7. Tel phone property has no validation. Please tell me how to put validation for tel phone property. I want to put min 10 and max 10 numbers in tel property.It accepts text value also please restrict it for only numbers.

Attachments:

You must be logged in to view attached files.

[Sophie Neveu]

Hi Mamta,

Sorry for the delay.

– To set the length of characters of email, please read more in this article: https://contactform7.com/text-fields/

– Zoom & Marker: Please try to add Coordinate here: http://prntscr.com/ffz7nb

Thank you for your patience!

[Mamta]

contact form is not working please check and revert as soon as possible. It shows mail sent successfully but mail will not deliver

[JWSThemes]

Hi,

Please, contact support host and check mail service from host. This is problem host.
You also can check config.
Document Contact Form 7: https://contactform7.com/docs

[Mamta]

all settings are done correctly because from SMTP i received mail properly

[JWSThemes]

Hi,

Try add a demo form. We didn’t custom anything from Contact Form 7. You can deactive Contact Form 7, delete and install Contact Form 7 plugin again. Try switch to default theme and test it.

[Mamta]

why this theme hacked by another webpages usually… please do needful its very serious.

check all files which are provided by you…

[JWSThemes]

Hi,

Please, upload image again or send me a screenshot links.

[Mamta]

PFA

[Mamta]

PFAt

Attachments:

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[JWSThemes]

Hi,

This is problem host and security. Our theme is safe : http://prntscr.com/fwla83
Try enable to default theme and scan again: https://sitecheck.sucuri.net/

https://www.virustotal.com

[Mamta]

Can you check wp-config file….because it could not be connect to server

[Mamta]

Can you check and update wp-config file….because it could not be connect to database

[JWSThemes]

Hi,

Our support covers getting setup, trouble using any features, and any bug fixes that may arise. Unfortunately we cannot provide support for customizations, scan malware or 3rd party plugins.

If you need help with customizations of your theme then you should enlist the help of a developer.

[Author]

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