Sophie Neveu

[Sophie Neveu]

Thank you for all your hard work with us!
Whenever you need our assistance again, please feel free to contact us again!

Kind Regards,
Support Team

[Sophie Neveu]

Oh you seemed to worry about the security of information, is that correct?

Please set your post as private post. I attach a screen of how to do it below.

Thanks for waiting for our response!

Waiting your news,
Sophie

Attachments:

You must be logged in to view attached files.

[Sophie Neveu]

Hello there,
Sorry but I would like to point out for you that the reason why we need your FTP is just because something has changed since you customized your site. 

In our files, our demo site works correctly. So we have to check on yours to config something to make them work with all customization.

We should have told you this before. We just hold responsible for installing the theme, fixing bugs and only some easy customization. 

And we shall not ask you FTP anymore if you can’t. This is the last time I write about it. Anyway, we’ll try to resolve issues for you with another methods.

Thank you for understanding!
Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

The support team need your FTP account for fixing the issue. This will take few time to bring you the best solution. We ensure any information of clients. Just need to set your reply as private reply and no one else could see your post.

Sorry for bothering you again!
Sophie

[Sophie Neveu]

Oh sorry for missing your news! Please accept my apology! I’ll ask a developer team to check the issue right now.

Thank you so much for being patient with us!

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Sorry for the thread that you are facing. Could you please let me check the issue in your Admin account?

Thank you,
Sophie

[Sophie Neveu]

Hello there,

Thank you for contacting us! I wonder if you turn on or turn off Less Design in Theme Options? Could you please give me your Admin Login info?

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Thank you for purchasing our theme! And sorry for the thread that you are facing.

Could you please give me your Admin & FTP account info?

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Please accept my apology for not replying earlier.
I’ll check all issues and get back to you with solution. Could you please give me your Admin & FTP account info?

Thank you for contacting & being patient with us!

Kind Regards,
Sophie

[Sophie Neveu]

Hello,

Sorry but we see it’s still 5.3.28 version. Please upgrade host to at least 5.4.x version.

Then we will assist you to re-install the theme.

Regards,
Sophie

[Sophie Neveu]

Yes, the Admin Login info (username & password)

Thanks!

[Sophie Neveu]

Hello there,

After installing the theme and importing the demo data, you will have all demo pages.
I would like to check your Admin account and then show you where it is. If it’s missing, we will import again for you.

Kind Regards,
Sophie

[Sophie Neveu]

Hello Huzanf,

About the issue of the testimonial, please upload image for each quotation.

We support you in installing the theme, fixing bugs, giving you instruction. Sorry but we couldn’t help you in customizing.

Thank you for understanding!

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Thank you for contacting us!
You can change it in FTP account. Please give me and I’ll show you where to change it.

Kind Regards,
Sophie

[Sophie Neveu]

Hi Clay:)

– If your website takes too much time to load maybe you should:

Install a Cache Plugin for WordPress. We recommend W3 Total Cache.
Install an Image Compress Plugin. We recommend WP Smush It.
Install a Database Optimizer Plugin We recommend WP Optimize
Reduce the number of posts on the page
Reduce the number of unnecessary plugins.
Use more icons and less images.

– Yes, the theme definitely integrates with Open Table. You can install and activate the Open Table Widget Plugin then get shortcode Open Table to use. Ah, you can custom style for it. (you can use style from contact form 7) 🙂

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

We’ve just checked your Admin and tried to add new plugin and it showed: http://prntscr.com/ddfvvf

Please upgrade your host with at least PHP 5.4.x version and try again!
If something still wrong, please get back to us!

Thank you,
Sophie

[Sophie Neveu]

Thank you for those info. Please wait a while for re-installing the theme!

Kind Regards,
Sophie

[Sophie Neveu]

Sorry for not replying you earlier. Anyway, you fixed it by yourself, give you claps 😀
Whenever you meet trouble, please contact us again!

Thank you so much,
Sophie

[Sophie Neveu]

Hi Clay,

I’m sorry, my fault! I’ve just set those replies which include your information as private already.

Sorry again, please accept my apology!

Thank you Emicantero so much for reminding us!

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Thank you for contacting us!
Could you please show me your link site + Admin Login + FTP account?
I’ll give you the instruction of changing it.

Thanks again for waiting for our response!

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Sorry for the thread you are facing. Could you please give me your Admin + FTP account info? If you need, we will install the theme for you.

Thank you for contacting us!

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Thank you for contacting us and sorry, to be honest, we still do not understand what you are meaning.

About Revolution Slider, our site use some images just for demo, you can use them or change them as you wish.

About Menu, hope this helps: http://prntscr.com/dclkko. If not, please explain more in a short way (a screenshot of detail would be better)

We updated quickstart joomla cho 3.6.4. Template is still 1.0.0 version.

Thank you!

Kind Regards,
Sophie

[Sophie Neveu]

Hello again,

If you could not send us FTP, it’s ok. But could you please send us a screenshot of what you want it to be again?

Thank you!
Sophie

[Sophie Neveu]

Oh great buddy 🙂

I’m gonna wait your new ticket. Ah, sometimes, I don’t know why but my email is located in Bulk Folder not Inbox. Sorry for this.

Wish you would have beautiful and functional website 😀

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Thank you so much for contacting us and sorry for the thread you are facing!
Now I need to check your account to find out the issue. Could you please give me your Admin + FTP Login info?

Thank you for waiting for our response!
Sophie

[Sophie Neveu]

Hello there,

I removed the black line and changed the colours of the footer titles widget texts into black.

Thank you for waiting for our response!
Sophie

[Sophie Neveu]

Okay done!
About changing primary color, please go to pages > set primary color for a particular page: http://prnt.sc/dbj2zz
I’ve tried: http://martiniandco.com.au/about-us/

Thank you so much for being patient with us,
Sophie

[Sophie Neveu]

Hello there,

Sorry cause my previous response is not useful at all.
Please wait a while! We’ll get back to you soon.
If you give us FTP account, it would be better!

Thank you so much,
Sophie

[Sophie Neveu]

Hello buddy^^

Actually, it looks perfect now 😀 Can you verify please!

Thank you,
Sophie

[Sophie Neveu]

Hello there,

Very sorry to make you wait such a lo-o-ong time =.=
We’ve fix the issue of the title bar. And about Product button issue, please do as following: http://prntscr.com/dbgtfb
If something makes you considered, please send us FTP info. We will do it for you.

Sorry again and thank you so much for your patience!

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Could you please show me your link site 🙂

Thank you!
Sophie

[Sophie Neveu]

Hello there,

How is your site going? Is it well now?

Whenever you need our assistance again, please feel free to contact us again https://jwsuperthemes.com/forums

Thanks so much!
Sophie

[Sophie Neveu]

Hello there,

How is your site going? Is it well now?

Whenever you need our assistance again, please feel free to contact us again https://jwsuperthemes.com/forums

Thanks so much!
Sophie

[Sophie Neveu]

Hello there,

Sorry for the thread!

1. After delete Testimonial element, please edit padding of column here: http://prntscr.com/db53fb

2. We’ve fixed the banner issue.

Please verify all issues again and tell me if you are happy 🙂

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

1. http://prntscr.com/db4hze Delete this element with its row to remove Testimonial section as well as empty section.

2. To make your menu and social icons into one row, please config the number of menu items. When there are many menu items, social icons will drop down in the next row.

3. To turn off the header banner, please turn it off in Theme Options Panel. (Sticky Header)

4. The right side box is shown as demo site.

If you have any more questions, please continue!

Kind Regards,
Sophie

[Sophie Neveu]

Sorry for that!

I’m collecting all the issues and will get back to you with the best result.

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

1. I have fixed the currency appearance. Now it shows R$ to the left.

2. This is text of WooCommerce, so you can use Loco plugin or POEDIT to translate.
Or you can do it directly on these files below:

raymond\woocommerce\single-product\add-to-cart\simple.php
raymond\woocommerce\single-product\add-to-cart\variable.php
raymond\woocommerce\single-product\single-product\add-to-cart\simple.php
single-product\single-product\add-to-cart\variable.php

3. To keep one image even hover mouse on it, please upload gallery images for the same product. http://prntscr.com/db48r2

Kind Regards,
Sophie

[Sophie Neveu]

Yes, all done!
Just the problem of your host. Upgrade it so that your site will load faster. What you need to do is to contact your host support and ask them to upgrade host.
And after upgrading host, please enable Less Design in Theme Options Panel and config on it.

Thanks!
Sophie

[Sophie Neveu]

Hello there,

After checking, thought that it would be better to upgrade host. Sometimes, it works properly, but sometimes it shows 500 error. After that, you can get better experience with Resto.
Whenever you need our assistance, please feel free to contact us again!

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Sorry for not replying earlier and please accept my apology!
I can’t access to your Admin account. Could you please check it and send me again?

Sorry again and thank you for being patient with us!

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

How is your site going? Is it well now?

Whenever you need our assistance again, please feel free to contact us again!

Thanks so much!

[Sophie Neveu]

Hello there,

Yes we need your Admin Login account to check and re-install the theme & import demo data for you if you agree with this.

Thank you!
Sophie

[Sophie Neveu]

Hello there,

Thank you so much for using our theme!

Some customization are acceptable, firstly, could you please let me check your Admin account? And also give me your FTP, I’ll give you instruction to translate some text and keep using only one image and not disappear.
About currency, I’ll check it on your Admin account.

Thank you for waiting for our response!

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Thank you so much for contacting us!

If you would like to change color of footer title only, please give me your Admin Login info, I’ll show you how to change it using Custom CSS in Theme Option Panel.

Thanks for waiting for our response!

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Thank you so much for using our theme and also sorry for the issue you are facing.
It seems to be missing something from demo data. This might be caused by host server. Let me check some values in your Admin account, such as PHP Time Limit, Execute Time, etc.

If your host works properly, I will re-import demo data for you.

Thank you for waiting for our response!

Kind Regards,
Sophie

[Sophie Neveu]

Hello Denis,

Could you please update Aqua Template? Our demo site works properly.
Btw, can I ask you what customization you have made so far?

We are trying to fix the problem asap.

Thank you,
Sophie

[Sophie Neveu]

Hello there,

Sorry but can you see our response above: http://prntscr.com/dapper
We’d imported demo data for you and your site worked properly.

Thanks!

[Sophie Neveu]

Hello there,

How is your site going? It is well?
Whenever you need our assistance again, please feel free to post a new topic!

Kind Regard,
Sophie

[Sophie Neveu]

Hello there,

The reason why is the width of logo. Make it smaller is better for IP5.
We tested on IP6, it works properly.

Here is solution:

Add CSS into /templates/aqua/css/template.css
Adjust width 150 – 200px
@media (max-width: 320px)
#sp-header .sp-default-logo {
width: 170px;
padding: 10px;
}

Thanks for waiting for our response,
Sophie

[Sophie Neveu]

Oh never mind Clay ^^

Thank you so much for telling me the issue of location for responses.

Wish you would have a beautiful and functional website 😀

Whenever you need our assistance in fixing theme bugs and some easy customization, please feel free to post a new topic! And if later you are happy with us, please give us rating 😀

Good day to you!
Sophie

[Sophie Neveu]

​Hello there,

How is your site going? Is it well now?

Whenever you need our assistance again, please feel free to post a new topic!

Thanks so much for all your hard work with us!

Kind Regards,
Sophie

[Sophie Neveu]

​Hello there,

How is your site going? Is it well now?

Whenever you need our assistance again, please feel free to post a new topic!

Thanks so much for all of your hard work with us!

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

In the previous version, Preschool does not include WooCommerce, but you would like to install this plugin, we help you fix bugs.

Today, we update successful a new one with WooCommerce. If you would like to use this one, please download it and update your site.

Thanks,
Sophie

[Sophie Neveu]

Okay all done ^^

However, your host server isn’t quite stable. Sometimes, it took time to load. Sometimes, it worked normally.

So, it would be better to upgrade host and get experience with Resto from now 🙂
https://wordpress.org/about/requirements/
PHP 5.4.x (at least)
RAM > 512MB

Thank you so much for your all hard work with us!
Sophie

[Sophie Neveu]

Hello Clay,

The reason why we could not use one-click import demo data is that your host has some low values.

You can see: http://prntscr.com/da8rh8 & http://prntscr.com/da8rln

-PHP Time Limit should be at least 600.
-Max Upload zise should be 10 – 15MB

Now what you need to do is to contact host support and ask them to increase those values.

Then get back to us to inform the result, we will do the rest things for you 🙂

Thanks,
Sophie

[Sophie Neveu]

Hello again,

Sorry but could you please give me your Admin Login info that I will be as an administrator?

Thanks so much,
Sophie

[Sophie Neveu]

Hello again 🙂

If you need our assistance in installing the theme for you, we will do it now.
However, could you please give me the correct Admin Login site?

I can feel you’re eager to wait it work ^^

After getting your Admin login, we will make it work!

Thanks so much,
Sophie

[Sophie Neveu]

Just set your next reply as private reply 🙂

http://prntscr.com/da7oz0

Thank you!

[Sophie Neveu]

Hello there,

Thank you so much for contacting us and sorry for this thread!
We will check if the issue comes from the import function or your host.
Could you please give us your Admin and FTP info?

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Sorry again for that!

We are going to send the content.xml file to your email right now.
If you need any assistance in installing the theme, please feel free to contact us again.

We will fix the error of importing function with one click.

Thank you so much for being patient with us!

Kind Regards,
Sophie

[Author]

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