Sophie Neveu

[Sophie Neveu]

Hello there,

To use Visual Composer elements or our shortcodes, please click on element that you want to add, then a setting box appears, you can config its contents then save settings.

We are support team and we just hold responsible for installing the theme, fixing bugs and some customization. Sorry because we can’t help you to get to know Visual Composer and WordPress. You can search GG or use our documentation.

Thank you so much for understanding!

Kind Regards,
Sophie

[Sophie Neveu]

Sorry for late replying!

We are going to work on your issue now. Please wait a while, we will be back!

Thank you so much for being patient with us!

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Sorry to hear the issue still remains. Our theme has checked carefully before releasing from ThemeForest and the live site is working properly.
You can view source of this http://preschoolsupport.jwsuperthemes.com to see the main.js file. We didn’t see that file on your code. It maybe a conflict from plugins.

If you can, please give us an empty wordpress site, that means only install wordpress on your host, no additional plugins, we will install site on your server.

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Thank you for contacting us and sorry for the thread that you are facing!
Could you please give us your FTP + Admin Login info? We’ll check the issue and get back to you.

Kind Regards,
Sophie

[Sophie Neveu]

Okay please check your site and let me know if you have any ideas.

Thanks for waiting!

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

I checked and I found VC working normally. There is a new VC version, please update it!
http://prnt.sc/ak4jhk

About Revolution Slider. You do not need active or take care about that message active.
You can update Revolution Slider with the license code. BUT, buying a theme which is bundled with Revolution Slider (like our themes) does not mean that you also buying a license for a Revolution Slider. The Revolution Slider come bundled with the theme files and you don’t have to buy or register it. We provide updates on a regular basis after we test the plugin for theme compatibility we include it in the latest theme version, you can find it in /plugins folder.

http://prntscr.com/ak4jhk

So you just don’t have a license key and can’t get automatic updates. You can purchased on there : http://codecanyon.net

We bought an extended license to be able include it in our theme, and we own only one license key (as well as in case with single license), theme buyers are not allowed to use that key.

To update our plugin include on our theme. Please delete current version then click re-install on top message about plugin requires. Thanks and let me know if you need another assistants!

Similar for Visual Composer.

Kind Regards,
Sophie

[Sophie Neveu]

Hi there,

Could you please give us your FTP + Admin Login info?

Please set your next reply as private reply!

Thank you,
Sophie

[Sophie Neveu]

Hello there,

Thank you for contacting us!

Could you please give us your Admin + FTP info?

Thank you again for waiting for our response!

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

To use ‘Global Option’, it means to use the same header for all pages, please go to each page, in Metabox you will see the ‘Header’ tab, then select ‘Global’ http://prntscr.com/dia2qb

After that, please set the header layout in Theme Options. The selected header layout will be used for all pages.

Kind Regards,
Sophie

[Sophie Neveu]

Hi there,

Your theme is working now. Sorry for making you wait!

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Can we start restore the theme now?

Sophie

[Sophie Neveu]

hello there,

Could you please send me another Admin Login info? I couldn’t login anymore with the above info.

Thank you!
Sophie

[Sophie Neveu]

Hello there,

Sorry for not replying you earlier. Could you please give me an attachment of the issue (some screenshots)?

Thank you so much for being patient with us!

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Sorry may I ask you: Have you had the sample data file yet? If so, you can install by yourself, follow as our guide in documentation.

This time you need our assistance because you seemed to import in incorrect way or some thing wrong in your host that make the site broken.

We are checking your site to find the cause and then import the sample data for you.

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Thank you so much for purchasing our theme!

Could you please check the Admin Login info and send us again? We will import sample data for you.

Kind Regards,
Sophie

[Sophie Neveu]

Ah, sorry, I must tell you this before deciding to restore the theme.

I see your site has many customization, if we restore the theme, your site will return to the original like our demo. I guess you will think about it carefully.

If not, please upgrade theme to the new version, 1.5.0.

And also please check your link if it is correct or not, some css, js files not found.

The theme had been checked carefully before releasing from Theme Forest. Maybe your host has problem which brings troubles to you.

Please inform us your final decision in the next reply.

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Thank you for contacting us!
Could you please take a screenshot of the issue? I see only one product in your site, so I couldn’t make a comparison.

Thank you for waiting for our response!

Kind Regards,
Sophie

[Sophie Neveu]

Okay, so we are going to restore the theme for you with the latest version. Please wait a while for procedure.

Thank you so much for being patient with us!

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Thank you for contacting us!
If you need our assistance in importing the demo data, please give us your FTP + Admin info. We will assist you.

Kind Regards,
Sophie

[Sophie Neveu]

Sorry deeply for not replying you earlier and please accept my apology!

We are going to cover all of your questions and get back to you with the best result.

Sorry again for making you bored =.=

Hope to have posibility to work with you more.

Best Regards,
Sophie

[Sophie Neveu]

Hello there,

I understand what you mean. The date text shows the publish date of the post, it doesn’t and couldn’t show the future day. I know this is an inconvenience and not good feature. We will update a better version, at least, so that it could show the future date to arrive.

And here is SOLUTION: We installed a plugin and now it shows the future date exactly. Please take a look at this note

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

I’ve just replied you in other post. Maybe you mistook in assigning theme categories so I close this.
Whenever you have any other questions, please continue contacting us!

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Now it is showing properly.
Thank you for contacting us and sorry for not resolving this earlier.

Kind Regards,
Sophie

[Sophie Neveu]

Oh sorry I got it in Author’s Site Information already.

Please wait a while for checking the issue. We will get back to you soon.

Thanks for waiting,
Sophie

[Sophie Neveu]

Hello there,

Thank you for contacting us!
Could you please give me your Admin Login info?

Thank you again for waiting for our response!

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Thank you for contacting us!
Could you please give us your Admin Login info?

Thanks again for waiting for our response!

Kind Regards,
Sophie

[Sophie Neveu]

Okay, we are just able to support for only one domain 😀
Wish you a smooth sailing work!

[Sophie Neveu]

yes your site is working now. Sorry for being not sure about the time to finish all your questions 🙂
We are going to be out of office in 1 hour. Maybe after several hours for all of them.

Because we hold responsible for supporting without deadline (maybe ~ 24hours) so I’m not sure. But we will try to finish them ASAP 🙂

Thank you for being patient with us!

Kind Regards,
Sophie

[Sophie Neveu]

We’ve just checked your PHP version and this is result: http://hr.mrsa-info.cz/phpinfo.php

Once you upgrade the PHP version successfully, we will be able go to your Admin account.

Kind Regards,
Sophie

[Sophie Neveu]

Thanks for the info! We are going to check and resolve the issue.
Please wait a while! We will get back to you when it done.

Kind Regards,
Sophie

[Sophie Neveu]

We do nothing with this error =.=

Firstly, please upgrade your PHP version up to greater one (5.4.x) and get back to me to inform the result. Then all other issues will be fixed one by one.

Kind Regards,
Sophie

[Sophie Neveu]

Please no worries^^ We will get back to you when it done and of course try to finish ASAP for you.

Attachments:

You must be logged in to view attached files.

[Sophie Neveu]

Hello there,

We have received your info already. Please wait a while for checking and fixing all of issues.

Thank you so much for being patient with us! We will be back.

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

To use white box section for a particular page, please see an attachment below.

Kind Regards,
Sophie

Attachments:

You must be logged in to view attached files.

[Sophie Neveu]

Hello there,

Thank you for contacting us!
Would you like your contact page to be like the attachment below?

Kind Regards,
Sophie

Attachments:

You must be logged in to view attached files.

[Sophie Neveu]

Hello there,

Thank you for contacting us! Could you also please give me your FTP info?

Kind Regards,
Sophie

[Sophie Neveu]

Whenever you need our assistance, please feel free to contact us again!

Have a good day 🙂

[Sophie Neveu]

Hello again,

You can use any tools you like such as Notepad ++, Dreamweaver, Sublime text,…

Sophie

[Sophie Neveu]

Hello there,

Sorry I have not understood your point until now =.=
This is just a text button, it will display the post with the date publish. It’s not event function. Sorry for this inconvenience!

We will update the new plugin to make it work properly in the next version. The Open Table plugin will be used instead of Form like this.

Temporarily, the solution is to install an event plugin.

Thank you so much for being patient with us!
Sophie

[Sophie Neveu]

Okay, those info are correct (y) Please wait a while for checking and fixing the issue!

Thank you,
Sophie

[Sophie Neveu]

Hello again,

1. To remove the setting icon on the left side

– Go to Theme Options > General Settings > Show Box Style (turn it off)

2. To remove cart icon

– Put this line of code into Custom CSS:
.wrap-mini-cart {display:none;}

3. To make ‘Meet Our Team’ good visual, please change this

4. To edit pages

– Please go to Pages > All Pages and edit by Visual Composer.

– To edit Header content, Footer content, WooCommerce Shop, etc… Please go to Appearance > Widgets

– To change Primary Color, Menu Padding, Typo, Shop/ Post layout, Title Bar, etc… Please go to Theme Options and remember turn the Less Design off before saving any changes here.

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Thank you for contacting us!

I’ll explain as following:

1. Footer

– Please go to Appearance > Widgets from Dashboard, you will see many sidebars. Please find the Widgets which contains Footer’s contents then edit them.

2. Meet Our Team

– Please go to Pages > Homepage 7 > Click on Edit button of Team shortcode and config the number of post to display.

3. Sub Menu

– Firstly, please go to Appearance > Menus and do as follow attached image below.
– Second, please go to Appearance > Widgets and do as follow attach image below.

4. The height of the main menu

– Please go to Theme Options > Main Menu > Menu Padding.

5. Dreamweaver

– Yes you can. You can also use Notepad ++ or Sublime text.

Hope this clarifies your questions 😀

Kind Regards,
Sophie

Attachments:

You must be logged in to view attached files.

[Sophie Neveu]

Hello there,

I’ve checked your site and see the menu is completely showing. About the color of the background of the menu, you can put a line of css in Theme Options > Custom CSS.

Thank you for your all hard work with us!
sophie

[Sophie Neveu]

Sorry, we also need your FTP info to resolve the issue.

Thank you,
Sophie

[Sophie Neveu]

Hello there,

Sorry but I couldn’t access your Admin account: http://prntscr.com/dfv3vu

Could you please check it and send us again? And also your FTP info, please!

Thank you so much for being patient with us!
Sophie

[Sophie Neveu]

Thank you for contacting!

Please wait for our response for solution.

Thanks again,
Sophie

[Sophie Neveu]

Hello there,

Thank you for contacting us!
Could you please check your Admin Login info and send us another one again? We couldn’t login with those info.

Thank you,
Sophie

[Sophie Neveu]

Hello there,

Thank you for contacting us!
From Dashboard, please go to Theme Options, you will see the Less Design. When you turn it on, every changes you made in style.css will not be saved and they will be saved when you turn it off. However, whenever you turn it on again, your changes will disappear.

The best solution is to save them in Custom CSS or in style.css file of Child Theme.

Hope this clarifies your question.

Kind Regards,
Sophie

[Sophie Neveu]

That sounds great 😀

Thank you for your all hard work with us! Whenever you need our assistance, please feel free to post a new topic!

Kind Regards,
Sophie

[Sophie Neveu]

Hello there,

Here is sample data: http://prntscr.com/dfif21 ; http://prntscr.com/dfif5v
Click here to view Video tutorial and
How to import xml.file:
PHP time limit(max_execute_time) should minimum 120.

Please try and if you still get trouble from this, please get back to us. We will import for you.

Thank you,
Sophie

[Sophie Neveu]

Hello there,

Sorry but could you please give me your link site and a screenshot of the issue?
This is a solution but I’m not sure if it is helpful for you.

Thank you for waiting for our response!
Sophie

[Sophie Neveu]

Sorry for not bring to you the best solution.
Hope to have possibility to work with you in another occasion.

Kind Regards,
Sophie

[Sophie Neveu]

Hello again,

Could you please try to import the sample.xml file again?

Thank you!

[Sophie Neveu]

Hello there,

May I ask you how your site is going?

Thank you!

[Sophie Neveu]

Sorry for being silent. We are going to fix the issue and will get back to you to inform the result. Please wait a while!

Thank you,
Sophie

[Sophie Neveu]

Sorry for being silent. We are going to fix the issue and inform you when it done.

Thank you so much for being patient with us,
Sophie

[Sophie Neveu]

Sorry for being silent many days. We are going to resolve the issue and answer your question. Please wait a while and we will get back to you.

Thank you so much for being patient with us,
Sophie

[Sophie Neveu]

Hello there,

Sorry for being silent. We are going to resolve the issue. Please wait a while and we will be back.

Thank you so much for being patient with us,
Sophie

[Sophie Neveu]

Thank you, Happy Holidays Clay!

Now I’ll make this topic as ‘Resolved’ and if you have any other questions, please post a new one and we will assist you 🙂

Thanks for all your hard work!

[Sophie Neveu]

Hello there,

Thank you for being patient with us! Could you please give us your Admin + FTP Login info?

Kind Regards,
Sophie

[Author]

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