Home › Forums › Themes Support › Blance – Clean, Minimal WooCommerce WordPress Theme › I can't install the demo

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    • 02/16/2018 at 9:13 PM #12747
      Anonymous

      I get error Falla al crear tabla tmp _fwbk_lfrBygsdcommentmeta. COLLATION ‘utf8_general_ci’ is not valid for CHARACTER SET ‘utf8mb4’

    • 02/21/2018 at 7:56 AM #12765
      JWSThemes
      This reply has been marked as private.
      • 02/21/2018 at 5:58 PM #12815
        Anonymous
        This reply has been marked as private.
    • 02/22/2018 at 8:27 AM #12826
      JWSThemes

      Hi again,

      Please check this issue!
      http://prntscr.com/ii2ujb
      And send us the correct information.
      So we can support you to resolve the issue soon.
      Looking forward to hearing from you!

      • 02/23/2018 at 3:00 AM #12864
        Anonymous
        This reply has been marked as private.
    • 02/23/2018 at 7:51 AM #12871
      JWSThemes

      Hi aron321,

      Firstly, please contact to your host and ask them increase these values.
      http://prntscr.com/iijk3n
      And then please back here, we will continue to import the demo data for you.
      Looking forward to hearing from you!

    • 02/23/2018 at 4:51 PM #12884
      Anonymous

      Hello

      The PHP time limit cannot be increased, that’s what I’ve been told.

      The PHP post max size I’ve upgraded to 3GB

    • 02/26/2018 at 3:24 PM #12919
      JWSThemes

      Hi aron321,

      I think your site have some trouble.
      We tried upload new theme to import the demo data for you.
      But I saw this message.
      http://prntscr.com/ijtgxu
      We tried to increase the max execute time value for you but sit still uncessful.
      http://prntscr.com/ijtel8
      So, please contact to your host and ask them about that.
      And then, please back here and let us know. We will try import the demo data for you once again.
      Thanks!

    • 02/28/2018 at 12:27 AM #12964
      Anonymous

      Hello,

      from the hosting they do not let me increase it more.

    • 03/01/2018 at 6:40 AM #12984
      Anonymous
      This reply has been marked as private.
    • 03/02/2018 at 4:59 PM #13041
      JWSThemes

      Hi aron321,

      But I can see that the php time limit value have only 30. That is not enough to import demo data.
      I even can’t install the required plugins.
      Looking forward to hearing from you soon!

      Thanks!

    • 03/06/2018 at 5:43 AM #13206
      Anonymous

      Good afternoon,

      I have spoken with those of the server and it is not possible to increase php time limit value, I would have to take a server, and I have no budget for it, these things you should indicate, I have installed more THEMES with their servers and I have never had problems , only with your THEME, could I get the money back? since it does not work for me.

      Thank you

    • 03/08/2018 at 7:59 AM #13276
      JWSThemes

      Hi Anonymous,

      We want to inform to you a good news. We imported the demo data for you sucessful.
      And Could you please change rating for us?
      You leave a bad review on ThemeForest.
      Because you opened the ticket in the traditiona holiday. So we can’t reply for you immediately.
      So, that is a misunderstanding.
      Thanks for your understanding!
      And if you have any trouble, please back here!

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