Home › Forums › Themes Support › Aqua WordPress Theme › Error on fresh installation
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- This topic has 27 replies, 4 voices, and was last updated 6 years, 11 months ago by Robert Nguyen.
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AuthorPosts
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02/27/2017 at 11:39 PM #3812
I have just purchased the theme and I got an error when I want to activate it :
Parse error: syntax error, unexpected end of file in /var/www/html/thebestmicro/wp-content/themes/aqua/framework/shortcodes/shape_body_calc/shape_body_calc.php on line 41
I have tried to install it over WP 2.7.2 and 2.7.1.
Thanks for your fast response.
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02/28/2017 at 8:10 AM #3818
Hi there,
Thank you for using our theme.
For this issue, could you please give us your Admin + FTP info?Kind Regards,
Sophie -
04/13/2017 at 9:59 AM #5065
it seems I have the same error on fresh install.
Do you need my FTP info as well? -
04/13/2017 at 10:05 AM #5066
Hi Takeshia,
I need your Admin Login and FTP Login details to find & fix the error.
Best Regards,
Sophie -
04/13/2017 at 1:24 PM #5072This reply has been marked as private.
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04/13/2017 at 1:54 PM #5073
Hi Takeshia,
I need authorize required credentials to be able to visit your site. http://prntscr.com/evuj8a
This is maybe an IP prevention. Please contact your hosting provider and ask them to give us credentials or unlock IP prevention.
Best Regards,
Sophie -
04/13/2017 at 2:19 PM #5075This reply has been marked as private.
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04/13/2017 at 4:48 PM #5087
Hi Takeshia,
I’ve tried but failed.
You can read this article and we need a helping hand from your hosting provider.
https://jwsuperthemes.com/faq/Are you sure you want to do this? Please try again.
If you are installing your theme from the WordPress theme installer, but get a message that says “Are you sure you want to do this?”, most likely your web server is configure with low PHP settings that only allow a certain size ZIP file to be uploaded via WP admin.
Most hosting companies configureure their servers to only have the maximum file upload size limit at 8-10 MB, some are less. The theme ZIP is currently about 34 MB in size which is due to the included plugins and all the demo content. So if you get this error, your web server is rejecting the upload due to the overall size of the theme.zip file. WordPress is unfortunately giving you a rather ambiguous message in response. This is not a theme issue or bug.
There two ways to solve this problem. You can get your web host to increase your PHP limits so a larger zip file is allowed to be uploaded. They will know which limits to set if you explain the issue. You can upload your theme via FTP. View our video tutorial in the Video section of the forum to learn how to install your theme via FTP. It is very easy and efficient.
Recommended PHP configureuration limits are as follows: max_execution_time 60 memory_limit 128M post_max_size 48M upload_max_filesize 48M
Best Regards,
Sophie -
04/17/2017 at 10:16 AM #5125
Did you try upload your theme via FTP?
What was the help you needed from our hosting provider? -
04/17/2017 at 10:32 AM #5126
Sorry for late reply!
We’ll try via FTP, but meanwhile, please contact hosting provider and ask them:
Recommended PHP configureuration limits are as follows:max_execution_time 60
memory_limit 128M
post_max_size 48M
upload_max_filesize 48MI’ll get back to inform you the result.
Best Regards,
Sophie -
04/17/2017 at 12:07 PM #5127
I am done with these settings you have specified.
I will be waiting to hear from you. -
04/18/2017 at 2:01 PM #5151
Hi Takeshia,
Sorry for taking your times but could you please verify the FTP details for me again?
Hope we could resolve this thread asap.Best Regards,
Sophie -
04/18/2017 at 2:07 PM #5152This reply has been marked as private.
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04/18/2017 at 2:09 PM #5153
I have given up and decided to go with another theme.
Can you refund the money? -
05/08/2017 at 1:51 PM #5542
I did not hear from you for a while.
Now I have purchased and using other paid theme from someone else.
You have tried, but your theme did not work in my instance.
Can you advice me how I can get a refund? -
05/08/2017 at 4:25 PM #5547
You gave us an incorrect FTP info, we cannot login to check the error. How we can know the problem comes from our theme or your hosting system.
Please be patient! After having received our support service failure, you can create a refund request here with the reasonable reason: http://themeforest.net/refund_requests/
Thank you!
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05/09/2017 at 7:12 AM #5558
Ok, since you did not respond, I have moved the website to another ftp server.
Following is the current credential. -
05/09/2017 at 7:12 AM #5559This reply has been marked as private.
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05/11/2017 at 2:28 PM #5652
Did you delete our DB user and the DB itself?
my demo site is currently not being able to connect to DB and it seems it has been deleted.
https://demo2.aloha-hosting.com/a-venus/Can you share with me what is going on?
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05/12/2017 at 8:33 AM #5684
We even cannot login to your FTP and don’t have your Cpanel as well.
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05/12/2017 at 8:52 AM #5686
so, you did not delete our database and its user?
what is your ip address? I forgot to add it to firewalls. -
05/12/2017 at 9:21 AM #5689
Our IP is automatically, it will change regularly.
Now it is 42.116.66.180
Please get back to us right after you add it to firewalls, we will assist you. -
05/12/2017 at 9:39 AM #5691
I have added your ip to our firewall now.
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05/14/2017 at 7:20 PM #5756
How is it going?
Did you delete the files from the server?
I need to build pages now, so if still you cannot install, then let me know. -
05/15/2017 at 1:47 PM #5765
Can you work on https://demo2.aloha-hosting.com/a-venus-jws/ ?
It is a problem when you delete files and database at the same time I am working on the development. So I made a test site that I won’t touch. -
05/16/2017 at 1:36 PM #5794
Hello,
I try login several times but it’s unsuccessful.
Currently, We have aqua theme new version themeforest, You should download it and reinstall this theme.
Thanks for your waiting.
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05/16/2017 at 2:03 PM #5795
I should use port 21 for FTP.
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05/16/2017 at 2:13 PM #5799
HI,
I’m using port 21 to login your FTP
Thanks
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