Home › Forums › Themes Support › Blance – Clean, Minimal WooCommerce WordPress Theme › Gravatar is not working
- This topic has 6 replies, 3 voices, and was last updated 5 years, 10 months ago by JWSThemes.
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06/05/2018 at 7:45 AM #16179
Hello. I have synched gravatar to the profile and it has not updated.
Please advise.
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06/05/2018 at 9:59 AM #16189
Hi,
You can see this article and config: https://codex.wordpress.org/How_to_Use_Gravatars_in_WordPress
Please, check some avatar plugin and config it. This problem doesn’t relate to the theme.
Please, try active to default theme and test it.
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06/05/2018 at 10:39 AM #16191
That link was not helpful. Can you look into it directly. The gravatar login is the same as the website login.
Thank You,
DM
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06/05/2018 at 4:02 PM #16204
Hi again,
Sorry, we won’t support with this issue! Because this error isn’t come from our theme.
That is beyond out of our scope.
Thanks for your understanding! -
06/05/2018 at 6:25 PM #16209
I need to speak to the creator of the theme. That is total BS!
Explain to me why it is not a theme issue when it is working when the theme is not activated?
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06/05/2018 at 6:45 PM #16210
I changed the theme to a basic theme and the gravatar still does not work. However on my perosnal site it does. Notice the same email for both and one gravatar works (danielleamitchell.com) and the site with your theme and plugins do not (heeltheworld.com)
So how can you say this is not your issue?
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06/06/2018 at 7:41 AM #16223
Hi again,
Please contact the author of this plugin to get support from them!
If something wrong with our theme, please back here with us!
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