Home › Forums › Themes Support › Aqua WordPress Theme › About customize 500 can not show the problem
- This topic has 15 replies, 3 voices, and was last updated 7 years, 1 month ago by welead.
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AuthorPosts
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02/15/2017 at 3:41 PM #3516
Hello:
My site, when click appearance -> customize, there will be 500 error message
Why is this? -
02/15/2017 at 3:51 PM #3520
Hello:
When i import the sample data
My site, when click appearance -> customize, there will be 500 error message
Why is this? -
02/15/2017 at 4:01 PM #3521
Hello,
Could you please give me FTP and admin login info, I’ll fix for you.
Thanks
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02/15/2017 at 4:10 PM #3522This reply has been marked as private.
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02/16/2017 at 8:38 AM #3550
Hello,
http://www.inmotionhosting.com/support/edu/wordpress/wp-fixing-500-internal-server-error
Please check PHP version in your host
Thanks
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02/16/2017 at 9:05 AM #3555
Hello:
Our php version is 5.5
What modules must be opened?
The other operation of the site is ok, only appearance -> customize 500 error
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02/21/2017 at 9:28 AM #3701
Hi there,
Beside Customize section, you have more spaces to work. Customize section is of WordPress, it is not popular. You can choose our Theme Options or VC to work with you.
Thanks,
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02/21/2017 at 9:50 AM #3703
Hello:
Customize 500 error problem
It does not happen after importing the demoSo is it possible that the subject is not compatible with wordpress?
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02/21/2017 at 10:49 AM #3706
We are checking the issue and will fix it asap.
Sorry for this inconvenience! -
02/21/2017 at 10:57 AM #3707
Hello:
Okay thank you
Waiting for your good news
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03/01/2017 at 12:49 PM #3845
Hello:
Customize 500 error problem
We tried to reduce the version of wordpress but there will be the same problemIs this part of the question?
Is there a way to solve it?Thank you
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03/01/2017 at 2:15 PM #3846
Hi there,
We’ve checked and found that the issue is from your host.
Let’s see: http://prntscr.com/eejgurWe activated a default theme on your website and the 500 error is still happening. This means the issue comes from your host.
You also can install Aqua on another host or serve to check my sayings.
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For 500 error, I’d recommend you check the permission file and folde : folder 755 , file 644.
Notice: public_html or htdocs should be 755.
Thank you!
Regards,
Sophie -
03/01/2017 at 3:17 PM #3856
Hello there:
You said the way we had tried before
When the aqua has not been remitted
Aqua theme and default theme, custom is normal
When I import aqua’s acting, whether it is aqua or the default theme will appear 500 error problems so
This is a problem
In addition, we have to find out the problem, is the exchange of the problem
We for another way, the custom will not go wrong
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03/01/2017 at 4:35 PM #3857
Hi again,
Have you ever contacted your host to ask this problem and ask them to fix it yet? Please try!
This problem isn’t from our theme, so we cannot assist you. Sorry for this!Kind Regards,
Sophie -
03/02/2017 at 9:11 AM #3874
Hello:
To understanding
thank you for your helpBut there is another problem
Our customization function can be entered, but it’s slow
And modify the appearance of style are not reaction, such as footer appearance style
Together with the theme options -> footer to modify the style, also did not respond
Before the theme options -> footer can be set
Will this part, can help look at it?
Thank you
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03/02/2017 at 3:04 PM #3887
Hello
Sorry
We have solved the problem
Thank you
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