About customize 500 can not show the problem

[welead]

Hello:

My site, when click appearance -> customize, there will be 500 error message
Why is this?

[welead]

Hello:

When i import the sample data
My site, when click appearance -> customize, there will be 500 error message
Why is this?

[Robert Nguyen]

Hello,

Could you please give me FTP and admin login info, I’ll fix for you.

Thanks

[welead]

This reply has been marked as private.

[Robert Nguyen]

Hello,

http://www.inmotionhosting.com/support/edu/wordpress/wp-fixing-500-internal-server-error

Please check PHP version in your host

Thanks

[welead]

Hello:

Our php version is 5.5

What modules must be opened?

The other operation of the site is ok, only appearance -> customize 500 error

[Sophie Neveu]

Hi there,

Beside Customize section, you have more spaces to work. Customize section is of WordPress, it is not popular. You can choose our Theme Options or VC to work with you.

Thanks,

[welead]

Hello:

Customize 500 error problem
It does not happen after importing the demo

So is it possible that the subject is not compatible with wordpress?

[Sophie Neveu]

We are checking the issue and will fix it asap.
Sorry for this inconvenience!

[welead]

Hello:

Okay thank you

Waiting for your good news

[welead]

Hello:

Customize 500 error problem
We tried to reduce the version of wordpress but there will be the same problem

Is this part of the question?
Is there a way to solve it?

Thank you

[Sophie Neveu]

Hi there,

We’ve checked and found that the issue is from your host.
Let’s see: http://prntscr.com/eejgur

We activated a default theme on your website and the 500 error is still happening. This means the issue comes from your host.

You also can install Aqua on another host or serve to check my sayings.

—

For 500 error, I’d recommend you check the permission file and folde : folder 755 , file 644.

Notice: public_html or htdocs should be 755.

Thank you!

Regards,
Sophie

[welead]

Hello there:

You said the way we had tried before

When the aqua has not been remitted

Aqua theme and default theme, custom is normal

When I import aqua’s acting, whether it is aqua or the default theme will appear 500 error problems so

This is a problem

In addition, we have to find out the problem, is the exchange of the problem

We for another way, the custom will not go wrong

[Sophie Neveu]

Hi again,

Have you ever contacted your host to ask this problem and ask them to fix it yet? Please try!
This problem isn’t from our theme, so we cannot assist you. Sorry for this!

Kind Regards,
Sophie

[welead]

Hello:

To understanding
thank you for your help

But there is another problem

Our customization function can be entered, but it’s slow

And modify the appearance of style are not reaction, such as footer appearance style

Together with the theme options -> footer to modify the style, also did not respond

Before the theme options -> footer can be set

Will this part, can help look at it?

Thank you

[welead]

Hello

Sorry

We have solved the problem

Thank you

[Author]

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