We will do our best to assist you with any issues related to our themes.
Response time can be up to 1-2 business days. Please search the forum might be helpful and look at our forum page for known issues.
The site is on an account that currently has ftp access disabled. But I can provide you with WordPress admin details if that’ll help. How do I send those details to you? Right here? (Do I set that as a private reply?)