joaogpr

[joaogpr]

also for some reason beyhond my knowledge the google map just vanished form the page although it’s still on back-end and I didn’t change anything…

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[joaogpr]

I have a couple more issues.
– The search box is not showing on the header
– The testimonials are not showing on the homepage and I didn’t change anything. I only see the background image
– the newsletter widget font is dark on the footer when everything else is white

Can you have a look please?

Thanks,
Joao

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[joaogpr]

The other screenshot

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[joaogpr]

Hi,
Why was this happening?
Is this something that will happen again on a future theme update?

[joaogpr]

Hi, thanks.
But the larger text in red show a default category that I’ve deleted and no longer exists…
Isn’t that strange?

[joaogpr]

Hi,

Thanks I think I got it.

I do have a couple simples questions you camn see in the attached screeenshot of the shop page.
Thanks again.

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[joaogpr]

My last post was the same problem as here:

Site not loading…

so I’ve deleted those lines as suggested and now it loads the homepage.

The logo issue remains unsolved though…

[joaogpr]

By the way, the site doesn’t load again. Can you have a look to see if it’s the same problem or something different:

Homepage 01

[joaogpr]

Hi,
I’m trying to get the work back up on the site but it’s not showing the logo I just updloded.
It has happened before (https://jwsuperthemes.com/forums/topic/logo-not-changing/ )… can you fix it please?

[joaogpr]

It’s happening again.
Can you fix it please?

[joaogpr]

I will tell them that.
Yes, I can use now but as soon as I update a plugin or the theme, it happens again like it happened before, no?

[joaogpr]

Hi,

I insisted that it very important to solve this to keep me as a customer and they are attempting one more time to replicate the error.

Here is their message:

“I’d like to better replicate it from our end. Can you please let me know the WordPress theme you installed that generates this error for you? I’d like to try resetting the resource usage of your account and attempting the install again. ”

Please tell me, aside from telling them the theme in question, how I should answer them to help them better replicate the situation and see if they can solve it?

Thanks,
Joao

[joaogpr]

Hi,

After being changing emails with them all day long, this is their final answer.
They did manage to increase limits on the php.ini file, but this is as far as they go.

”
Generally, this error is due to the max_allowed_packet size for MySQL needing to be increased. Unfortunately, this is not a setting that can be increased beyond its current limit easily on one of our shared hosting environments. To increase this limit, you would need to be placed on one of our more dedicated hosting packages such as one of our VPS packages. I will also say that despite this packet size error being received, the majority of themes and plugins that generate this error on installation still look to work properly in my experience.
”

Can we work with this?

[joaogpr]

Hi,

I will contact inmotion hosting immediately about this and report what you just said.
I’ll post the feedback here asap.

Thanks,
Joao

[joaogpr]

Following your comment, I contacted my hosting company and they say they solved the issue, so it shouldn’t happen again.
Can you please proceed?

Let me know if you find any errors.
Thanks,
Joao

[joaogpr]

This reply has been marked as private.

[joaogpr]

Hi,

I think that’s what you already did before, but maybe it’s not the same thing.
Anyway, I’ll do even better.
To ensure everything is done accordingly, I’ll give you the access to the hosting account and with that you can control everything, delete Wp, install WP, etc.
This way, we make sure everything is done as you advise.

On note though, after you do all the install, etc, I hope the prroblem does not return when I have to update plugins, etc because last time that was when the problem came up.

Login info in the following message in private mode.

[joaogpr]

Do you have any feedback?

If I don’t get any answer, I’ll just assume you don’t have any interest in solving this problem and Just ask for a refund.

Thanks,
Joao

[joaogpr]

Hi,

I have more than 30 wordpress sites hosted in a reseller account in inmotiohosting and this is the only one with these problems.

It can’t be a coincidence.
You did yourself a fresh install and as soon as I start updating plugins, etc, the problems start.
Whatever the error is now, this is the only site that gets it, so the problem must be originated by your theme.

What I need is a quick response that actually solves the problems I’ve been having.

To clear doubts, I dare you to do another fresh install and from then on I’ll screen record what I do until I get the errors.

[joaogpr]

Hi,

yes, I also updated the visual composer plugin, that’s true.

I followed your instructions:
– Step 1: Deactivate plugin
– Step 2: Delete plugin
– Step 3: Turn to ‘Begin install plugins’ tab
– Step 4: Click ‘Install’ then click Activate plugin

I’ve been using wp and themeforest for years and this has never happened to me.
I have a site to deliver to the customer and I’ve been wasting time on theme issues that they weren’t supposed to happen.

Honestly, I don’t really care if it’s database problems or whatever. I use Theemforest precisely so I don’t have to waste time with theme developer issues. The theme either works or it doesn’t. If it doesn’t it shouldn’t be available to be purchased.

If these problems were due to bad or incorrect usage on my end, I could understand, if not than you have to fix these issues and deliver a theme that works plain and simple.

This has consumed way too much time for me (your support is also very slow which makes things even harder) and damaged my relationship with my customer, so either you make this work, or I’ll be asking for a refund.
I’ll be waiting for your reply.

Joao

[joaogpr]

Hi,

The slowness is back.
The only things I did in this new install were: change the menu, change the data in the contact page and change the logo, which btw is not changing again.

Can you have a look asap?

Thanks in advance,
Joao

[joaogpr]

Hi,
I was just repeating this procedure updating the visual composer plugin and I keep getting messages like this for this and other plugin updates:
“Error while sending QUERY packet”

See attachment.

Thanks,
Joao

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[joaogpr]

Hi,
I’m getting the same initial message:

Your theme (Laforat) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.

Can you fix it please?

[joaogpr]

Hi,

Thanks for the update.
Will do it.
Meanwhile I have some holidays so I won’t be able to work on it so fast as I wanted, but in case of any issues I’ll coem back here.

Glad you saw that the site was in fact way to slow to be online.

Thanks,
Joao

[joaogpr]

Hi,

Yes please.
Just to be sure everything is done as it should, I’d appreciate you do it.

Please let me know once you do it so I can restart the editing work.

Thanks,
Joao

[joaogpr]

Hi,

Just to be on the safe side, I’d appreciate you do it.
Although I’ve done this several times, I want to be sure is not something I’m not doing wrong in the process.

Please give me some feedback once it’s done, because I have to setup a variety of things afterwards to prepare the site.

Thanks,
Joao

[joaogpr]

as soon as I install and activate the plugins, bang it slows down terribly…

[joaogpr]

Yes Inmotionhosting.

My thoughts exactly!
Way too slow.
Been working building WP sites for clientes for some years now and I never saw a site so slow as this one.

I just made a second installation on test.kuntur.pt.
Heres is the install info:

URL : http://test.kuntur.pt
Admin URL : http://test.kuntur.pt/wp-admin/
Admin Username : admin
Admin Password : testadmin
Admin Email: web centropt .com
DB : kuntur_wp570
User : kuntur_wp570

I only installed WP, then imported the sample.xml file (some errors here, see attach), uploaded the theme, installed and activated the plugins (some errors here also, see attach).
Nothing more.

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[joaogpr]

Hi, I appreciate your help.
Th only thing is that my shop layout it totally messed up .
Please see this short screencast:
https://screencast.com/t/QBFHIRrE9or

[joaogpr]

Ok, I will.
Thanks for your help.
Joao

[joaogpr]

This reply has been marked as private.

[joaogpr]

Thanks Huynh.
It seems before launching the site there’s not so much I can do then… Besides changing hosts.
Do you think it’s worth it to ask the hosting company about this?
If so, what exactly should I say? in technical terms I mean.

Thanks again,
Joao

[joaogpr]

Hi Huynh,

Thanks for your help.
I just changed the header.php as your indication.
The page now loads so it must have silver some incompatibility.

There is still some time for the page to load initially, Can you please have a look to see if you identify any other issues?

I appreciate your help.
Joao

[joaogpr]

Hi Sophie,

Thanks for your feedback.
I’m we’ll aware of those options to speed up a website as I’m using WP for several years now.

MY question is this site does not load AT ALL!

It’s not a matter of speed as 5 or 10 minutes later it still doesn’t load the site.
It’s for sure a matter of some bug or issue I cannot identify that is preventing the site to load normally.

Here is where I need your tech assistance to verify what is in fact the problem that prevents the site from loading.

(As a side note, it’s not recommendable to use a cache plugin while setting up the site, as it may prevent you from seeing the changes you’re making on the site)

Thanks in advance,
Joao

[joaogpr]

Hi,

Ok, but do I need to upload new template files?
Because initially it wasn’t showing this message…

Thanks,
Joao

[joaogpr]

I’ve deleted this previous comment as it was a fault on my end not seeing the content on the site.

[joaogpr]

Hi,

I followed your steps twice and it goes all the way through but it seems it simply does not update to the latest version.
Please see attached img.

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[joaogpr]

One more questions:

– about the page title, I know where you see it but is it set side wide or can it be controlled on a page per page basis?

Thanks again,
Joao

[joaogpr]

Hi,

Thanks for the feedback.
What I mean is how can I change more settings besides the ones I see there.
Example, if i chose to show categories in the shop page, some huge images show per each category. They are ridiculously huge and all the content is pushed down so far that ir order to see some products you have to scroll a lot of times.
This is not practical nor it will provide the user with a good navigation experience.

How can I show categories in the shop page with smaller images?

Thanks,
Joao

[joaogpr]

hello?
anyone?

[joaogpr]

Also the logo doesn’t show on the shop age nor does the sidebar…
Can you have a look please?

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[joaogpr]

All that does is to create a second slider. It doesn’t activate/update the plugin nor does it dismiss the activation message…

[joaogpr]

the new logo appears on other pages that not the homepage which is even weirder…

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