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    • #17422

      Hello,

      I recently purchased this theme and installed it on my website. I did have the WP Bakery plugin installed before I uploaded this new theme. When I try to activate the demo, at the very end the screen goes white and freezes. I can only assume this has to do with my WP Bakery plugin which needs to be updated from 5.5.1 to 5.5.2. I was under the impression I would get the latest Bakery version upon purchase of this theme in order to use the theme on my website, but when I attempt to update the plugin it takes me to a screen to purchase the plugin license. Is there a way to receive the update so I can use this theme?

    • #17432

      Hi organizenow,

      Thank you so much for using our theme.

      About WPBakery Page Builder. You do not need active or take care about that message active. You can update WPBakery Page Builder with the license code. BUT, buying a theme which is bundled with WPBakery Page Builder (like our themes) does not mean that you also buying a license for a WPBakery Page Builder. The WPBakery Page Builder come bundled with the theme files and you don’t have to buy or register it. We provide updates on a regular basis after we test the plugin for theme compatibility we include it in the latest theme version, you can find it in /plugins folder.

      http://prntscr.com/ak4jhk

      So you just don’t have a license key and can’t get automatic updates. You can purchased on there : http://codecanyon.net

      We bought an extended license to be able include it in our theme, and we own only one license key (as well as in case with single license), theme buyers are not allowed to use that key.

      To update our plugin include on our theme. Please delete current version then click re-install on top message about plugin requires. Thanks and let me know if you need another assistants!

      Similar for Revolution Slider.

      How to update latest plugin:

    • #17436

      Thank you so much. That worked! The other problem remains that when I come to the end of the activation of the theme demo, the screen goes white and freezes. What should I do to remedy this to activate the demo?

    • #17461

      Hi again,

      We fixed it for you.
      Please check back!
      If you have any trouble, please feel free back with us!
      Thanks!

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