Home Forums Themes Support Cayto WordPress Theme WooCommerce Isn't Working

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    • #10430

      The shop section of the store was displaying fine, but all of a sudden, once you click into a product, it’s not displaying correctly. The image is missing, the description is missing, as well as the price and ‘add to cart’ button.

      I’ve tried duplicating products and adding new products, and this happens with all of them. It was working just fine earlier today. The thumbnails look alright… it’s just once you click into them.

      Please help! Thank you.

    • #10437

      Hi sargibs,

      Could you please share your FTP ( Hostname + User + Pass) with us?
      We will resolve this for you.
      Waiting for your response!

    • #10452
      This reply has been marked as private.
    • #10461

      Hi Sargibs,

      This information is Admin WP login details.
      But we want to have your FTP info includes hostname, User, and Password to connect to your folder.
      Please check this and give us the information exactly!
      Looking forward to hearing from you!

    • #10475
      This reply has been marked as private.
    • #10488

      Hi Sargibs,

      Could you please give me the URL for this.

      Thanks!

      • #10512
        This reply has been marked as private.
      • #10825

        Hi! Could I please get an update? This site needs to be fixed as soon as possible. Could you give me an ETA on when this issue will be corrected? Thanks

    • #10509

      I have the same problem as she does. Can you please help?

      thanks a lot

    • #10530

      Hi Bruni,

      Please open your ticket and let me know all your issues.
      We help you resolve it.

      Thanks!

    • #10836

      Hi sargibs,

      When we have an updated new version. We will inform you.
      Thanks for your waiting!

    • #11254

      Hello,

      I’d like to know if this issue has yet to be resolved. I have a very upset client who didn’t get to take advantage of holiday / black friday sales because of this issue.

      Can you please take care of this issue by end of week?

      Thanks,
      Sarah

    • #11272

      I fixed for you . Please check your site agian . If you have any problems please contact us

    • #12197
      This reply has been marked as private.
    • #12202

      Hi sargibs,

      What is the tabs?
      Is that Review, Descriptions, …?
      Please let us more detail!

    • #12203

      Hi sargibs,

      What is the tabs?
      Is that Review, Descriptions, …?
      Please let us more detail!

    • #12243
      This reply has been marked as private.
    • #12244

      Hi sargibs,

      1. We can’t see “Shop By Categories” at your Menu.
      http://prntscr.com/i4q1hd
      So, please create them once again!
      2. What the text you want to change from “Add To Cart” text?
      Please let us know, we will change it for you.

    • #12255

      I was actually able to fix the categories myself this morning.

      However, I still need the button on the variable products to read “add to cart”. I’m attaching screen shot. There is also an issue with the “choose an option” type running into the lefthand copy. See the screen grab.

      Thank you!

    • #12266

      Hi sargibs,

      We fixed it for you.
      If something wrong, please back with us!

    • #12303
      This reply has been marked as private.
    • #12316

      Hi sargibs,

      Please send us the screenshot again!
      We can’t see that.
      Thanks!

    • #12320

      attached

    • #12321

      The file is attached!

      Attachments:
      You must be logged in to view attached files.
    • #12350

      Hi again,

      Please try to turn off this!
      http://prntscr.com/i7y1z2
      Thanks!

    • #12366
      This reply has been marked as private.
    • #12370

      Hi again,

      That is Go Daddy.
      Please try this!

    • #12390
      This reply has been marked as private.
    • #12391
      This reply has been marked as private.
    • #12417
      This reply has been marked as private.
    • #12418
      This reply has been marked as private.
    • #12422

      Hi sargibs,

      Number 1, That is default image. Please change image here.
      http://prntscr.com/i9ezly

      Number 2, We fixed it for you.

      About the text what you want to change, that is impossible, because it is default of the plugin.

    • #12458
      This reply has been marked as private.
    • #12460
      This reply has been marked as private.
    • #12518

      Hi sargibs,

      Sorry about my mistake! Hope you for give up us!
      We fixed it for you. Please check back!

    • #12764
      This reply has been marked as private.
    • #12797

      Hi sargibs,

      Sorry for the delay!
      We just have gone through the traditional holiday.​
      We check all 2 issue for you.
      And it works well now.
      http://prntscr.com/ihooea
      http://prntscr.com/ihookt
      If something wrong please back with us.

    • #13015
      This reply has been marked as private.
    • #13067

      Hi Sarah,

      Please send us the picture once again!
      We can’t see it.
      Hope you response soon!

    • #13163
      This reply has been marked as private.
    • #13164
      This reply has been marked as private.
    • #13165
      This reply has been marked as private.
    • #13166
      This reply has been marked as private.
    • #13237
      This reply has been marked as private.
    • #13248

      Hi,

      Sorry about that!
      Please upload to google driver and send us link!
      Maybe, image is exceed size allowed.

    • #13251
      This reply has been marked as private.
    • #13277

      Hi sargibs,

      Please give us FTP info (FTP server + FTP Username + FTP Password)!
      We can’t access with old info.
      Looking forward to hearing from you!

    • #13337
      This reply has been marked as private.
    • #13351

      Hi again,

      Sorry! Is this a mistake.
      We accessed to the link above and we see that is link of the website.
      We need FTP info (FTP server + FTP Username + FTP Password)
      Otherwise, please send us CPanel account.
      Looking forward to hearing from you!

    • #13352
      This reply has been marked as private.
    • #13354

      Hi sargibs,

      We need to access to your folder to fix the issue for you.
      Please send us the necessary information!
      Maybe, the GoDaddy login information will help us to do that.

    • #13355
      This reply has been marked as private.
    • #13356
      This reply has been marked as private.
    • #13375

      Hi sargibs,

      We fixed the 500 error for you.
      And about last point, we can’t understand.
      Please let us know more detail!
      Or you can send us some screenshot to clearly.
      Thanks for your patience!

    • #13443
      This reply has been marked as private.
    • #13444
      This reply has been marked as private.
    • #13545

      Hi sargibs,

      We try to order some product, and we can see it works well.
      If you can send us some screenshot or the video about the issues, we will resolve this problem easier.
      Looking forward to hearing from you!

    • #13574
      This reply has been marked as private.
    • #13655

      Hi sargibs,

      We checked these issue.
      But we’re still can’t see them.
      We’re only meet the number 2 issue.
      And you can set up Shipping here.
      http://prntscr.com/iryeze
      The point 1, after the spinner load some time, it will show Paypal form.
      Please check back!
      Thanks!

    • #13905
      This reply has been marked as private.
    • #13933

      Hi sargibs,

      1. We checked and it works well now
      http://prntscr.com/iv7wnq
      2. Maybe, your clients don’t find out the soy body whip product.
      I can see it show here now.
      http://prntscr.com/iv7yoa
      3. – Please uncheck at this checkbox!
      https://prnt.sc/iv7twc
      – About the Select Option field, it also works properly now.
      http://prntscr.com/iv80km
      – That is a attribute what you put the name by yourseft.
      It isn’t name of a product.
      http://prntscr.com/iv829t
      http://prntscr.com/iv82mh

    • #13948
      This reply has been marked as private.
    • #13958

      Hi sargibs,

      We don’t know because we haven’t ever meet this case with any clients use this template.
      This is only happen with your site.
      Please contact to your client and ask them send us some screenshot and video about this!
      Thanks!

    • #14032
      This reply has been marked as private.
    • #14041

      Hi again,

      We guided you to fix this, please follow our reply in the past!
      http://prntscr.com/iwtsbd
      Thanks!

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