Home › Forums › Themes Support › Petta WordPress Theme › White screen on installing Petta theme
- This topic has 10 replies, 3 voices, and was last updated 7 years, 3 months ago by Sophie Neveu.
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11/29/2016 at 4:29 AM #1840
Hi – I’ve tried several different ways and I can’t get the theme to install. I’ve been a wordpress developer for many years. But this installation keeps returning a white screen. I’ve tried uploading the theme in different ways, renaming plugins etc.
I’ve reinstalled wordpress twice, increase the memory to the PHP and I still can’t get passed the white screen.
Please help?
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11/29/2016 at 8:01 AM #1842
Hello there,
Sorry for the thread you are facing. Could you please give me your Admin + FTP account info? If you need, we will install the theme for you.
Thank you for contacting us!
Kind Regards,
Sophie-
11/30/2016 at 12:51 AM #1865This reply has been marked as private.
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11/30/2016 at 7:59 AM #1881
Thank you for those info. Please wait a while for re-installing the theme!
Kind Regards,
Sophie -
11/30/2016 at 8:10 AM #1883
Hello there,
We’ve just checked your Admin and tried to add new plugin and it showed: http://prntscr.com/ddfvvf
Please upgrade your host with at least PHP 5.4.x version and try again!
If something still wrong, please get back to us!Thank you,
Sophie-
11/30/2016 at 4:11 PM #1903This reply has been marked as private.
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11/30/2016 at 4:49 PM #1906
Hello,
Sorry but we see it’s still 5.3.28 version. Please upgrade host to at least 5.4.x version.
Then we will assist you to re-install the theme.
Regards,
Sophie -
11/30/2016 at 5:03 PM #1907This reply has been marked as private.
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12/01/2016 at 1:56 PM #1933
Hi,
Your live site not found: http://prntscr.com/ddxedg
Please, check and send info to us again. http://prntscr.com/ddxedg
We will check and assist you. -
12/01/2016 at 4:36 PM #1937This reply has been marked as private.
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12/05/2016 at 1:33 PM #2010
Sorry for not bring to you the best solution.
Hope to have possibility to work with you in another occasion.Kind Regards,
Sophie
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