Home Forums Themes Support Petta WordPress Theme White screen on installing Petta theme

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    • #1840

      Hi – I’ve tried several different ways and I can’t get the theme to install. I’ve been a wordpress developer for many years. But this installation keeps returning a white screen. I’ve tried uploading the theme in different ways, renaming plugins etc.

      I’ve reinstalled wordpress twice, increase the memory to the PHP and I still can’t get passed the white screen.

      Please help?

    • #1842

      Hello there,

      Sorry for the thread you are facing. Could you please give me your Admin + FTP account info? If you need, we will install the theme for you.

      Thank you for contacting us!

      Kind Regards,
      Sophie

      • #1865
        This reply has been marked as private.
    • #1881

      Thank you for those info. Please wait a while for re-installing the theme!

      Kind Regards,
      Sophie

    • #1883

      Hello there,

      We’ve just checked your Admin and tried to add new plugin and it showed: http://prntscr.com/ddfvvf

      Please upgrade your host with at least PHP 5.4.x version and try again!
      If something still wrong, please get back to us!

      Thank you,
      Sophie

      • #1903
        This reply has been marked as private.
    • #1906

      Hello,

      Sorry but we see it’s still 5.3.28 version. Please upgrade host to at least 5.4.x version.

      Then we will assist you to re-install the theme.

      Regards,
      Sophie

    • #1907
      This reply has been marked as private.
    • #1933

      Hi,

      Your live site not found: http://prntscr.com/ddxedg

      Please, check and send info to us again. http://prntscr.com/ddxedg
      We will check and assist you.

    • #1937
      This reply has been marked as private.
    • #2010

      Sorry for not bring to you the best solution.
      Hope to have possibility to work with you in another occasion.

      Kind Regards,
      Sophie

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