Home Forums Themes Support Bencher WordPress Theme Where do I find and implement this element?

This topic contains 56 replies, has 3 voices, and was last updated by Sophie Neveu Sophie Neveu 2 years, 4 months ago.

Viewing 17 posts - 41 through 57 (of 57 total)
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  • #3084

    Hello there,

    Sorry for late replying. We are on traditional holiday.
    Please wait! We will get back to you on February 1st and resolve the issue.

    THANK YOU SO MUCH FOR YOUR PATIENCE!

    Kind Regards,
    Sophie

    #3174

    Hi,
    I checked shortcode Services, Icon work good, you can change icon.

    #3414
    This reply has been marked as private.
    #3426

    Hello there,

    – Icon on Service box works properly: I’ve changed – http://prntscr.com/e6u1ha and this is the result – http://prntscr.com/e6u1t9

    – Customize section: there is no issue with it. Lets see: http://prntscr.com/e6u2w6
    When you select “Customize from Theme Dashboard > it shows frozen saved button http://prntscr.com/e6u3hj, but when we make changes, it turns to http://prntscr.com/e6u45u, we definitely save & publish the changes.

    Kind Regards,
    Sophie

    #3538
    This reply has been marked as private.
    #5371
    This reply has been marked as private.
    #5374
    This reply has been marked as private.
    #5377

    AND THE 3RD ERROR:

    CUSTOME HEADING IS APPEARING ON HOMEPAGE.

    This simply disappeared and no longer shows up!?!?!

    SS attached.

    #5380

    Hello!
    I need information account FTP(host name, password, username) check bug. could you send to me?
    thank’s

    #5600
    This reply has been marked as private.
    #5601

    I HAVE REQUESTED SUPPORT FOR THREE DIFFERENT PROBLEMS (READ ABOVE MESSAGES): PLEASE DO NOT FORGET TO ANSWER THEM!

    I ALSO WOULD LIKE TO KNOW HOW TO UPDATE A THEME

    Can you please tell me how to update a theme or send me to a detailed description.

    Thanks.

    Again, I’m still waiting to hear back from your support team for the issues I’m seeing.

    #5624

    Hello,
    Can you send FTP(Host name, password, username(ex:http://prntscr.com/f64sfs)), FTP you please contact support Host.

    #5645
    This reply has been marked as private.
    #5743

    Hi buddy,

    Finally we can find the cause for all, your current version is 1.1.4, but we’d released 1.5.0 version of the theme. An updating now is necessary for your site.

    You will receive an email from TF about updating and you can see something news with update here: http://prntscr.com/f794bk

    Thank you for your patience!

    #5746

    Hi Sophie,

    Yes, thank you, I did receive the email however I’m not sure how to do it.

    Can you please send me a link to direction on how to update a template? for example do I need to download the new template and replace it? Kindly let me know so that I don’t accidentally delete or replace my content.

    Thank you so much for all your hard work.

    #5990

    Hi Austemarie,

    Thank you for working with us and sorry for making you confused.
    The reason why your theme broken is that lately you have the WooCommerce updated but the theme not yet. This created an incompatibility of them.


    Updating the theme via WordPress is very similar to the install process via WordPress.
    Follow the steps below to update your theme via WordPress:

    Step 1 – Log into your WordPress Dashboard.

    Step 2 – Go to Appearance > Themes.

    Step 3 – Deactivate the Bencher Theme by simply activating a different theme. Once you activate a different theme, you can delete the Bencher theme.

    Step 4 – Delete the Bencher Theme. Do not worry, your content will not be lost!

    Step 5 – Then simply upload the new “Bencher.zip” file in the Appearance > Themes section. Click on the Install Themes tab at the top and choose to upload the zip file. You have this step explained in section: Theme Installation via WordPress.

    #5994

    In addition, please save your all customization on Theme Options > Custom CSS or style.css file of Child Theme before updating.

    Thank you for your patience!

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