Theme functions not working..

[Jolanda]

Hi,

because of the problems with the theme installation here a login for our site as we agreed on by email..

you are free to install the theme.. We prefere demo 2..

Hope to get an update soon..

Jolanda

[Sophie Neveu]

Hello there,

Thank you! I’ve received your comment already. To make sure that everyone else couldn’t see your information, please edit your comment and click here: http://prntscr.com/d1l54z

We are going to resolve the issue. Please wait a while!

Kind Regards,
Sophie

[Jolanda]

Done

[Vick Nguyen]

Hi Jolanda,

We checked your host config. here: http://prntscr.com/d1laqp max_execute_time should minimum 120, max upload file should 15MB.

How to use one click demo data: https://jwsuperthemes.com/forums/topic/how-to-use-one-click-import-demo-data

Besides, we offer free install service. Could you please send Cpanel info (set as private reply http://prntscr.com/d1lcxb)? We will config max_execute_time; max_upload_file. Then import demo data for you.

[Jolanda]

This reply has been marked as private.

[Jolanda]

When do you think, can you install everything because we really want to change the theme..

Jolanda

[Vick Nguyen]

Hi Jolanda,

Please, send Cpanel info (full access your host) to me. I will config and import for you.

[Jolanda]

This reply has been marked as private.

[Vick Nguyen]

Hi,

It isn’t CPanel info (full access host). Cpanel or control panel – where you create database and FTP info.

[Jolanda]

This reply has been marked as private.

[Jolanda]

This reply has been marked as private.

[Vick Nguyen]

Hi,

It’s exactly. But wrong login. http://prntscr.com/d1xz30 . Please, check and send again.

[Jolanda]

This reply has been marked as private.

[Jolanda]

This reply has been marked as private.

[JWSThemes]

Hi,

Cpanel login works. I will config and let you know when done. Please, gibe us within 24 hours.

[JWSThemes]

This reply has been marked as private.

[Jolanda]

oh not what did you do exactly now our whole shop is gone? where are all our products.. replay as soon as possible.. now our whole shop is offline…

[Jolanda]

we put a backup of the old site back, because else we miss costumers…

[Jolanda]

To bad i did not hear annything.. i’m now working in wp admin and am installing the theme.. I only can not find the content.xml for setting up the homepage.. Can you let me now where to find it?

[Vick Nguyen]

Hi,

Sorry for delay reply. Our working hours (GMT+6) Monday – Friday: 7:30 AM – 5:00 PM.
How to sample content: https://www.youtube.com/playlist?list=PLBuSeip6M6GkVtj4PiAOlLaL3nsekT3bh

Please, let us know if you need to restore full demo data to a folder. We will assist you. You should contact support host and increase these values before import content:
max_execution_time 120
memory_limit 128M
post_max_size 32M
upload_max_filesize 32M

[Jolanda]

Hi,

i have been working on the theme the whole weekeinde but nothing is working white.. if i’m adding the logo its does not show, if i change the footer it does not change.. it really a mess.. can you please look at is? I made you a user login:

http://kekstyle.nl/test/wp-admin/

Name: Passion
Login: Followyourbliss1

[Sophie Neveu]

Hello there,

I see something in your homepage like this:

– You set your logo as passion logo, I’ve changed it (you can see attached image);

– You set your footer as footer layout 03, I’ve change it into Global (see attached image)

If something still not work, please contact us again! We are happy to assist you all the time.

Kind Regards,
Sophie

Attachments:

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[Jolanda]

Oke, but in the theme installation it say’s you have to make these changes in the theme option page..

Sorry but really a lot is not working..

1. The shop pages are not loading
2. how do i change the page layout of the shop, because i would like to have a left sigpbar.. (if i change this in theme options nothing happens)
3. how do i change the colors of the template (if i change this in theme options nothing happens)
4. i what the footer to be the same on every page not just on the homepage
5. The homepage is not loading
6. The pictures of the product ore not loading on the homepage
7. how do i setup the cart..

[Jolanda]

More things that are not working:

8. i changed the currency in to euro but it still shows the dollar sign
9. i changed the falco in theme options = logo.. this also does not change..

[JWSThemes]

Hi,

Please, follow our document: http://docs.jwsuperthemes.com/passion/
Similar Video tutorail: https://www.youtube.com/channel/UCC6BVgdqs5XqxFVtf6biB0A/videos

First, please Enable Less Design option before changing Theme Option panel .

Logo change: you can check meta-box of page.http://prntscr.com/d53j4p

8. i changed the currency in to euro but it still shows the dollar sign .
+
You should add Euro currency. Here: http://prnt.sc/d53fz1 still choose USD. But Welcome currency: should USD http://prntscr.com/d53gfr aslo should choose Rate auto update daily, etc : http://prntscr.com/d53gq2

Step by step view document and videos.

[Jolanda]

And what about my other questions? In de messesage above? Question 1 til 7?

And i did reed the complete instructions but iT is just not working.. now the whole site is a blanco page…

Kan jou please login and set these things whrite?

[Sophie Neveu]

Hello there,

Sorry but I am not able to login Admin.
Please check it and tell me then, I’ll give you instructions of the rest questions.

Thanks for waiting!

Kind Regards,
Sophie

[Jolanda]

But why can’t you login? i send you the login.. Now nothing is working any more? ik get a white page, see attagement.. I can not work like this..

Attachments:

You must be logged in to view attached files.

[JWSThemes]

Please, check your host. enable debug for check . it’s a blank page http://prntscr.com/d5fuj5

[Jolanda]

finally the theme is working.. there did not was enough space so that was the problem. One last question. I would like to have in pinterest fee on my home page.. Is this possible?

[JWSThemes]

Hi,

Yes, it’s possible. Thank you for using our theme. Have a good day.

[Jolanda]

yes but how do i do it?

[JWSThemes]

Hi,

You can add icon into widget .Our support covers getting setup, trouble using any features, and any bug fixes that may arise. Unfortunately we cannot provide support for customizations or 3rd party plugins. If you need help with customizations of your theme then you should enlist the help of a developer.

[Jolanda]

Hi, the theme installation is working but i still get a white page.. I asked by host but he say’s there is an error in the template:

PHP Fatal error: Call to undefined function get_field() in /home/kekstyle/public_html/test/wp-content/themes/passion/framework/presets.php on line 23
PHP Fatal error: Call to undefined function yith_wcwl_count_products() in /home/kekstyle/public_html/test/wp-content/themes/passion/framework/widgets/mini-cart.php on line 75

Also if i change the colour with theme options it does not change.. Even if i put less design on..

I’m really not satisfied with the theme al lot is not working correct..

[JWSThemes]

Hi,

We checked your site. It’s missing config. Please, let me know if you need to help more.

Could you please give me screenshot and related link about your error?

[Jolanda]

HI,

Can you please respond. Im working on the theme now for weeks and it is still not working.. i not very happy, also with the support i am not happy. if you can not help can you than refund my money? I do not what to pay for a theme that is not working correct..

Respond asp…

[Sophie Neveu]

Hello there,

Sorry but can you see our response above: http://prntscr.com/dapper
We’d imported demo data for you and your site worked properly.

Thanks!

[Jolanda]

I’m sorry i did not understand that you also solved the problem. A mother question.. the menu is not completely showing. How do i change this? see attagement

An can i also change the colour of the background of the menu?

Attachments:

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[Sophie Neveu]

Sorry for being silent many days. We are going to resolve the issue and answer your question. Please wait a while and we will get back to you.

Thank you so much for being patient with us,
Sophie

[Sophie Neveu]

Hello there,

I’ve checked your site and see the menu is completely showing. About the color of the background of the menu, you can put a line of css in Theme Options > Custom CSS.

Thank you for your all hard work with us!
sophie

[Author]

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