Home Forums Themes Support Preschool WordPress Theme Teacher Issues

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    • #9852

      Hi,

      I have encountered several issues with the Teachers section.

      ISSUE 1:
      The Teacher>Template “Excerpt More” hyperlink doesn’t exist.
      Back end: http://prntscr.com/gxtyu0
      Front end: http://prntscr.com/gxtzgr

      ISSUE 2:
      There doesn’t appear to be any widget support for Teachers. I would like a simple list of teachers in the sidebar.

      Chloe Chant

      ISSUE 3:
      The /teachers/ page shows a teacher name in the Title Bar. Where can I change this so it shows “Teacher”?
      http://www.mystory.nsw.edu.au/teacher/
      http://prntscr.com/gxuhca

      ISSUE 4:
      The breadcrumb for teachers shows “teacher item”, which isn’t nice for describing people. How can I change this to “teacher”?
      (see screenshot for issue 3)

      Thank you.
      Rick

    • #9892

      Please advise if you are looking into this issue? My other ticket is also requiring a response. Thank you.

      Rick

    • #9965

      It has been 3 days and no reply.

    • #9993

      4 days is too long. If you were looking into it already, you should have let me know.

      I have no choice but to contact Envato to lodge a formal complaint.

      Refund my theme purchase immediately.

    • #9995

      sorry for the delay
      I fixed for you . Please check your site agian

    • #10011

      Issues 3 and 4 are fixed (thank you), but issues 1 and 2 are not fixed.

      I have gone to a lot of effort to make my tickets clear for you to understand with pictures and formatted lists, but you have ignored half of the issues in this ticket and you have a history of being late. Fix ALL of the issues TODAY!

      Do you think 4 days to respond is ok? If I experience one more late support ticket I will insist on the full refund. This has occurred too many times now and I have run out of patience. If you need more support staff, raise the price or don’t make so many mistakes in your theme – until then, you need to keep your promise of support within 24 hours. I have clients that expect quick support from me and I deliver every time. You exhibit a different attitude toward your customers.

    • #10033

      I fixed the number 1 bug for you. The second problem involves customizing for you the default theme does not support widgets for teachers

    • #10039

      Thank you for your prompt attention. I’ll accept your missing apology.

      ISSUE #4
      I notice the Teachers VC element (on our homepage) also has no hyperlink on the “Read more” text http://prntscr.com/h03a3a

      Regarding Issue #2: I agree a teacher widget was not part of the theme, but this seems more of an accidental omission rather than intentionally left out. You have included widgets for everything else, so why not teachers too? Teachers are a fundamental part of the theme.

      Rick

    • #10040

      Disregard Issue #5. It appears to be working after adding text to the excerpt ‘read more’ text field.

    • #10127

      ISSUE #4
      http://prntscr.com/h1av15
      I can click on the link. Please check again
      Issue #2.
      This will create a list of teachers in the sidebar

    • #10137

      Thank you. My last reply said to disregard that issue, but seems I got the issue number wrong (wrote 5, instead of 4). This is good now, thank you.

      I am confused by your comment regarding Issue #2…

      This will create a list of teachers in the sidebar

      What will create a list of teachers in the sidebar?

      Regards,
      Rick

    • #10149

      Issue 1 (“Read more” link) is not working on the homepage. The homepage Teacher template uses ‘Teacher Grid – Content Center’. Also needs to be fixed.

      http://prntscr.com/h1ma3q

    • #10193

      I warned you about not replying to my ticket in time. Too bad you didn’t take me seriously.

    • #10194

      Hi Billarga,

      Sorry for delay!
      We will resolved it for you soon!
      Please give me some time.

      Thanks for your patience!

    • #10199

      Hi again,

      We fixed the issue number 1 and the teacher list for you.
      Please check it again.
      If something wrong, please get back to us.

    • #10211

      Thank you. Looks good.

      You have fixed many bugs and also provided some custom changes, which I greatly appreciate. The many late responses are unacceptable though. I hope you do everything you can to improve this.

      One last question, can you assure me that all changes made will not be lost in future theme updates? I see some custom CSS was added, which is safe, but what about the modified and new php files? The last change to my child theme files was 12 Oct for the header.php. What about the new teacher widget? Was that change made in the parent theme? If so, have you made the exact same changes to your theme’s source code?

      Regards,
      Rick

    • #10220

      Hi Rick,

      Firstly, with this question. We inform that we will update the next version in the next time and these issues will be resolved all in that version. You will receive an email inform when we update theme successfully.

      Secondly, Thanks for your forgiveness! We will be more careful about the customer care problem, special about the time problem. I noticed that we solved all your issue given, and we only have trouble with time.
      So, we hope you can change your rating for us. This will create motivation for us to try to improve the client support quality in the future.

      Thanks for your generosity!

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