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This topic has 13 replies, 2 voices, and was last updated 5 years, 2 months ago by JWSThemes.

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- 06/25/2018 at 6:36 PM #16915
  
  myspeex
  
  Hello,
  
  currently we have problems with the responsive menu. With a Samsung Galaxy S4 (only in the Standard Browser, on Chrome it works), the menu is permanently displayed when the page is called up and can not be closed. Is there already a solution for this?
  
  LG Stephan
- 06/26/2018 at 8:07 AM #16923
  
  JWSThemes
  
  Hi LG Stephan,
  
  Thanks for reaching us!
  Could you please send us Admin login detail?
  We will check and fix this issue for you.
  Thanks!
- 06/26/2018 at 12:15 PM #16946
  
  myspeex
  
  This reply has been marked as private.
- 06/27/2018 at 7:47 AM #16983
  
  JWSThemes
  
  Hi again,
  
  We checked it for you.
  But we can see it works well now.
  You can click on hamburger menu to close the menu on the mobile.
  Thanks!
- 06/30/2018 at 9:12 PM #17053
  
  myspeex
  
  Hello,
  
  can you please fix that the menu is always closed at the beginning and not open?
  
  Best regards,
  Stephan
- 07/03/2018 at 9:19 AM #17153
  
  JWSThemes
  
  Hi again,
  
  What do you meant?
  Could you please let us know more detail?
  Thanks!
- 07/03/2018 at 6:24 PM #17184
  
  myspeex
  
  Hello,
  
  when you come to the website with the Samsung Galaxy, the menu should not be open. It makes no sense if the menu is opened in advance and must be closed via the Hamburger menu.
  
  Best regards,
  
  Stephan
- 07/11/2018 at 4:26 PM #17443
  
  myspeex
  
  Hello,
  
  is there any new information? We would like to have a solution this week!
  
  Best regards,
  
  Stephan
- 07/12/2018 at 7:56 AM #17456
  
  JWSThemes
  
  Hi again,
  
  Sorry for the delay!
  We checked this but we can’t see this issue.
  So Could you please send us a video for this?
  Thanks!
- 07/13/2018 at 7:44 PM #17487
  
  myspeex
  
  Hello, the customer informed us that as soon as he enters the website the menu will be opened. However, this only occurs with a Samsung Galaxy S4.
  
  Best regards,
  
  Stephan
- 07/14/2018 at 9:12 AM #17500
  
  JWSThemes
  
  Hi myspeex,
  
  We fixed this for you.
  Could you please thanks to customer test help us.
  Thanks!
- 07/19/2018 at 6:51 PM #17603
  
  myspeex
  
  Hello, Now the menu is no longer loaded when the page is opened, but it can not be opened at all anymore.
  
  Best regards
  
  Stephand
- 09/26/2018 at 4:06 PM #18303
  
  myspeex
  
  Hello,
  
  we still get no answer? Can you please check the issue?
  
  Its important to fix the issue this Week!
  
  Best regards
  
  Stephan
- 09/26/2018 at 4:50 PM #18304
  
  JWSThemes
  
  Hi myspeex,
  
  Could you please send us some screenshot for this?
  We checked and don’t see this issue as you said.
  Thanks!
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