Home Forums Themes Support Bencher WordPress Theme Product title w/background

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    • #1625

      Hi,
      I am looking at hiding the product title with the background image. But when I do so the breadcrumbs and some part of the title go behind the navigation bar.

      Could you please help?

      Attached screenshot for your reference.

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    • #1627

      Additionally, my products don’t have a price and hence the “Read More” button comes up. However if you notice the button width and styling is not similar to that of “Add to Cart”. Can you please help fix this?

      Attached screenshot for your reference.

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    • #1629

      hi,

      please follow the image below.
      http://prntscr.com/d9ux35

      • #1630

        Hi,
        Thanks for this, but as mentioned earlier when I do this the breadcrumbs go up and behind the navigation bar. Can you please help me fix that?

    • #1631
      • #1632

        Hi,
        Everything is ON!

        Please understand what I am saying. The breadcrumbs and product title and everything has gone up and behind the navigation bar. It needs to be pulled down.

    • #1633

      Hi there,

      Could you please give me your Admin Login info? I’ll go to your Admin and check the issue.

      Thanks for being patient!

      Kind Regards,
      Sophie

      • #1634
        This reply has been marked as private.
    • #1639

      Hi,
      Awaiting response.

    • #1684
      This reply has been marked as private.
    • #1745

      Hello there,

      Sorry for not replying earlier and please accept my apology!
      I can’t access to your Admin account. Could you please check it and send me again?

      Sorry again and thank you for being patient with us!

      Kind Regards,
      Sophie

    • #1748
      This reply has been marked as private.
    • #1771

      Hi,
      Awaiting your response.

    • #1780

      Hello there,

      Very sorry to make you wait such a lo-o-ong time =.=
      We’ve fix the issue of the title bar. And about Product button issue, please do as following: http://prntscr.com/dbgtfb
      If something makes you considered, please send us FTP info. We will do it for you.

      Sorry again and thank you so much for your patience!

      Kind Regards,
      Sophie

    • #1786

      Hi Sophie,
      Thank you for your email. I tried making the change however it’s not being reflected. Can you make the necessary changes in the file and let me know.

      I have installed a plugin through which you can make changes in any folder of the theme. I will look forward for your prompt response.

    • #1787

      Hello there,

      Sorry cause my previous response is not useful at all.
      Please wait a while! We’ll get back to you soon.
      If you give us FTP account, it would be better!

      Thank you so much,
      Sophie

    • #1794

      Hi Sophie,
      I cannot provide the ftp. I will appreciate if you can do it from the wp admin. Additionally if you can provide the code I will update it.

    • #1811

      Hello again,

      If you could not send us FTP, it’s ok. But could you please send us a screenshot of what you want it to be again?

      Thank you!
      Sophie

    • #1822
      This reply has been marked as private.
    • #1838
      This reply has been marked as private.
    • #1841

      Hi,
      2. The text which is getting cut on the widget. http://prntscr.com/dd0k5v
      1. The read more button css. you can send me the FTP login, username, password, we will direct repairt

    • #1853

      Hi linh241088,
      I cannot send you ftp access. I have given you full access to the theme files. You can use them from the editor. Request your prompt support.

      Also the testimonial slider on homepage is not working properly.

    • #1854

      I also removed the margin-top line from the file but the text is still now showing properly.

    • #1855
      This reply has been marked as private.
    • #1857

      Awaiting for your response.

    • #1888

      Hi,
      1. The read more button css.
      http://prntscr.com/ddgaa9
      http://prntscr.com/ddganl
      2.we have fixed testimonial, please add image in the testimonial post

    • #1890

      Hello Huzanf,

      About the issue of the testimonial, please upload image for each quotation.

      We support you in installing the theme, fixing bugs, giving you instruction. Sorry but we couldn’t help you in customizing.

      Thank you for understanding!

      Kind Regards,
      Sophie

    • #1896

      Hi,
      Thanks for this. The changes I had made in the styles.css file are all overwritten. Also when I try to make changes in the file again and save they all get overwritten to the default. Why? I need to make changes and want them to stay.

      Also I would like to remove the compare button icon and mention “COMPARE”. Please help.

      Attachments:
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    • #1900

      Hi,
      if you fixed style.css please off less desige in Theme Option.
      off COMPARE:http://prntscr.com/ddiflq

    • #1901

      Hi,
      You’ve sent me the screenshot of the wrong theme.

    • #1909
      This reply has been marked as private.
    • #1922

      Hi, Awaiting response!

      Also on the category page for products currently the image changes when my mouse goes over. I would like to remove that feature. Please support

    • #1928

      Hi,
      you can do one of two images below.
      http://prntscr.com/ddx9j1
      http://prntscr.com/ddxahf

    • #1932

      Hi,
      I certainly CANNOT remove the images from my gallery cause I want the images to show on the product detail page. I tried the second option but it did not work. Pleas help.

    • #1956

      Hi,
      I await for your response on the header on the mobile. Please help!

    • #1961

      Hello there,

      The support team need your FTP account for fixing the issue. This will take few time to bring you the best solution. We ensure any information of clients. Just need to set your reply as private reply and no one else could see your post.

      Sorry for bothering you again!
      Sophie

    • #1970
      This reply has been marked as private.
    • #1973

      Hello there,
      Sorry but I would like to point out for you that the reason why we need your FTP is just because something has changed since you customized your site. 

      In our files, our demo site works correctly. So we have to check on yours to config something to make them work with all customization.

      We should have told you this before. We just hold responsible for installing the theme, fixing bugs and only some easy customization. 

      And we shall not ask you FTP anymore if you can’t. This is the last time I write about it. Anyway, we’ll try to resolve issues for you with another methods.

      Thank you for understanding!
      Kind Regards,
      Sophie

    • #1980

      Hi Sophie,
      The only change now left is removing the header image which shows up on mobile phones. I have made all the other changes.

      The header image change is just a css change and which can be done with the wp backend too. All other changes – compare and everything else is done. Request if like earlier you can tell me the change over forum.

      Look forward to your support.

    • #2008

      Hi, you can do image below.
      http://prntscr.com/dfhcfa

    • #2012
      This reply has been marked as private.
    • #2051

      Hi,
      I’m awaiting for your response.

    • #2062

      Hi,
      you can do images below
      1,http://prntscr.com/dfycmu
      2,http://prntscr.com/dfyef3
      3,http://prntscr.com/dfyflz
      =>http://prntscr.com/dfyg4u

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