Home › Forums › Themes Support › Cayto WordPress Theme › Product Photos Upside-Down/Sideways
- This topic has 10 replies, 3 voices, and was last updated 7 years, 1 month ago by Sophie Neveu.
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AuthorPosts
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01/24/2017 at 11:02 PM #3030
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01/29/2017 at 9:00 PM #3092
Hello there,
Thank you for contacting us!
Sorry for the issue and our late replying. We are on traditional holiday.
We will get back to you on February 1st and resolve the issue.THANK YOU SO MUCH FOR YOUR PATIENCE!
Kind Regards,
Sophie -
01/31/2017 at 11:36 AM #3159
Hi,
Product images have many sizes. You should upload same size image.
Some solutions:
– How to Regenerate Thumbnails or New Image Sizes in WordPress https://www.youtube.com/watch?v=YMph9WGUtaQ
– Add caculate height product: aqua\assest\js\main.js : http://prntscr.com/e2iumn
var maxHeight = 0;
jQuery(“.tb-products-list .tb-product-items .tb-product-item”).each(function(){
if (jQuery(this).height() > maxHeight) { maxHeight = jQuery(this).height(); }
});
jQuery(“.tb-products-list .tb-product-items .tb-product-item”).height(maxHeight); -
02/07/2017 at 11:52 PM #3349
Can you please address the image rotations? The product images are being rotated in random directions, but the actual photo on the Product page shows up fine. See attached image above.
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02/08/2017 at 10:41 AM #3364
Hi there,
Your image products are displaying properly now, right? http://prntscr.com/e5x0sk
Kind Regards,
Sophie -
02/08/2017 at 11:22 PM #3381
On desktop it shows up fine, but on mobile I’m still seeing those items flipped upside down (even on the Products page) unless I do the Product Zoom feature (which shows the right orientation). I’m using iPhone 7 Plus on Safari as my device.
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02/09/2017 at 8:52 AM #3393
Please try clearing cache!
We test on many devices and they show up fine all.Thanks!
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02/11/2017 at 12:08 AM #3442
I don’t think it’s a cache problem cause we clear the cache when we reupload images. The issue is in the code where they’re pulling from thumbnails that are too small. See attached.
Images are being uploaded at least 1000×1000 but the preview images found here are blurry:
http://seacoastsoul.com/product-category/clothing/Using Chrome on PC.
Attachments:
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02/11/2017 at 12:12 AM #3444
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02/11/2017 at 1:19 AM #3446
We figured out the issue, thanks for your help.
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02/11/2017 at 8:22 AM #3456
Thumbs up (y) Get back to us if you need our assistance again!
Thank you!
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