Home Forums Themes Support Cayto WordPress Theme Product Photos Upside-Down/Sideways

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    • #3030

      For some reason, some products are randomly rotating sideways and upside-down, especially on mobile view. Holding up two different tablet/mobile devices, some of the times they are not the same orientation.

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    • #3092

      Hello there,

      Thank you for contacting us!

      Sorry for the issue and our late replying. We are on traditional holiday.
      We will get back to you on February 1st and resolve the issue.

      THANK YOU SO MUCH FOR YOUR PATIENCE!

      Kind Regards,
      Sophie

    • #3159

      Hi,

      Product images have many sizes. You should upload same size image.

      Some solutions:
      – How to Regenerate Thumbnails or New Image Sizes in WordPress https://www.youtube.com/watch?v=YMph9WGUtaQ
      – Add caculate height product: aqua\assest\js\main.js : http://prntscr.com/e2iumn
      var maxHeight = 0;
      jQuery(“.tb-products-list .tb-product-items .tb-product-item”).each(function(){
      if (jQuery(this).height() > maxHeight) { maxHeight = jQuery(this).height(); }
      });
      jQuery(“.tb-products-list .tb-product-items .tb-product-item”).height(maxHeight);

    • #3349

      Can you please address the image rotations? The product images are being rotated in random directions, but the actual photo on the Product page shows up fine. See attached image above.

    • #3364

      Hi there,

      Your image products are displaying properly now, right? http://prntscr.com/e5x0sk

      Kind Regards,
      Sophie

    • #3381

      On desktop it shows up fine, but on mobile I’m still seeing those items flipped upside down (even on the Products page) unless I do the Product Zoom feature (which shows the right orientation). I’m using iPhone 7 Plus on Safari as my device.

    • #3393

      Please try clearing cache!
      We test on many devices and they show up fine all.

      Thanks!

    • #3442

      I don’t think it’s a cache problem cause we clear the cache when we reupload images. The issue is in the code where they’re pulling from thumbnails that are too small. See attached.

      Images are being uploaded at least 1000×1000 but the preview images found here are blurry:
      http://seacoastsoul.com/product-category/clothing/

      Using Chrome on PC.

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    • #3444

      Also find attached that products are being rotated. We have not messed with native code.

      Image 1: mobile view of upside-down product
      Image 2: mobile view of zoomed-in product
      Image 3: desktop view of correct orientation

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    • #3446

      We figured out the issue, thanks for your help.

    • #3456

      Thumbs up (y) Get back to us if you need our assistance again!

      Thank you!

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