Preview/Activating error

[ken4mi]

please i just bought this theme, after installation through upload via filezilla, i get this error code once i try to preview or activate this theme “This page isn’t working
kennymedicals.com is currently unable to handle this request.
HTTP ERROR 500”.
please what should i do? i have delete and reinstall it so many times and still get the same error code.
And other installed themes work correctly.
Thanks

Mr Ken

[JWSThemes]

Hi,

Could you please send Medicare WordPress link exactly? Did you buy this theme?
https://themeforest.net/item/medicare-medical-and-health-responsive-wordpress-theme/14375961

Our team will check and assist you.

[JWSThemes]

Hi Mr Ken,

It seems to be that your site have some trouble.
We tried activate the default theme, and we can see this error.
Firstly, please resolve it!
http://prntscr.com/jpb5g2

[ken4mi]

Hi,
please the site issue have been resolved and other themes are now working very fine expect medicare. if i preview or active it, it will show this error message: Parse error: syntax error, unexpected ‘jws_theme_NectarLove’ (T_STRING) in /home/kennyme1/public_html/wp-content/themes/medicare/framework/templates/post-favorite.php on line 1.
Please i need your help.

Thanks
Mr Ken

[JWSThemes]

Hi Mr Ken,

Could you please send us FTP info (FTP server + FTP Username + FTP Password)?
We will check and resolve it for you.
Thanks!

[ken4mi]

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[ken4mi]

This reply has been marked as private.

[JWSThemes]

Hi again,

Please check your info!
We can’t connect to your folder.
Thanks!

[ken4mi]

This reply has been marked as private.

[JWSThemes]

Hi again,

We installed the new theme for you.
However, to import smoothly, please contact your host and ask them to increase these value for you.
http://prntscr.com/jqk97y
And then please back here!
We will import the demo data for you.

[ken4mi]

Hello,
thanks for your message. please the themes i bought is not yet installed, the theme i bought is medicare, and is not available in my installed themes.

meanwhile, i will follow up up the increase inthe values you pointed out.

thanks

mr Ken

[JWSThemes]

Hi ken4mi,

You can use MediPress theme.
http://medipress.jwsuperthemes.com/
We will still support you with this template.
And please let us know if you have increased these value that we mentioned above!
We will import the MediPress theme for you.
Looking forward to hearing from you!

[ken4mi]

hello,
please why can’t i have medicare i paid for, i love that theme and that’s why i bought it, i prefer the template than this medipress.

please help me and give me what i paid for.

Moreover, the increase to those values have been done.

Thanks
Mr Ken

[JWSThemes]

​Hi Mr Ken,

The mediPress is a new theme that we have just development not long ago.
So, this template has a lot of function better than Medicare.
We also need your permission to install the new theme.
And you said that you want another theme before that.
http://prntscr.com/jr1n3p
So, please confirm for us once again what is the theme you want to use.
Moreover, It seems to your host has some trouble.
Because we see this message.
http://prntscr.com/jr1ims
https://docs.presscustomizr.com/article/326-how-to-fix-a-curl-error-28-connection-timed-out-in-wordpress
So, please contact your host and ask them to resolve this for you!

[ken4mi]

Hello,

i now choose to use Medipress, since it is a newer themes, but i want to change my host, so i will let you know once the whole process is completed. cos am having alot of issues with my current host and their PHP version is low.

Thanks

Mr Ken

[JWSThemes]

Hi ken4mi,

Okay!
So please let us know when you have resolved the problem above!
We will install and import the demo data for you.

[ken4mi]

hello,

I want to know Medipress theme is woocommerce compatible.
Thanks .

Mr Ken

[JWSThemes]

Hi Mr Ken,

Yes, the MediPress theme is compatible with Woocommerce.
If you have any question, please back here with us!
Thanks!

[ken4mi]

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[JWSThemes]

Hi again,

Could you please send us Admin login detail?
We will assist you to do this.
We can’t login with old info anymore.

[ken4mi]

This reply has been marked as private.

[JWSThemes]

Hi again,

We imported the demo data for you.
Please check your site!
If something wrong, please back here with us!
Thanks!

[ken4mi]

Hi,
please can you help me to reinstate demo content for only Header V2 back. am very much ok with every other content about my site.
Thanks

[JWSThemes]

Hi ken4mi,

Please send us Admin loin detail!
We can’t login to your site with old info.
Thanks!

[ken4mi]

This reply has been marked as private.

[JWSThemes]

Hi again,

We can’t login with this info.
Please check again!
Thanks!

[ken4mi]

This reply has been marked as private.

[JWSThemes]

Hi again,

Sorry! But we still can’t login with this info.
Could you please double check?
http://prntscr.com/k2c9ck
Thanks!

[ken4mi]

This reply has been marked as private.

[JWSThemes]

Hi Ken4mi,

We have added some widgets at header top for you.
And you can use Header V2 now.
If you have any trouble, please back here with us!
Thanks!

[ken4mi]

Thanks
please i need social icons on the Header Top sidebar, just the way it appears on the demo content.
Secondly, please help put back the phone icon on the Header v2 widget.

Thanks

[JWSThemes]

Hi again,

We did it for you.
Please check back!
Thanks!

[ken4mi]

Thanks i have confirmed it.

I noticed that some of pages don’t show the favicon on the browser, page like; Shop page.
please can that be corrected?

Thanks

Mr Ken

[JWSThemes]

Hi ken4mi,

It seems to the Call&Book Mobile Bar plugin isn’t compatible with our theme.
So we deactivated this plugin. And you can change the favicon now.

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