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    • #2904

      Hi,
      The last question.
      I can not update the plugin “Advanced Custom Fields PRO”.
      Thanks in advance.
      Bye
      Claudio

    • #2936
      This reply has been marked as private.
    • #3675
      This reply has been marked as private.
    • #3700

      Hi there,

      Thank you so much for using our theme.

      How to update latest plugin:

      Kind Regards,

    • #4060
      This reply has been marked as private.
    • #4064

      Hi Ilona,

      I’m sorry for the issue, could you please give us your Admin Login info?
      Please set your next reply as private reply.

      Thank you,

    • #4093
      This reply has been marked as private.
    • #4102

      Hi Ilona Jut,

      I did it for you already: http://prntscr.com/ei38um, http://prntscr.com/ei39pd

      If you have any other questions, please feel free to open a new topic.

      Thank you again for using our theme.

      Kind Regards,
      Sophie

    • #4112
      This reply has been marked as private.
    • #4113
      This reply has been marked as private.
    • #4128
      This reply has been marked as private.
    • #4240

      Hi there,

      I can’t read your latest comment on mine from march 10.
      Herewith I send you a screenshot of what goes wrong.
      The client bought a template with JWSthemes, including the VC.
      Now it looks she has to purchase it? How is that possible?
      We already bought it within the template, can you make sure the settings are correct so we can still use the website?

      See attachment.

      Best regards,

      Attachments:
      You must be logged in to view attached files.
    • #4242

      Nope nope! You don’t need to purchase VC, it is included with the theme. Just please install, activate and update if there’s new version.

      Kind Regards,

    • #4243

      But that’s the problem, it doesn’t seem to work.
      I already let an WordPress specialist look into it and he can’t fix it.
      I already did the step-by-step guideline but when I go to a specific page you’ll see directly what the problem is.

    • #4244

      ~.~ sorry for that!

      Please try to update your WordPress Version: http://prntscr.com/ek6i1w and see the result.
      And please get back to us if there’s nothing different.

      Thank you!

    • #4632

      Hi,
      Must I use the same method for the plugin Advanced Custom Fields PRO?
      For the previous update, I had big problems because until I updated the plugin, the comments did not work.
      Now I have the same big problem: the comments do not work!
      I think your theme is not very reliable, it is not updated to the new WP versions and, ultimately, your support is not efficient.
      In other words, I do not buy more your own theme.
      I wait your support, if you can.
      Best regards
      Claudio

    • #4644
      This reply has been marked as private.
    • #4646

      This is the old version (5.5.5) of the plugin, the same that I have already installed.
      It is now required plugin version 5.5.10.
      It possible to have this update?
      Do you know another way to solve the problem? Actually the comments do not work and our users can not comment on posts.
      Thanks
      Claudio

    • #4649
      This reply has been marked as private.
    • #4695

      I’m waiting, the blog does not work and the customer is angry.
      Thanks
      Claudio

    • #4715
      This reply has been marked as private.
    • #5324
      This reply has been marked as private.
    • #5334

      Hi Ilona,

      I’m afraid that you won’t see my private tickets because there are four different participants.

      Have you updated the theme to the latest version yet? Hope the update will resolve all.

      In the meanwhile, we will test VC on the default theme.

      Best Regards,
      Sophie

    • #5347

      Hi Ilona,

      Please give us your FTP info details.

      Thank you for your patience!

      Best Regards,
      Sophie

      • #5356
        This reply has been marked as private.
    • #5365

      Hi Ilona,

      The FTP info you provided above not working at all. Your site is almost broken. We have not ever seen this case before just due to plugin updating. However, we are still checking your site.

      Best Regards,
      Sophie

    • #5386
      This reply has been marked as private.
    • #5387

      Please pay an extra to continue using the support service.
      This issue is really not related to the theme. However, we can assist you, but please give us your FTP info.

      Best Regards,
      Sophie

      • #5391
        This reply has been marked as private.
    • #5426

      Hello,

      http://prntscr.com/f3504o
      I can’t upload theme or install new plugin in your site.
      I think issues from your host, Please contact host support.

      Thanks

    • #5522
      This reply has been marked as private.
    • #5543

      Hi Sumit,

      Sorry for the delay and thank you for your patience.

      Your post seems like a problem of the incompatibility between the theme and the newest version of WooCommerce. An updating is great to solve all.

      Please try with the latest version: http://prntscr.com/f5dwt8

      If then something wrong happens, please get back to us, we will assist you.


      Best Regards,
      Sophie

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