Home › Forums › Themes Support › Passion WordPress Theme › Plugin update
- This topic has 31 replies, 6 voices, and was last updated 6 years, 10 months ago by Sophie Neveu.
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AuthorPosts
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01/21/2017 at 6:35 PM #2904
Hi,
The last question.
I can not update the plugin “Advanced Custom Fields PRO”.
Thanks in advance.
Bye
Claudio -
01/23/2017 at 5:19 PM #2936This reply has been marked as private.
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02/20/2017 at 3:36 PM #3675This reply has been marked as private.
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02/21/2017 at 9:13 AM #3700
Hi there,
Thank you so much for using our theme.
How to update latest plugin:
Kind Regards,
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03/08/2017 at 8:34 PM #4060This reply has been marked as private.
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03/09/2017 at 7:56 AM #4064
Hi Ilona,
I’m sorry for the issue, could you please give us your Admin Login info?
Please set your next reply as private reply.Thank you,
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03/09/2017 at 9:49 PM #4093This reply has been marked as private.
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03/10/2017 at 8:49 AM #4102
Hi Ilona Jut,
I did it for you already: http://prntscr.com/ei38um, http://prntscr.com/ei39pd
If you have any other questions, please feel free to open a new topic.
Thank you again for using our theme.
Kind Regards,
Sophie -
03/10/2017 at 2:45 PM #4112This reply has been marked as private.
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03/10/2017 at 2:47 PM #4113This reply has been marked as private.
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03/10/2017 at 4:52 PM #4128This reply has been marked as private.
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03/15/2017 at 3:52 PM #4240
Hi there,
I can’t read your latest comment on mine from march 10.
Herewith I send you a screenshot of what goes wrong.
The client bought a template with JWSthemes, including the VC.
Now it looks she has to purchase it? How is that possible?
We already bought it within the template, can you make sure the settings are correct so we can still use the website?See attachment.
Best regards,
Attachments:
You must be logged in to view attached files. -
03/15/2017 at 4:30 PM #4242
Nope nope! You don’t need to purchase VC, it is included with the theme. Just please install, activate and update if there’s new version.
Kind Regards,
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03/15/2017 at 4:33 PM #4243
But that’s the problem, it doesn’t seem to work.
I already let an WordPress specialist look into it and he can’t fix it.
I already did the step-by-step guideline but when I go to a specific page you’ll see directly what the problem is. -
03/15/2017 at 4:50 PM #4244
~.~ sorry for that!
Please try to update your WordPress Version: http://prntscr.com/ek6i1w and see the result.
And please get back to us if there’s nothing different.Thank you!
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03/26/2017 at 3:49 AM #4632
Hi,
Must I use the same method for the plugin Advanced Custom Fields PRO?
For the previous update, I had big problems because until I updated the plugin, the comments did not work.
Now I have the same big problem: the comments do not work!
I think your theme is not very reliable, it is not updated to the new WP versions and, ultimately, your support is not efficient.
In other words, I do not buy more your own theme.
I wait your support, if you can.
Best regards
Claudio -
03/27/2017 at 10:30 AM #4644This reply has been marked as private.
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03/27/2017 at 2:22 PM #4646
This is the old version (5.5.5) of the plugin, the same that I have already installed.
It is now required plugin version 5.5.10.
It possible to have this update?
Do you know another way to solve the problem? Actually the comments do not work and our users can not comment on posts.
Thanks
Claudio -
03/27/2017 at 4:31 PM #4649This reply has been marked as private.
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03/29/2017 at 2:30 PM #4695
I’m waiting, the blog does not work and the customer is angry.
Thanks
Claudio -
03/30/2017 at 7:40 AM #4715This reply has been marked as private.
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04/25/2017 at 4:53 PM #5324This reply has been marked as private.
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04/26/2017 at 8:21 AM #5334
Hi Ilona,
I’m afraid that you won’t see my private tickets because there are four different participants.
Have you updated the theme to the latest version yet? Hope the update will resolve all.
In the meanwhile, we will test VC on the default theme.
Best Regards,
Sophie -
04/26/2017 at 2:41 PM #5347
Hi Ilona,
Please give us your FTP info details.
Thank you for your patience!
Best Regards,
Sophie-
04/27/2017 at 12:34 AM #5356This reply has been marked as private.
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04/27/2017 at 9:26 AM #5365
Hi Ilona,
The FTP info you provided above not working at all. Your site is almost broken. We have not ever seen this case before just due to plugin updating. However, we are still checking your site.
Best Regards,
Sophie -
04/28/2017 at 4:31 PM #5386This reply has been marked as private.
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04/28/2017 at 4:47 PM #5387
Please pay an extra to continue using the support service.
This issue is really not related to the theme. However, we can assist you, but please give us your FTP info.Best Regards,
Sophie-
04/28/2017 at 5:50 PM #5391This reply has been marked as private.
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05/02/2017 at 2:19 PM #5426
Hello,
http://prntscr.com/f3504o
I can’t upload theme or install new plugin in your site.
I think issues from your host, Please contact host support.Thanks
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05/05/2017 at 12:39 PM #5522This reply has been marked as private.
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05/08/2017 at 3:22 PM #5543
Hi Sumit,
Sorry for the delay and thank you for your patience.
Your post seems like a problem of the incompatibility between the theme and the newest version of WooCommerce. An updating is great to solve all.
Please try with the latest version: http://prntscr.com/f5dwt8
If then something wrong happens, please get back to us, we will assist you.
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Best Regards,
Sophie
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