Home › Forums › Themes Support › Blance – Clean, Minimal WooCommerce WordPress Theme › No theme options in top menu
- This topic has 22 replies, 3 voices, and was last updated 5 years, 10 months ago by JWSThemes.
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AuthorPosts
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04/23/2018 at 9:13 PM #14908
Hello,
I have noticed that I do not have access to MENU OPTIONS in my theme… Did I forget to install some plugin? I can not find answere in Support Forum. I would be gratefull if u could check this for me.
Regards,
Karolina -
04/24/2018 at 2:53 PM #14925
Hi Karolina,
What do you mean?
Could you let us know more detail?
And send us some screenshot for clarify.
Thanks! -
04/24/2018 at 3:07 PM #14926
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04/24/2018 at 4:47 PM #14942
“Hi Karolina,
I can go to Menu part now.
http://prntscr.com/j99hpf
Please check back again!
Thanks! -
04/24/2018 at 5:09 PM #14946This reply has been marked as private.
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04/25/2018 at 4:01 PM #14964This reply has been marked as private.
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04/26/2018 at 8:44 AM #14973
Hi Karolina,
We don’t have permission to edit code.
http://prntscr.com/ja7nxs
Maybe, this is grant user permission of the host.
So we also don’t see Theme Options.
So please contact to your host and ask them about this!
Let me know if you have new thing! -
04/27/2018 at 3:52 PM #14997This reply has been marked as private.
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04/28/2018 at 9:40 AM #15014
Hi Karolina,
So could you please send us FTP info?
We will do this for you.
Looking forward to hearing from you!
Thanks! -
04/30/2018 at 4:14 AM #15040This reply has been marked as private.
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05/02/2018 at 3:58 PM #15086
Hi Karolina,
We think the reason caused this by your host.
Because the WordPress version that you’re using, that is latest version. And we also noticed that only you meet this issue.
Please contact your host and ask them about the grant permission of user!
And please ask them about the settings for user on database.
Thanks! -
05/03/2018 at 6:07 PM #15134This reply has been marked as private.
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05/04/2018 at 7:39 AM #15150
Hi Karolina,
Sorry! we can’t do that.
If that is possible, we fixed it for you.
Thanks! -
05/08/2018 at 3:43 AM #15259This reply has been marked as private.
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05/10/2018 at 6:28 PM #15354This reply has been marked as private.
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05/11/2018 at 4:37 PM #15393This reply has been marked as private.
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05/12/2018 at 8:25 AM #15417
Hi Karolina,
Sorry for the delay!
Please send admin login for us!
It seem to you changed it.
We can’t login to your site anymore.
Thanks! -
05/17/2018 at 3:23 AM #15600This reply has been marked as private.
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05/17/2018 at 1:27 PM #15611
Hi Karolina.
— Plugin manager does not have code editing rights, or you can set another framework that does not work, such as redux framwork. This relates to your hosting server. The issue may be related to the user’s right to modify the look of your host.
You please see the image below. -
05/21/2018 at 2:46 PM #15761This reply has been marked as private.
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05/21/2018 at 4:54 PM #15769
Hi again,
Could you please check your site once again?
We can’t access to your site.
Thanks! -
05/21/2018 at 5:55 PM #15781This reply has been marked as private.
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05/22/2018 at 9:33 AM #15793
Hi again,
Please contact to your host and ask this again!
We installed the default theme and Framework to test this.
However, we can see the issue still exist.
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