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    • #14908

      Hello,
      I have noticed that I do not have access to MENU OPTIONS in my theme… Did I forget to install some plugin? I can not find answere in Support Forum. I would be gratefull if u could check this for me.
      Regards,
      Karolina

    • #14925

      Hi Karolina,

      What do you mean?
      Could you let us know more detail?
      And send us some screenshot for clarify.
      Thanks!

    • #14926

      Hello Thank You for your answer.
      I am sending 3 screens showing what I dont have and what I sould have according to docummentation.
      Regards,
      Karolina

      Attachments:
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    • #14942

      “Hi Karolina,

      I can go to Menu part now.
      http://prntscr.com/j99hpf
      Please check back again!
      Thanks!

    • #14946
      This reply has been marked as private.
    • #14964
      This reply has been marked as private.
    • #14973

      Hi Karolina,

      We don’t have permission to edit code.
      http://prntscr.com/ja7nxs
      Maybe, this is grant user permission of the host.
      So we also don’t see Theme Options.
      So please contact to your host and ask them about this!
      Let me know if you have new thing!

    • #14997
      This reply has been marked as private.
    • #15014

      Hi Karolina,

      So could you please send us FTP info?
      We will do this for you.
      Looking forward to hearing from you!
      Thanks!

    • #15040
      This reply has been marked as private.
    • #15086

      Hi Karolina,

      We think the reason caused this by your host.
      Because the WordPress version that you’re using, that is latest version. And we also noticed that only you meet this issue.
      Please contact your host and ask them about the grant permission of user!
      And please ask them about the settings for user on database.
      Thanks!

    • #15134
      This reply has been marked as private.
    • #15150

      Hi Karolina,

      Sorry! we can’t do that.
      If that is possible, we fixed it for you.
      Thanks!

    • #15259
      This reply has been marked as private.
    • #15354
      This reply has been marked as private.
    • #15393
      This reply has been marked as private.
    • #15417

      Hi Karolina,

      Sorry for the delay!
      Please send admin login for us!
      It seem to you changed it.
      We can’t login to your site anymore.
      Thanks!

    • #15600
      This reply has been marked as private.
    • #15611

      Hi Karolina.

      — Plugin manager does not have code editing rights, or you can set another framework that does not work, such as redux framwork. This relates to your hosting server. The issue may be related to the user’s right to modify the look of your host.
      You please see the image below.

      http://prntscr.com/jix880
      http://prntscr.com/jixb2a

    • #15761
      This reply has been marked as private.
    • #15769

      Hi again,

      Could you please check your site once again?
      We can’t access to your site.
      Thanks!

    • #15781
      This reply has been marked as private.
    • #15793

      Hi again,

      Please contact to your host and ask this again!
      We installed the default theme and Framework to test this.
      However, we can see the issue still exist.

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