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- This topic has 7 replies, 2 voices, and was last updated 6 years, 5 months ago by JWSThemes.
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AuthorPosts
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10/12/2017 at 10:10 PM #9768
Hello – I hadn’t connected in a few weeks to Wordpres and noticed this morning that only the background comes up. I also noticed that the visual composer is expired and I’m having a hard time to update it as it says I don’t have a licence.
please help,
Steven -
10/13/2017 at 7:56 AM #9769
Hi again,
Could you please give me FTP info?
We will check and get back to you later.Thanks!
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10/13/2017 at 7:07 PM #9803This reply has been marked as private.
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10/14/2017 at 9:54 AM #9821
Hi again,
I have imported the demo data for your site.
Please check it.
If something wrong, please contact us!Thanks!
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10/14/2017 at 5:43 PM #9830
What the hell?? what happened to all our data? We’ve spent months working on the layout and content?? I hope you didn’t overright everything..
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10/16/2017 at 8:40 AM #9856
Hi again,
Sorry for this issue.
We don’t know you built your site before that.
Did you backup the data?
Please contact your host and ask them to restore the content for your site before the time you open this ticket.
We awfully sorry once again. Hope you can forgive.Thanks!
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10/16/2017 at 6:48 PM #9867
It would be very important to ask before overwrighting a clients data. This is very unprofessional. We didn’t have a backup as we were not expecting someone to delete everything. Hopefully our provider can restore our data.
Is there someone on your team that is qualified to help once the data is restored?
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10/18/2017 at 9:15 AM #9908
Hi again,
Please contact your host and ask them to restore the data for you firstly.
And then, Please contact us if you have any trouble.
We will resolve it for you.
And I’m so sorry about this.
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