Support Forum

We will do our best to assist you with any issues related to our themes.

Response time can be up to 1-2 business days. Please search the forum might be helpful and look at our forum page for known issues.

Our timezone:7:51 AM

Your timezone:

This topic has 18 replies, 3 voices, and was last updated 5 years, 9 months ago by JWSThemes.

Viewing 16 reply threads

Save

Author

Posts
- 11/09/2017 at 4:21 AM #10628
  
  caparra6182
  
  JWS Core is not working. I was told on another thread that I needed to provide my FTP details and you could fix this. Right now I cannot use the theme.
  
  Host: 162.241.224.80
- 11/09/2017 at 9:57 AM #10647
  
  JWSThemes
  
  Hi caparra6182,
  
  Please give us your Admin login details?
  We need it to check this.
  Looking forward to your response!
  - 11/09/2017 at 10:05 AM #10649
    
    caparra6182
    
    This reply has been marked as private.
  - 11/11/2017 at 12:51 AM #10742
    
    caparra6182
    
    This reply has been marked as private.
- 11/11/2017 at 9:01 AM #10747
  
  JWSThemes
  
  Hi again,
  
  Please check the info above.
  We can’t login to your WordPress.
  http://prntscr.com/h8y3d0
  Looking forward to hearing from you!
  
  Thanks!
- 11/13/2017 at 6:17 PM #10810
  
  caparra6182
  
  Hi – Is there something I can upload? I can’t keep trying to get this fixed one message at a time. I sent you the correct login, which I feel super uncomfortable doing to begin with…. I can’t use your theme as it is. At this point, I need something *I* can do to resolve this or I need to find a way to get my money refunded.
- 11/17/2017 at 8:29 AM #10978
  
  JWSThemes
  
  This reply has been marked as private.
- 07/02/2018 at 5:11 AM #17060
  
  Bonnsay
  
  Hello!
  
  i got the same Problem with the JWS Core Plugin. i tried to install the Demo Data with the “Demo Content Install” and after 30 Minutes, i get error 500 and my WordPress Site is unavailable. This error comes everytime when i activate the JWS Core Plugin, all other Plugins are working fine i think. In debuglog i see following error: PHP Fatal error: Switch statements may only contain one default clause in /var/www/html/xxx/wp-content/themes/pain/framework/presets.php on line 26
- 07/03/2018 at 9:20 AM #17154
  
  JWSThemes
  
  Hi again,
  
  Could you please send us FTP info?
  We will check this issue for you.
  Thanks!
- 07/03/2018 at 2:38 PM #17168
  
  Bonnsay
  
  This reply has been marked as private.
- 07/03/2018 at 3:01 PM #17171
  
  JWSThemes
  
  Hi Bonnsay,
  
  Sorry for late reply!
  We can’t access to your folder.
  http://prntscr.com/k1x21v
  So please activate the default theme and then we can login to WordPress and check this issue for you.
  Thanks!
- 07/03/2018 at 3:07 PM #17174
  
  Bonnsay
  
  This reply has been marked as private.
- 07/03/2018 at 3:30 PM #17177
  
  JWSThemes
  
  Hi Bonnsay,
  
  Your site has some trouble with database.
  Please follow this link to fix this issue.
  https://stackoverflow.com/questions/6906211/wordpress-404-error
  If you still can’t resolve it, please send us Cpanel account!
  We will assist you do that.
  Thanks!
- 07/03/2018 at 4:29 PM #17181
  
  Bonnsay
  
  This reply has been marked as private.
- 07/03/2018 at 5:30 PM #17182
  
  Bonnsay
  
  This reply has been marked as private.
- 07/04/2018 at 4:46 PM #17218
  
  JWSThemes
  
  Hi Bonnsay,
  
  Sorry! We don’t find link your website.
  Please send it for us!
  Thanks!
- 07/04/2018 at 5:13 PM #17224
  
  Bonnsay
  
  This reply has been marked as private.
- 07/05/2018 at 2:40 AM #17230
  
  Bonnsay
  
  This reply has been marked as private.
- 07/05/2018 at 9:12 AM #17231
  
  JWSThemes
  
  Hi Bonnysay,
  
  Great!
  If you have any trouble, please back with us!
  Have a nice day! 🙂
Author

Posts

Viewing 16 reply threads

Save

You must be logged in to reply to this topic.