Issues with header image

[LindaG1959]

Hi,

I’m a novice having trouble uploading header image as the it is expecting it to be 0 pixels high, see message below:

While you can crop images to your liking after clicking Add new image, your theme recommends a header height of 0 pixels.

How can I work around this issue

regards

[JWSThemes]

Hi LindaG1959,

To edit this image please go to Media -> Choose this image and edit the size for it.
http://prntscr.com/gctsxy
And I noticed that you have not imported the dummy data yet.
Please do it.

Thanks!

[LindaG1959]

Thanks for your speedy response however the issue was related header image not the logo
regards

[JWSThemes]

Hi!
We don’t understnd your request!

I’m a novice having trouble uploading header image as the it is expecting it to be 0 pixels high, see message below:

While you can crop images to your liking after clicking Add new image, your theme recommends a header height of 0 pixels.

How can I work around this issue

Can you take me a screenshort or give me more description! Example: Where did you click? Where do you want to add image?…
We are waiting for you!

[JWSThemes]

And we noticed that you did not finish your installation, our theme needs some plugins to work well: See screenshot
We recommend you enter dummy data to be easy for customization!

Thank you!

[LindaG1959]

Hi,
I have installed all the plugins and uploaded the data but am still getting the same issue see attached.

[JWSThemes]

Hi,

Thank you for contacting. Our theme has 08 header layout. We use theme option panel for changing header 01 -> 08. So, some values in customize don’t use http://prntscr.com/gcyzge
Example: Header V2: height maximum 308px
You can make an image and add into Theme Option > Custom CSS:
header-sidebar{background-image: url("../wp-content/uploads/2017/08/Header-copy.png");}

First, you should update Aqua version 3.1.2 and use One Click Demo Import.
Video tutorial:

Our support team will guide you how to add header image after importing finished.

Note: If you use a header image, you should use a logo transparent (.png) See: http://prntscr.com/gcz20o

[Author]

Posts