Viewing 25 reply threads
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    • #15275

      Hi There,

      I tired to install the theme and it gave me a HTTP Error which caused my site to crash.

      Please assist in installing.

      Thank you

      Regards

    • #15288

      Hi tanya.naidoo,

      Thanks for reaching us!
      Could you please send us Admin login detail?
      We will assist you to install the theme.
      Hope your response soon!

    • #15296
      This reply has been marked as private.
    • #15297

      Hi tanya.naidoo,

      Please send us the link of the Website!
      Thanks!

    • #15301
    • #15305

      Hi tanya.naidoo,

      Sorry!
      Could you please check your site again?
      We can’t access to it.
      http://prntscr.com/jfm3mk
      Please let us know when you done this issue.
      Looking forward to hearing from you soon!

    • #15308

      Hi

      Please reload it.

      It is working

    • #15309

      Hi again,

      Please check the info login!
      We can’t login with the info that you send.
      Thanks!

    • #15310
      This reply has been marked as private.
    • #15314

      Hi tanya.naidoo,

      It look like your Dashboard have some trouble.
      http://prntscr.com/jfmgwv
      Could you please check this?

      Could you please send us FTP info (FTP Server + FTP Username + FTP Password)?
      Maybe, we need it to check your issue.
      Thanks!

    • #15317
      This reply has been marked as private.
    • #15343

      Hi tanya.naidoo,

      It seem to your WordPress has some trouble.
      Please re-install WordPress and download theme version on ThemeForest.
      And then please try to install theme once again.

    • #15347

      Hi,

      I did the above and it is still giving me the same HTTP500 Error

    • #15372

      Hi Hoa Ngo

      My website is not working and the theme seems to be crashing

      If the problem cannot be solved,we would like a refund.

      Thanks

    • #15389

      Hi tanya.naidoo,

      Could you please send us CPanel Account?
      We will try to install WordPress and theme for you once again.
      Looking forward to hearing from you!
      Thanks!

    • #15395

      Hi

      We are using WebPanel not CPanel. WordPress cannoot be installed through the panel

      Wordpress can be installed through FTP

      Thanks

    • #15396

      Hi tanya.naidoo,

      So please send us WebPanel Account!
      Thanks!

    • #15399
      This reply has been marked as private.
    • #15419

      Hi tanya.naidoo,

      So please install WordPress and do not our theme.
      And then, Please check the issue.
      If the issue still exist, please contact your host and ask them resolve it for you.
      And if the issue isn’t happen, please send us admin login info
      We will install the theme for you.
      Hope to hearing from you!

    • #15455
      This reply has been marked as private.
    • #15461

      Hi again,

      Please only install WordPress.
      We will install the theme by ourselves.
      Looking forward to hearing from you!

    • #15491
      This reply has been marked as private.
      • #15618
        This reply has been marked as private.
    • #15493
      This reply has been marked as private.
    • #15704

      Hi again,

      Please check FTP info!
      We can’t access t your folder anymore.
      Thanks!

      • #15707

        Hi, sorry!
        there was some IP filters. Now all is OK, and you can try one more time!

    • #15737

      Hi again,

      We fixed this for you.
      Please check back again!
      If you have any trouble, please back here with us!

      • #17045

        Hi, sorry about dont write feedback!
        You are fix it ok, thanx!

        So if will be more bugs i will write and hope that u can help be.

        This template is not for 100% working, but developers always help, so its big plus for you!

    • #17039

      Hi tanya.naidoo,

      Sorry!
      We see a bad review for the Paradise template on ThemeForest.
      http://prntscr.com/k0p87d
      Could you please let us know that is you, right?
      Looking for ward to hearing from you!
      Thanks!

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