Home › Forums › Themes Support › Paradise – Multipurpose Spa & Beauty WordPress Theme › Installation issues
- This topic has 28 replies, 3 voices, and was last updated 5 years, 9 months ago by a1ukard.
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AuthorPosts
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05/08/2018 at 5:41 PM #15275
Hi There,
I tired to install the theme and it gave me a HTTP Error which caused my site to crash.
Please assist in installing.
Thank you
Regards
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05/09/2018 at 7:55 AM #15288
Hi tanya.naidoo,
Thanks for reaching us!
Could you please send us Admin login detail?
We will assist you to install the theme.
Hope your response soon! -
05/09/2018 at 1:35 PM #15296This reply has been marked as private.
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05/09/2018 at 1:47 PM #15297
Hi tanya.naidoo,
Please send us the link of the Website!
Thanks! -
05/09/2018 at 1:57 PM #15301
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05/09/2018 at 3:39 PM #15305
Hi tanya.naidoo,
Sorry!
Could you please check your site again?
We can’t access to it.
http://prntscr.com/jfm3mk
Please let us know when you done this issue.
Looking forward to hearing from you soon! -
05/09/2018 at 4:02 PM #15308
Hi
Please reload it.
It is working
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05/09/2018 at 4:06 PM #15309
Hi again,
Please check the info login!
We can’t login with the info that you send.
Thanks! -
05/09/2018 at 4:10 PM #15310This reply has been marked as private.
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05/09/2018 at 4:58 PM #15314
Hi tanya.naidoo,
It look like your Dashboard have some trouble.
http://prntscr.com/jfmgwv
Could you please check this?Could you please send us FTP info (FTP Server + FTP Username + FTP Password)?
Maybe, we need it to check your issue.
Thanks! -
05/09/2018 at 5:09 PM #15317This reply has been marked as private.
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05/10/2018 at 11:06 AM #15343
Hi tanya.naidoo,
It seem to your WordPress has some trouble.
Please re-install WordPress and download theme version on ThemeForest.
And then please try to install theme once again. -
05/10/2018 at 3:18 PM #15347
Hi,
I did the above and it is still giving me the same HTTP500 Error
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05/11/2018 at 2:51 PM #15372
Hi Hoa Ngo
My website is not working and the theme seems to be crashing
If the problem cannot be solved,we would like a refund.
Thanks
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05/11/2018 at 4:27 PM #15389
Hi tanya.naidoo,
Could you please send us CPanel Account?
We will try to install WordPress and theme for you once again.
Looking forward to hearing from you!
Thanks! -
05/11/2018 at 4:49 PM #15395
Hi
We are using WebPanel not CPanel. WordPress cannoot be installed through the panel
Wordpress can be installed through FTP
Thanks
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05/11/2018 at 4:55 PM #15396
Hi tanya.naidoo,
So please send us WebPanel Account!
Thanks! -
05/11/2018 at 5:03 PM #15399This reply has been marked as private.
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05/12/2018 at 8:29 AM #15419
Hi tanya.naidoo,
So please install WordPress and do not our theme.
And then, Please check the issue.
If the issue still exist, please contact your host and ask them resolve it for you.
And if the issue isn’t happen, please send us admin login info
We will install the theme for you.
Hope to hearing from you! -
05/14/2018 at 1:33 PM #15455This reply has been marked as private.
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05/14/2018 at 3:57 PM #15461
Hi again,
Please only install WordPress.
We will install the theme by ourselves.
Looking forward to hearing from you! -
05/15/2018 at 1:22 PM #15491This reply has been marked as private.
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05/17/2018 at 4:09 PM #15618This reply has been marked as private.
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05/15/2018 at 2:01 PM #15493This reply has been marked as private.
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05/18/2018 at 4:55 PM #15704
Hi again,
Please check FTP info!
We can’t access t your folder anymore.
Thanks!-
05/18/2018 at 5:35 PM #15707
Hi, sorry!
there was some IP filters. Now all is OK, and you can try one more time!
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05/19/2018 at 11:23 AM #15737
Hi again,
We fixed this for you.
Please check back again!
If you have any trouble, please back here with us!-
06/29/2018 at 4:57 PM #17045
Hi, sorry about dont write feedback!
You are fix it ok, thanx!So if will be more bugs i will write and hope that u can help be.
This template is not for 100% working, but developers always help, so its big plus for you!
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06/29/2018 at 2:52 PM #17039
Hi tanya.naidoo,
Sorry!
We see a bad review for the Paradise template on ThemeForest.
http://prntscr.com/k0p87d
Could you please let us know that is you, right?
Looking for ward to hearing from you!
Thanks!
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