Topic Resolution: Resolved
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    • #17020

      Hi,

      My name is Miguel.

      Instagram widget is not showing pics properly.

      They all appear verticalle insted of horizontally.

      I attach screenshot (currently disabled in order no to be shown in the wrong way).

      Thanks.

      Attachments:
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    • #17030

      Hi,

      Thanks for reaching us!
      Could you please check this?
      We can’t login to your site.
      http://prntscr.com/k0mrtl

    • #17141

      Hi,

      Wich country and IP are you trying to access from?.

      Kind regards.

    • #17155

      Hi,

      We come from Asia. And our IP are dynamic IP.
      So please contact your host and ask them unblocked us!
      Thanks!

    • #17239
      This reply has been marked as private.
    • #17373
      This reply has been marked as private.
    • #17386

      Hi again,

      It seems to your host has some trouble.
      Please contact your host to resolve it!
      http://prntscr.com/k4jhbm

    • #17400
      This reply has been marked as private.
    • #17402

      Hi again,

      Yes, we added this to hosts file.
      http://prntscr.com/k4nz1l
      However, we can’t access to your site as we said.

    • #17411
      This reply has been marked as private.
    • #17423

      Hi Ottocompany,

      If you want to update CSS, you can add CSS to Custom CSS (Theme Options -> Custom CSS)
      Thanks!

    • #17549
      This reply has been marked as private.
    • #17559

      Hi again,

      If you want to change something with CSS, you need to read the document about it firstly.
      Then you can add CSS code to Custom CSS (Go to Appearance -> Customize -> Additional CSS).
      And please fix the error so we can access your site.
      We will assist you to edit this.
      Looking forward to hearing from you.
      Thanks!

    • #17563
      This reply has been marked as private.
    • #17578

      Hi Ottocompany,

      We fixed the Instagram issue for you.
      Please check back!
      If something wrong, please back here!
      Thanks!

    • #17582

      Hi,
      thanks a lot but… as I told… I installed ottocompany.es into a subdomain in ottocompany.telemaco.es so you can get into, that is , another hosting (as the main one does not allow you to enter due to main hosting restrictions).

      So, now I need to replicate your changes to the main ottocompany.es ; please, tell me what I have to replicate into the main domain.

      Thanks a lot again for your time.

      Kind regards.

    • #17583
      This reply has been marked as private.
    • #17614

      Hi Otto,

      Please change it here!
      http://prntscr.com/k8oaem
      Thanks!

    • #17792
      This reply has been marked as private.
    • #17798

      Hi ottocompany,

      You can see the screenshot now.
      Please check again!
      Thanks!

    • #17815

      Hi, thanks a lot for all.

      Issue is solved.

      Great support.

      kind regards.

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