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This topic has 8 replies, 2 voices, and was last updated 7 years, 1 month ago by Sophie Neveu.

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- 01/14/2017 at 10:38 AM #2754
  
  Seagirlsmiles
  
  Hi – it seems I am having the same issue as many others with the Aqua theme. I have tried to “import sample data” however, nothing is happening and the dotted wheel is still turning. This is my 2nd attempt at importing this sample data. I would appreciate any help with resolving this issue ASAP.
  
  Thank you
- 01/14/2017 at 10:57 AM #2755
  
  Sophie Neveu
  
  Hello there,
  
  Thank you for contacting us and sorry for that thread!
  
  Could you please give us your Admin Login info? We will check the issue and assist you then.
  
  Kind Regards,
  Sophie
- 01/14/2017 at 11:00 AM #2756
  
  Seagirlsmiles
  
  This reply has been marked as private.
- 01/16/2017 at 7:48 AM #2773
  
  Sophie Neveu
  
  Hi there,
  
  Sorry, last two days we were out of office. I’ve checked your system status: http://prntscr.com/dw4b3u
  
  Please contact your host and ask them to increase those values (screenshot) up to greater, then get back to us, we will assist you re-installing the theme.
  
  Thanks for your patience!
  
  Kind Regards,
  Sophie
- 01/17/2017 at 9:13 PM #2824
  
  Seagirlsmiles
  
  Hi again Sophie – I have increased my php limit and max upload size now. Please let me know what I should do next. Thank you!
- 01/18/2017 at 8:20 AM #2829
  
  Sophie Neveu
  
  Hi there,
  
  Sorry for late reply! We are going to import sample data for you. Please wait, I will get back soon!
  
  Kind Regards,
  Sophie
- 01/18/2017 at 3:53 PM #2847
  
  Sophie Neveu
  
  Hi there,
  
  We’ve imported the sample data for you. Please verify and get back to us if you have any other issue.
  
  Thanks for your patience!
  Sophie
- 03/23/2017 at 2:38 AM #4548
  
  Seagirlsmiles
  
  Hi again – after you imported the sample data for me, I’ve had trouble with loading my logo in the customization section of the site. I loaded my logo but your Aqua Spa and Beauty still shows up. The instructions you provided to do this are simple so I am not sure why my logo doesn’t appear. I have changed it to the size you require and still it does not appear. Can someone help me with this? Below is my login information:
  
  http://www.thesoulrevival.org/wp-login.php
  
  login: [email protected]
  password: 3Olinass
  
  Thank you very much!
- 03/23/2017 at 11:04 AM #4563
  
  Sophie Neveu
  
  Hi there,
  
  To set logo: http://prntscr.com/encykc
  
  The reason why you couldn’t upload the logo is: http://prntscr.com/encz4i
  
  Leave it empty and it will get the logo from Theme Options settings. If you would like to use a different logo a specific page, please Upload here.
  
  And: http://prntscr.com/enczfe
  
  Kind Regards,
  Sophie
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