Home › Forums › Themes Support › Preschool WordPress Theme › HTTP ERROR 500
- This topic has 14 replies, 4 voices, and was last updated 6 years, 8 months ago by JWSThemes.
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AuthorPosts
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05/09/2017 at 11:25 PM #5603
Hi!
After activation i see on page /wp-admin/themes.php?activated=true “HTTP ERROR 500”
Also 500 error on the preview page
/wp-admin/customize.php?theme=preschool&return=%2Fwp-admin%2Fthemes.phpPlease, help me to activate template “Preschool”
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05/10/2017 at 10:49 AM #5611
Hi stepanenko,
Thank you for reaching us and sorry to hear the issue.
I’ve tried but after all I meet this error message:http://prntscr.com/f620qm
To solve it, please let check those values below on ftp:.hataccess
php_value upload_max_filesize 1000M
php_value post_max_size 2000M
php_value memory_limit 3000M
php_value max_execution_time 300
php_value max_input_time 300You can contact your hosting provider and ask them to help you on this, then get back to me, I’ll install the theme and import the dummy-data for you.
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05/11/2017 at 2:51 PM #5653This reply has been marked as private.
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05/10/2017 at 6:07 PM #5632
Hi Sophie!
My hosting provider setup:
upload_max_filesize 1000M
post_max_size 128M
memory_limit 512M
max_execution_time 300
max_input_time 300This is the maximum available values.
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05/11/2017 at 2:58 PM #5654
Hi stepanenko,
I could not login to your Admin site. Please give us your FTP info details and also enable debug to find the cause.
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05/11/2017 at 3:17 PM #5655This reply has been marked as private.
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05/12/2017 at 12:26 PM #5692This reply has been marked as private.
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05/12/2017 at 3:10 PM #5699
Hi stepanenko,
Finally we can do it, however, the PHP version need to be upgraded up to 5.4.x or greater. After having it updated, please get back to us again, we will do the rest thing.
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05/12/2017 at 5:14 PM #5708This reply has been marked as private.
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05/13/2017 at 8:09 AM #5730
Hi
It’s ok, Please check it again
Thanks for your waiting
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05/14/2017 at 11:07 PM #5757
Thank you for the help!
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07/11/2017 at 11:08 PM #7109This reply has been marked as private.
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07/12/2017 at 8:22 AM #7125
Hi,
This error is caused because of some deprecated of your host (PHP version should 5.4.x or greater, should fill font in theme options). But this issue does not effect the theme. We will update all this issue soon.
Thank you!
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07/12/2017 at 4:10 PM #7148This reply has been marked as private.
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07/12/2017 at 4:13 PM #7149
Hi,
Thank you for contacting JWSThemes. Please don’t hesitate to contact us again if you have any other questions or concerns. Our Support Desk is available 16/7 at https://jwsuperthemes.com/forums.
SUPPORT EXPIRED: You should renew support. Have a good day.
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