Home Forums Themes Support Preschool WordPress Theme HTTP ERROR 500

Topic Resolution: Resolved
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    • #5603

      Hi!

      After activation i see on page /wp-admin/themes.php?activated=true “HTTP ERROR 500”
      Also 500 error on the preview page
      /wp-admin/customize.php?theme=preschool&return=%2Fwp-admin%2Fthemes.php

      Please, help me to activate template “Preschool”

    • #5611

      Hi stepanenko,

      Thank you for reaching us and sorry to hear the issue.

      I’ve tried but after all I meet this error message:http://prntscr.com/f620qm

      To solve it, please let check those values below on ftp:.hataccess

      php_value upload_max_filesize 1000M
      php_value post_max_size 2000M
      php_value memory_limit 3000M
      php_value max_execution_time 300
      php_value max_input_time 300

      You can contact your hosting provider and ask them to help you on this, then get back to me, I’ll install the theme and import the dummy-data for you.

      • #5653
        This reply has been marked as private.
    • #5632

      Hi Sophie!

      My hosting provider setup:

      upload_max_filesize 1000M
      post_max_size 128M
      memory_limit 512M
      max_execution_time 300
      max_input_time 300

      This is the maximum available values.

    • #5654

      Hi stepanenko,

      I could not login to your Admin site. Please give us your FTP info details and also enable debug to find the cause.

    • #5655
      This reply has been marked as private.
    • #5692
      This reply has been marked as private.
    • #5699

      Hi stepanenko,

      Finally we can do it, however, the PHP version need to be upgraded up to 5.4.x or greater. After having it updated, please get back to us again, we will do the rest thing.

    • #5708
      This reply has been marked as private.
    • #5730

      Hi

      It’s ok, Please check it again

      Thanks for your waiting

    • #5757

      Thank you for the help!

    • #7109
      This reply has been marked as private.
    • #7125

      Hi,

      This error is caused because of some deprecated of your host (PHP version should 5.4.x or greater, should fill font in theme options). But this issue does not effect the theme. We will update all this issue soon.

      Thank you!

    • #7148
      This reply has been marked as private.
    • #7149

      Hi,

      Thank you for contacting JWSThemes. Please don’t hesitate to contact us again if you have any other questions or concerns. Our Support Desk is available 16/7 at https://jwsuperthemes.com/forums.

      SUPPORT EXPIRED: You should renew support. Have a good day.

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