- November 20, 2016 at 10:32 AM #1603This reply has been marked as private.November 24, 2016 at 6:09 PM #1768This reply has been marked as private.November 25, 2016 at 8:22 AM #1779
Thank you for contacting us.
.htaccess. Some hosts may not allow this settings. Could you please contact support host and request theme? We will assist you after they check and increase it.November 25, 2016 at 8:41 AM #1782
I checked and imported manual demo data. Happy thanksgiving day.November 25, 2016 at 3:54 PM #1793
Yes, i have checked the site. Thank you so much for your support 🙂 Have a nice day!February 3, 2017 at 1:31 PM #3232
PLEASE HELP I JUST BOUGHT THE THEME BUT I COUDNT INSTALL/IMPORT DEMO DATAFebruary 3, 2017 at 1:40 PM #3233
Thank you for contacting us!
Here is tutorial video: https://www.youtube.com/watch?v=ZxKPm2EPEVM.
If something wrong, please give us your Admin Login info. We will assist you.
SophieFebruary 23, 2017 at 11:54 PM #3747This reply has been marked as private.February 24, 2017 at 8:09 AM #3752February 24, 2017 at 7:40 PM #3759
Yes I did that but it doesn’t work. Can you go on my account and check what I did ?
JeanneFebruary 25, 2017 at 8:20 AM #3775
We will assist you in installing the theme completely. Howerver, due to today is weekend, we may give you late response.
Thank you for your patience!
SophieFebruary 27, 2017 at 8:34 AM #3799
We installed the theme and imported the demo data for you.
SophieFebruary 28, 2017 at 3:34 PM #3826
Thank you so much ! It’s very more easy for me 🙂
JeanneApril 6, 2017 at 5:57 PM #4928
I changed my php.ini settings (these ones cannot be changed: upload_max_filesize
post_max_size) but the sample data still doesn’t load. I’ve been trying to fix this for days, my client is waiting it’s very annoying. Can you help me on this?
Thank you.April 7, 2017 at 8:55 AM #4941
Thank you for reaching us and sorry for your unexpected news.
Could you please share your Admin Login info with me? Remember set your next reply as a private reply.
SophieApril 7, 2017 at 12:23 PM #4949This reply has been marked as private.April 7, 2017 at 2:29 PM #4953
I’m afraid that you have to contact your hosting provider and ask them about this problem – 500 error.
You can read this article to know the possible reasons for it: https://jwsthemes.ticksy.com/article/4395/
You know? I’ve tried with the very small file size after having split the sample data file: http://prntscr.com/eth214 but still failed.
Then please feel free to get back to us. I guess they will increase something on your system like memory_limit, etc.
SophieApril 7, 2017 at 2:32 PM #4954
I’ve already contacted them and they suggest using the mysql inline command to import files and to connect via ssh.
Would you be able to do this?
Regards,April 7, 2017 at 6:17 PM #4963
The parameters are as follow on the host:
memory_limit = 128
max_execution_time = 180
upload_max_filesize = 128M
post_max_size = 128M
So it should be working… I don’t understand where the problem comes from.April 7, 2017 at 6:44 PM #4965This reply has been marked as private.
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