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    • #15626

      Hello again,

      Thank you for fixing my last problem. I have another question to ask you.

      I tried to find out how to create mega menu and i also searched here at the support forum, but everything i tried didn’t work. I used shortcode and css class (same as you did at Menu One, because i want a mega menu like that) and i also looked at Visul Composer Content, but all i see is code. (screenshots).

      I want to create Mega Menu at Shop and Lookbook.

      Thank you in advance,
      Theodora Politi

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    • #15629

      Screenshot from homepage (all i managed to create)

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    • #15643

      Hi again,

      Please enable Visual Composer here to edit mega menu!
      http://prntscr.com/jjbio6
      If something wrong, please back here with us!
      Thanks!

    • #15711

      It worked! Thank you!

      Though (i’m sorry i’m keeping you busy so much), i have some other issues.

      1) I can’t move the logo’s position from centre to left via layout (screenshot1, screenshot2)

      2) I want when i open a category which has subcategories to see the subcategories and not the products. Even though i chose that when i created them and i chose that option at Woocommerce, nothing changed. I only see products and not subcategories. Also i created 2 main categories till now, but i only see the one of them at this green-blue menu(screenshot3, screenshot4)

      3)Zoom at product photo doesn’t work. On hover just shows the image double (screenshot5)

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    • #15716

      Screenshot5

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    • #15738

      Hi again,

      1. Please edit Homepage and change layout Header here.
      https://prnt.sc/jjrfpp
      2. That is impossible to display subcategories, you only can display the parent categories when they contain products.
      http://prntscr.com/jjsyar
      3. Because your image is too small, so it can’t zoom.
      Please upload a image bigger.
      https://prnt.sc/jjruc3

    • #15765

      Hello,

      About:

      2. That is impossible to display subcategories, you only can display the parent categories when they contain products.

      I’m not sure i explained it as clearly as i could..

      According to Woocommerce, i should be able to show subcategories when clicking on main categories.. This is not possible because of the theme?

      Thank you in advance

    • #15766

      Screenshot

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    • #15794

      Hi politith,

      We fixed this for you.
      Please check back again!
      Thanks!

    • #15833

      Hello,

      Thank you, it worked!

      I have some other problems though (i’m sorry to bother you again, i hope that the site will be ready soon).

      1)Even though i have a standard tax rate and i choose it when i create products, the products appear without tax in the site and the tax appears in the whole site ONLY when you add to cart a product. This is so weird. It’s not that i only see the tax in the cart, when i add a product in the cart, tax appears in the WHOLE site and since then i have a problem because products appear without taxes.

      2)I wonder if i can make somehow categories to disappear under product. I know i have the choice of Metro Layout, but i still would like to have price and attributes under product, i just don’t want categories. I’ll have a lot of products in various categories and as you can see at screenshot2, it doesn’t really look nice.

      3)For the same reason (a lot of products) Load option is not the best option for me, so i chose number of pages (screenshot), but if i have 15 pages and numbers appear the one under the other, it won’t look nice. So i wondered if there’s an option to make the numbers appear like: 1 2 3 4 etc

      4)I realised that even though there’s a small banner for sale on product photo, there’s not a banner for out of stock and i don’t want the customer to click the product to see that it’s out of stock. So, i found “Woo Out of Stock” plug in and i used it, but you can see the result at screenshot3 and screenshot4. Any ideas?

      Thank you in advance!

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    • #15838
      This reply has been marked as private.
    • #15841

      I’m sorry i forgot that in

      2)I wonder if i can make somehow categories to disappear under product. I know i have the choice of Metro Layout, but i still would like to have price and attributes under product, i just don’t want categories. I’ll have a lot of products in various categories and as you can see at screenshot2, it doesn’t really look nice.

      I still need the product name too.

      Thank you in advance.

    • #15847

      Hi again,

      Please delete the “Woo Out of Stock” plugin!
      We added this function for you.
      And we also fixed all issue above for you.
      And we can see the tax displayed at the product now.
      Please check back again!
      https://prnt.sc/jlil9i

    • #15868

      Thank you for that but still, taxes don’t work.. You can see at screenshot that the products appear without taxes and i cleared cache, but still doesn’t work.. The screenshot you sent me the incl.tax may appear, but the tax rate is 24% and as you can see, the products appear with base price and not incl tax price.. It says incl. tax but the price isn’t incl.tax..

      Also, as you can see i installed a plug in called Waitlist. So i still need to be able for the customer to click the button when the product is out of stock or put the product in the wishlist, read more about it etc and i really thank you for putting that message “Out of Stock”, but you also disabled the buttons i still need 🙁

      Sorry for troubling you..

      Thank you in advance

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    • #15873

      Hi again,

      Sorry when we have to say you that we will can’t supported to resolve two problem above for you.
      Because as you can see, in our demo we don’t have those functions.
      Our service have limit.
      So please hire a freelancer who can help you to do this.
      Thanks!

    • #15875

      I understand and thank you for what you’ve done so far, but when taxes don’t work, this is serious and i don’t think that it’s woocommerce problem or done something wrong in settings..

    • #15876

      Hi politith,

      The tax was plus into the product’s price now. Please check back!
      http://prntscr.com/jlxt3u
      http://prntscr.com/jlxtcw

    • #15878

      Hello,

      The screenshot i sent you was from today and you can see that it’s only the base price, without tax (it’s not plus into the product’s price as you said). That means that sometimes tax appears and sometimes it doesn’t. And i realised as i told you yesterday, that TILL you add a product in cart, only base price appears in products in the WHOLE site and when you add a product in cart then tax appears normally in the WHOLE site.

      Right now it does appear, but since i didn’t mess with it and you didn’t mess with, it means that tomorrow or later the problem will appear again.

      Anyway, i hope that it won’t. I don’t want to trouble you more, the only reason i insist is because woocommerce doesn’t have a tax problem and that means that something is wrong.

      Thank you.

    • #15880

      Hi politith,

      It has just worked for you some minute before.
      Because we did that for you.
      That isn’t that sometimes tax appears and sometimes it doesn’t like you think.

    • #15881

      I guess you’re right because now nothing else works…

      The category that used to have the out of stock product has a Page not found.

      All other categories appear to have no products even though they do.

      And in some category pages Mega Menu appear like mess….

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    • #15884

      Hi again,

      Could you please send us FTP info?
      We will check this again.
      Thanks!

    • #15885
      This reply has been marked as private.
    • #15901

      Mr. Hoa Ngo,

      I would like to show you that the problem with taxes still exists. Unfortunately i wasn’t wrong when i told you that later the problem will appear again.

      In the morning you sent me a screenshot that showed that taxes were ok and they were indeed, as i answered you.

      These screenshots i’m sending you are from a minute ago and taxes at the site don’t exist (for once again).

      The whole site is broken at the moment as i told you, categories, pages, products, menu…

      Blance is crashing and i can’t do anything about it..

      Thank you in advance

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    • #15925

      Hi again,

      We fixed your issues.
      Please check your site again!
      If something wrong, please back here with us!
      Thanks!

      • #15928

        Hello,

        Thank you for everything, but taxes still don’t work.

        I read that there’s a similar issue for others that use Woocommerce. Even though they say that for most of them a table is missing from db and that’s why taxes don’t work, i have that table, so it’s still weird. I’m gonna search for a solution the next days, because i don’t know if it’s Woocommerce or Blance problem.

        There’s an update for Woocommerce at the moment. Can i try to update it or will i have a problem because of the changes you made for me?

        Thank you again

    • #15946

      Hi again,

      You can update the latest WooCommerce version now.
      If you have another trouble, please back here with us!
      Thanks!

    • #16026

      Hello,

      I created a new product and published it and now there’s no home page.. This has happened before.

      Also, the page numbers had kind of a stroke..

      Thank you in advance

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    • #16081

      Hi politith,

      Sorry for the delay!
      Could you please send us Admin login detail?
      We will check this for you.
      Thanks!

    • #16082
      This reply has been marked as private.
      • #16087

        Hello,

        I saw that you propably fixed it. Thank you!

        Did you notice that notice at back office?

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    • #16089

      Hi politith,

      Please ignore this message!
      Because we ‘re using the old Woocommerce version.
      However, the function is works well for you.
      It won’t influence to your site.
      We will update the latest version for you soon.

    • #16167

      Hello,

      I noticed that Price Slider (filter) doesn’t include taxes in prices. I also tried the min and max filter, but this filter doesn’t seem to work properly generally.

      Thank you in advance

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    • #16181

      Hi again,

      We can see the price filter works well now.
      Could you please check once again?
      http://prntscr.com/jqwy1e
      Thanks!

    • #16197
      This reply has been marked as private.
    • #16203

      Hi politith,

      Please change max Price to the highest price in your products!
      http://prntscr.com/jr14aa
      Thanks!

    • #16245

      Hello,

      I’m sorry but isn’t supposed to find min and max automatically?

      Thank you

    • #16314

      Hi politith,

      Sorry! In this time the Woocommerce isn’t supporting filter product by price include tax in that.
      Thanks!

    • #16607

      Hello,

      I would like to ask you if there’s any way i can change search modal(screenshot1) to a search box(screenshot2), so not the whole page would be covered by search.

      Thank you in advance

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    • #16618

      Hi again,

      How do you want to change the search field?
      Please let us know more detail.
      We will check and assist you if we can.

      • #16624

        I would like to be a fixed search bar something like at the screenshot1, because now it’s opening only when i click the search icon and it’s opening in the whole page..

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    • #16634

      Hi,

      Our design like this.
      http://prntscr.com/jwyio0
      So, your request is a customize.
      Sorry! Our support service doesn’t include this.
      Thanks!

    • #16701
      This reply has been marked as private.
    • #16720

      Hi again,

      Sorry! We don’t have service to customize for clients.
      You can hire a freelancer to help you do that.
      If you have any trouble with our theme, please back here with us!
      Thanks!

    • #16888

      Hello,

      Ok thank you.

      Firstly, i enabled debug mode and this error appeared (image.png).

      Secondly, i realised that i can only search products. If i type a category name and search for it, i have 0 results. Same with attributes. For example, if i have an attribute named LED (and it’s not in the product description, only as an attribute), i also have 0 results. So search is working only for products, description and SKU number. Can this change and search will work for everything?

      Thank you in advance

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    • #16896

      Hi again,

      You can search product by categories here.
      http://prntscr.com/jyw74c
      And please use the shop sidebar like the demo.
      http://prntscr.com/jyw7if
      So you can search for product by both categories and attribute.
      And about the error, we will fix it for you.

    • #16909

      Hello,

      I know i can use those, but because i want to change the search pop up to a normal search bar, i won’t have categories in search anymore, but the problem is that even if i keep this search pop up, not all categories are showing up, because i have a lot of them.

      So i was wondering if i can have search results via search, for whatever i want to search (category name, attribute etc) and exists in the site.

      Thank you in advance

    • #16911

      Hi politith,

      That is customize and it is beyond our of scope.
      So sorry, we can’t do that for you.
      Please hire someone who can do it for you.
      If you have any trouble related to our theme, please back here!
      Thanks!

    • #16914
      This reply has been marked as private.
    • #16973

      Hi,

      We fixed this issue for you.
      Please check back!
      If something wrong, please back here with us!
      Thanks!

    • #16975

      Thank you!

    • #17018

      Hello,

      I would like to ask you if it is possible to make this message “No products were found matching your selection.” not to appear on the category path (HOME/…./…. etc). It doesn’t seem quite responsive or nice..

      Thank you in advance

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    • #17028

      Hi again,

      Please add this code to Custom CSS to remove that message!

      .woocommerce-info {
      display: none;
      }
    • #17279

      Hello,

      Firstly, i would like to ask you what is this zero (0) that appeared. It appears in every product category(screenshot2)

      Secondly, can you please tell me in which file is this “Any” that appears at the filter fields to delete it, because it is in a different language than the one i use? I can do it, just tell me the file name.(screenshot1)

      Thank you in advance

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    • #17294

      Hi again,

      Could you please send us Admin login detail?
      We can’t login with old info.
      Thanks!

    • #17303
      This reply has been marked as private.
    • #17318

      Hi again,

      We fixed it for you.
      Please check it again!
      Thanks!

    • #17575

      Hello,

      Thank you for fixing my last problem.

      Unfortunately, I have some other problems. In some categories the subcategories appear on the category path and “See 3 4 5” seems to be disabled, so the user can’t choose between those options.

      Thank you in advance

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    • #17581

      Hi again,

      We fixed the issues above for you.
      Please check back!
      Thanks!

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