Home Page Logo Not Updating + WP Bakery Backend Editor not there!

[exaltis]

I am having quite a few issues with this theme.

1. The logo on the home page will not update. I have tried all different sizes but nothing works…..it still sees the Passion logo despite this not being in the media files. There is no cache plugin installed at all and I have tried deleting the browser cache.

2. This theme is supposed to come with Visual Composer which is now called WP Bakery. WP Bakery is there, but the backend editor will not work and shows zero data.

3. None of the demo images would install and demp menu items were installed multiple times. Please fix this for future buyers as it causes a lot of problems and takes a lot of time to fix!

4. The theme is extremely slow to load and to use.

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[JWSThemes]

Hi exaltis,

Thanks for reaching us!
Please send us Admin login detail!
We will check and assist you to resolve all.
Looking forward to hearing from you!
Thanks!

[exaltis]

This reply has been marked as private.

[JWSThemes]

Hi again,

1. With the Homepages you have to go to edit them and change the logo at the Page Options section.
If you want to display the logo that you configured at Theme Options. Please blank this field.
http://prntscr.com/josx2k
2. And I can see that it seems to you imported the demo data unsuccessful, whether could we do it for you once again?
Please let us know your opinion!
Thanks!

[exaltis]

Hi,

I have fixed the logo issue, but you haven’t answered the issue of it being so slow, and the WP Bakery backend editor issue needs to be fixed urgently.

If you try to upload the demo content again, will I end up with duplicates in the menues etc again?

[JWSThemes]

Hi exalts,

Please don’t worry about that!
I think you should import once again.
Maybe the WP Bakery issue will be solved.
And also the widgets will be imported successfully for you.
http://prntscr.com/jpakey
And please backup data, in case your site meet trouble so you can use it.
Hope to hearing from you!

[exaltis]

Hi,

The slider, widgets etc do not seem to be included in the sample data xml file.

I have tried to upload it again and the results are the same. Please can you fix this urgently.

Thanks,

Elaine.

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[JWSThemes]

Hi again,

Please import the demo data here!
http://prntscr.com/jpfq7f
If you have some trouble with the PHP time limit value.
Please increase this value and import once again.
http://prntscr.com/jpfr00
In another case, please back here with us!
Thanks!

[exaltis]

That has broken it altogether!

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[exaltis]

So it’s now completely broken. I’ve tried the repair and now I get the list of errors on the attached file.

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[JWSThemes]

Hi,

Have you contact your host and ask them increase the value above for you.
Please do that and then import the demo data once again!
If the issue still exist, please back here and send us FTP info (FTP server + FTP Username + FTP Password)!
We will check again.

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