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    • #1245

      First of all, we love the theme but we are experiencing many troubles with Petta. We started to work at the page so..it’s totally a working sheet but still:

      -As you will see, currently the site is on maintainance mode, through a plugin so if you need to see what’s happening you need to login in the page.

      -When I activate plugin newsletter or contactform7 I just can’t see any website anymore, we get a blankpage. I know we are using a plugin call maintenance mode, but we checked with or without the plugin and the problem remains.
      What we can do to fix it?

      -if I try to change the px of fonts in the h1,h2 etc fonts they don’t change. the name of font changes but the dimensions can’t be varied. Also the same with colors. We set secondary color as green, instead of this yellow and …nothing happened.
      It seems that maybe it could be happening for some reasons that every change we make to custom our website..don’t really work? It’s a trouble you are experience with other users?

      -We experienced a trouble with anchoring menu items to sections of the website. we just want tipical “scroll to this point of the homepage” kind of a menu and we tried and it didn’t work. You can check our anchors in the menu:
      http://www.espacioanimal.net/#tienda for instance. we set in the section the #tienda correspondent as we did many times in other projects like row Id of correspondent Fila Settings and..it does not work:(

      Any suggestion?

      -For desperation I also tried to import the website pre-set page you created as a base to see if was more easy to work on a pre-made scheme but it was impossible to import. After two hours I quit, it was taking toooo long.

      Please, I will wait for your comments to help me to fix these issues!

      Thanks!

    • #1247
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    • #1248
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    • #1249

      Hi,

      We checked your site.’plugin require’ should install and active: http://prntscr.com/d32b9u
      Demo data doesn’t import correctly.
      Document: http://docs.jwsuperthemes.com/petta/
      How to import manual demo data if max_time_execute low:
      Here: https://jwsuperthemes.com/forums/topic/how-to-use-one-click-import-demo-data/
      Video tutorial:

    • #1251
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    • #1273
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    • #1361

      Hi,

      Let us check and import manual demo data for you. Please, aslo send FTP info via private reply. We will config some value via wp-config.php
      Thank you for waiting.

    • #1362
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    • #1423

      Hi,

      I tried import a file 745kb via Tool > Import. but it show 504 error. Could you please tell me you increased max_execute_time via .htaccess ; wp-config.php or contact to support host. Because some host doesn’t effect when you increased via file.

    • #1424
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    • #1430
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    • #1432
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    • #1435
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    • #1441
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    • #1478
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    • #1492

      Hi,

      Please, enable Less Design Option In Theme Option before changing.

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