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- This topic has 9 replies, 3 voices, and was last updated 6 years, 5 months ago by CFrazer46.
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11/03/2017 at 12:57 PM #10435
Good day,
We are now receiving the following errors on products in all browsers:
Fatal error: Call to undefined method APCu_Object_Cache::incr2() in /home/content/a2pewpnaspod04_data03/01/4094001/html/wp-content/object-cache.php on line 242
Can u assist urgently?
Please let me know if you require ftp access.
Best regards.
Carmen -
11/03/2017 at 3:08 PM #10436
Hi CFrazer46,
Could you please share your FTP (Hostname + User + Pass) with us?
We will resolve this for you. -
11/03/2017 at 3:42 PM #10438This reply has been marked as private.
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11/03/2017 at 4:40 PM #10443This reply has been marked as private.
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11/03/2017 at 7:20 PM #10445This reply has been marked as private.
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11/06/2017 at 9:32 PM #10508This reply has been marked as private.
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11/07/2017 at 9:00 AM #10534
http://prntscr.com/h754iw
Now it seems that no error appears. Maybe your host has a problem -
11/10/2017 at 1:03 PM #10706
Hi Loc,
Thanks for your message. The error is still appearing across all browsers. Try viewing a specific product in a private window (Mozilla) or Incognito (Chrome.)
Fatal error: Call to undefined method APCu_Object_Cache::incr2() in /home/content/a2pewpnaspod04_data03/01/4094001/html/wp-content/object-cache.php on line 242
(screenshot attached)We have already been in contact with the host – GoDaddy – they confirm the error is not on their side. They did advise that there might be a scripting issue that is causing the server to crash and end with Error 500.
I look forward to hearing from you.
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11/10/2017 at 3:45 PM #10717
I changed the object-cache.php file. Please check again. If the problem persists please contact me
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11/17/2017 at 2:03 PM #10995
Thank you Loc, that seems to have solved that issue.
Best regards
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