Home Forums Themes Support Blance – Clean, Minimal WooCommerce WordPress Theme Error when importing demo content

Topic Resolution: Resolved
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    • #12741

      Hello,

      I am having problems when trying to import the demo content. Can support help diagnose the problem?

      See attached screenshot.

      Thanks,
      Alan

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    • #12760

      Bump. Any any support staff assist me with this please?

      Thank you,
      Alan

    • #12763
      Anonymous

      Hello, I have the same problem and they do not answer me, did you manage to solve it?

    • #12779

      Hi huangalan88,

      Sorry for the delay!
      We just have gone through the traditional holiday.​
      Could you please send us Admin login detail?
      We will check this issue for you.

      • #12780

        hello,

        how do I send my admin login to you? I don’t see a private message option

    • #12794

      Hi huangalan88,

      You can send it at this ticket.
      Please set private message here.
      http://prntscr.com/iho6hz

    • #12798
      This reply has been marked as private.
    • #12801

      Hi huangalan88,

      Please contact to your host and ask them to create database set utf8mb4 for you!
      And then try to import the demo data once again.
      If something wrong, please back with us!
      Thanks!

    • #12823

      Hi,

      I talked to my host and they responded that they do not do coding or database problems since they can only handle hosting and server issues. they mentioned that this is most likely the issue:
      https://stackoverflow.com/questions/42385099/1273-unknown-collation-utf8mb4-unicode-520-ci

      but again they are not allowed to do any coding for me nor do I know how to go in and edit it myself. They referred me back to you. Can you help me fix the issue please?

      Regards,
      Alan

    • #12840

      Hi again,

      We’ve imported the demo data for you already.
      Please check again!
      Thanks!

    • #12841

      Great, it’s working. Thanks!

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