Home Forums Themes Support Bencher WordPress Theme Change the product photo dimensions

This topic contains 98 replies, has 5 voices, and was last updated by Avatar Supporter 1 year, 7 months ago.

Viewing 20 posts - 41 through 60 (of 99 total)
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  • #6721

    Here is custom CSS for you

    body .tb-header-wrap.tb-header-v2 .tb-header-top {
        background-color: grey;
    body .tb-header-wrap.tb-header-v2 .tb-header-menu{
        background-color: #808080;
    body .tb_footer .footer-header{
        background-color: rgb(128, 128, 128);
    body .tb_footer .footer-top{
        background-color: #aaa;
    body .tb_footer .footer-bottom{
        background-color: #aaa;

    Goodmorning Huynh,

    Starting in order:

    3. Our social Media footer reads:
    <ul class=”socials”>
    <a href=”https://www.facebook.com/thepackingman/”>&lt;i class=”fa fa-facebook”&gt;&lt;/i&gt;</a>
    <a href=”https://www.instagram.com/thepackingman/”>&lt;i class=”fa fa-instagram”&gt;&lt;/i&gt;</a>

    Is there something wrong with this code? The code works perfectly for all pages except the about us page.

    5. Thank you! This worked. Yes our tshirts are in low res, But if we would like even more zoom, Shall we upload larger images? We would like the zoom to magnify the detail of the fabric for the INDO COLLECTION.

    6. THANK YOU! IT IS WORKING NOW! – We didnt do anything so i think that you removing the feature took care of this!!

    7. Thank you!!

    8. NEW QUESTION: Our woocommerce still is not working with the right currency. Image attached. We would like the euro sign.

    9. WOOCOMMERCE: Is there any way to view the html code of the invoice in woocommerce of how it will display like in an email?

    Thank you for your support Huynh, we really appreciate you taking time to solve our problems!! Almost done! Many many THANKS!!!!

    Our best,


    3. Can you try one more:
    <ul class="socials"><li><a href="https://www.facebook.com/thepackingman/"/><i class="fa fa-facebook"></i></a></li><li><a href="https://www.instagram.com/thepackingman/"><i class="fa fa-instagram"></i></a></li></ul>
    If it not working, I can help you via teamviewer (teamviewer.com)

    5. We recommend you upload product image lager than Magnifier Image size http://prntscr.com/fmrflg . If you want to zoom in on the details of the fabric you can upload an detail image You should upload a detailed image. http://prntscr.com/fmrhmj

    8. You did not follow my old instruction.
    Can you check again:
    – here is setting for your input price: http://prntscr.com/fmrjge
    – here is option for currency switch: http://prntscr.com/fmrlk4 You can add USD, Euro, … or keep only Euro. Remember to Save 🙂
    – Here is currency that display when you load page: http://prntscr.com/fmrme5 select EUR if you have more than 1 currency

    9. After you order, you will receive an email. You can try to order and pay by your email, you will see. If you want to try paying with PayPal, you can research and use Paypal Sandbox. Woocommerce integrated email templates, if you want to edit, you need a plugin, you can try Email WooCommerce Customizer (https://wordpress.org/plugins/email-customizer-woocommerce/) or another plugin.

    I alway follow you! if you have any problem, you can back!


    Hello Huynh,

    Thank you for all your support! All previous issues are fixed on the site.

    1. I would like to know if there is a way to change the the colour of the active links and hover. In the styling options we have assigned the colour, but the colour has not changed. (Please see image)

    2. We would like Header Stlye 6, but when we select it, our headers display as style 5. *Please see image.

    3. Is it possible to make our logo a bit bigger?

    4. We would like to insert our Logo in png for the footer, but when we do the image is enlarged and full width.

    5. How do we create the same mega menu as you have in the demo under elements. We would like to do this in our shop Tab.

    6. We accidently deleted the code for the newsletter sign up on the footer. How do we insert it? When we use the widget, the style is different.

    Thank you for your great support.
    My Best,


    Hi Nazkangal,

    Thank you for contacting.

    1. Please, enable Less Design option and clear cache after changing.

    2. Try edit relate page and change header option in meta-box

    3. You can rezise or add a class, style it.

    4. You should resize smaller
    5. You can create mega menu. Here you go first please: http://docs.jwsuperthemes.com/fitness/images/megamenu1.jpg

    Then from Initial Steps > go to Menu Setup > Mega Menu & Menu with Icon > here you can find out how to create a Mega-menu.

    6. You can delete and add new widget section.
    Please, try change and let me know if you need to assist more.



    Thank you for your assistance. In re:

    1. Thank you.

    2. We have a problem like last time where the header keeps reverting to global, and bencher logo is connected. Please have a check in our wordpress. Last time Huynh was really helpful is solving this reset problem. (I have attached a preview of what it always reverts to in the related edit of the page in meta-box…)

    3. Could you please be more specific? what do we type? how do we style it?

    4. Same when we used the code to resize it, nothing was in effect. What code do you suggest?

    5. So we created the 4 columns like in the image but can not find the: Initial Steps > go to Menu Setup > Mega Menu & Menu with Icon > here you can find out how to create a Mega-menu.

    6. No luck – we have this style in attached photo and we would like to use the same style you have in your demo.

    7. While viewing the website from different computers, all the icons are squares- no icon display or x’s in the mobile. Why is that?

    8. What woocommerce app do you suggest so users can pay online by credit card gateways? without making a separate bank transfer, but able to fill out a forum online with their ex. mastercard, visa card info through our checkout?

    9. Also our thumbnails on the merchandise in single view are showing up stretched. Any way to fix this? Also any way to leave some more space between where the photo ends and the additional information tabs section?

    Thank you for your support! We greatly appreciate it and thank you for your patience with us!


    Hi packingman!
    Could you please deactivate “Super cache”. I am checking for you!
    Thank you!


    2. If you want to use header 6, please select Header 5. So sorry for the mess
    3. Make logo a bit bigger:
    – For each header version, we have another custom CSS, I saw you using header v3, you can use this CustomCSS:

    body .tb-header-wrap.tb-header-v3 .tb-header-menu .tb-logo a img{
      max-width: 330px;

    you can see more here:
    4. Please take me a screenshot and tell me what footer version which you use
    5. You add submenu to “SHOP” item like this: in my example, i add insite ‘elements’ item
    – Expand “shop” item and select 4 column, may you want to fullwidth http://prntscr.com/g0bnb3
    6. If you was talking about this: http://prntscr.com/g0boey , here is your widget http://prntscr.com/g0bovx
    7. Maybe website did not load correctly, you can try clear cache and reload, on my computer, it is working well http://prntscr.com/g0bp6s
    8. Maybe you want this: https://wordpress.org/plugins/woocommerce-payment-gateway/ But I also say that, we did not try it before You need try first by use Sandbox


    9. Here is customCSS for you!

    .single-product .tb-content.tb-fullwidth .ro-product-wrapper .images{
    	max-height: initial;
    .single-product .ro-product-wrapper.vertical-slider .images .thumbnails.noslider{
    	display: none;
    .single-product .tb-content.tb-fullwidth .ro-product-wrapper.vertical-slider .tb-single-vertical .slideshow img{
    	min-height: initial;
    This reply has been marked as private.

    Good morning!
    Thank you for the kind words! We alway Welcom you!
    I asked that you deactivate that plugin because it caches, so we can not see the changes. You should turn it on after you finish it all, it will make your site load faster.

    1. About the logo: May you set custom logo here: http://prntscr.com/g0t9ax You can edit your homepage and leave it blank to use global logo.
    2. This is our mistake: you can open file /woocommerce/archive-product and change this word http://prntscr.com/g0taap to “tbtheme-woo-shop-sidebar”, remove this line: http://prntscr.com/g0taqy . I did it
    2-Old. Header 3 is designed to work with title. If you don’t want to use title, turn off it in theme option and you have to add this custom CSS.

    .tb-header-wrap.tb-header-v3 .tb-header-menu{
     possition: relative;

    3. this is same as 1
    4. You can set width for that by custom css like this:
    max-width: your-size;
    height: auto;

    .tb_footer .tb-footer-v4 .tb_footer_top_one img{
     max-width: 290px;
     height: auto;

    5. You can add your image to Custom Widget then select that widget to show it.
    http://prntscr.com/g0umgp -> http://prntscr.com/g0umz1
    I recommend your image size less than 240 x 190 px
    7. it is ok now
    8. I’m sorry, but I do not know. You can try contacting the bank or plugin author.
    9. Sorry, this is in design, I can’t change it
    10.1. space below header:
    If you don’t use title bar, it will disappear.
    10.2 The description is moved to the right
    You can add this custom CSS:

    @media(max-width: 767px){
    .single.single-product .ro-product-wrapper .ro-product-information{
     margin-left: -120px;

    Thanks for waiting!
    And more, I still can not login to your admin page! 🙁

    This reply has been marked as private.


    Thank you for contacting.

    Your web has 2 Bencher theme: http://prntscr.com/g1an2f . I deleted old Bencher theme version 1.5.0

    – Fixed logo can’t change.
    – Imported Widget demo, you can easy edit it.
    – Title-Area.jpg : Please, send relate link to us.
    – Logo Footer : You can resie and add into widget section: http://prntscr.com/g1b963 (you also can add CSS: http://prntscr.com/g1ba0r )
    – You should resize main logo : maximum width should 320px

    This reply has been marked as private.

    Good morning!
    Please dont activate “WP Super Cache” plugin. that is last step before you public your site, not now. If you enablr it, you can’t see anything change.
    I have a good news, I can login now. Please review all your page and list anything you need for me.
    Thank you!


    Hello Huynh,

    Ah finally! we turned on the SSL certificate! Maybe thats why!!

    Finally a last couple of problems and questions, and almost ready to launch!
    We are so excited and happy with the theme! Thank you in advanced!

    Our problems are:
    1. Some of the headers are not displaying properly. Example “JOURNAL” AND “SHOP” – the right part.

    2. How can we change the headings on the homepage and other H2-6 titles. We have changed them in theme options, typography, but it does not seem to work. Example:
    Shop Item Titles, Portfolio titles, Section Titles, Blog Post titles…

    3. How can we remove in the portfolio section, the right sidebar? We would just like the images, nothing else. (Image attached).

    4. How do we had images to the blog post when we select gallery, nothing shows to upload the images.

    5. On the homepage we would like the top menu, above the navigation to also show.

    6. How do we link the wishlist page to the heart symbol in our menu?

    7. It seems our social links have disappeared in the widget. Could you please give us the code to paste again (sorry)

    8. Could you also kindly give us the code with the icons to put like in bencher contact us widget. We would like the same 🙂

    Hopefully we finish this tomorrow and you will not hear from us again!! 🙂

    thank you once again for this long task and bearing with us!!

    My best,


    I wrote for you very long but it lost!
    I do all for you.
    2. You have to style by customCSS like this:
    – Get css class: https://prntscr.com/g2bqpa
    – Style for them: https://prntscr.com/g2bsbe
    theme options, typography is design for inside your Blog
    4. You see: https://prntscr.com/g2bwlq and result: https://prntscr.com/g2bwu4
    5. It is alredy showing. I didn’t do anything: https://prntscr.com/g2byze
    <ul class="socials"><li><a href="https://www.facebook.com/thepackingman/"/><i class="fa fa-facebook"></i></a></li><li><a href="https://www.instagram.com/thepackingman/"><i class="fa fa-instagram"></i></a></li></ul>

    <ul class="ct-contact">
    Via dei Santo Spirito, 11 - Florence, Italy.</li>
     	<li> [email protected]</li>
     	<li>(+39) 055 0640186</li>

    Sorry for the short reply. I wrote so much but it lose.
    We hope you finish your site soon, but we alway here and listen to you! You are welcome
    Have a nice day!


    Hello Huynh,
    Hope everything is good! Sorry to write again-bare with us a bit more!
    We are almost ready. Thank you for correcting everything.

    A couple more questions:
    1. The Title of the product on each single item product view has disappeared. How can we make it reappear?
    2. The arrows on the slider for images in the single product view has also disappeared. How do we make is appear?

    3. One item has disappeared from our shop even tho it has stock and price.
    This is the link. You will see that it does not show in shop, or category trousers.

    4. Is it possible to keep an item on display even tho it is sold out? For 1 week?

    5. Is it possible to add a check box in the check out for gift wrap option?

    6. Is it possible to make a play/stop button on our homepage rev slider? Now we have the video playing one time and stopping. We would like users to have the option to replay the video.

    7. We just changed our logo but no effect taken. (It is uploaded to our theme options.)

    8. On our portfolio page, the cover image looks blurred. Is there anyway to fix this?

    We are getting the hang of css. Thank you. We have changed our main font to playfair display. Everything is working good. But i couldnt fix those 8 questions! If you could let us know how to fix, it would be great!

    Thank you once again!

    My best,


    1. please Enable it in theme options: http://prntscr.com/g3ahwk
    2. You asked me remove it! It back
    3. You can delete it and re-create.
    4. You config it here: http://prntscr.com/g3ase4
    5. This is a good ideal, We will discuss adding this feature into the update version. Temporarily you can add an product “gift wrap – $2000 :p”
    6. you have some option:
    – Repeat your slider: http://prntscr.com/g3b03o
    – User Youtube: http://prntscr.com/g3b0sl http://prntscr.com/g3b0xn http://prntscr.com/g3b1a2
    7. You type wrong name. right name is “https://www.thepackingman.com/wp-content/uploads/2017/08/TPM-LOGOHorizontal.png” http://prntscr.com/g3b2yt

    8. it is ok now!
    If you dont want the cover when you hover you can add this css

    body #tb-list-porfolio.tpl .tb-thumb a.thumb-hover-effect:before{
     content: initial;

    If you have any problem, please back with us!

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