Home Forums Themes Support Bencher WordPress Theme Change the product photo dimensions

This topic contains 98 replies, has 5 voices, and was last updated by Avatar Supporter 1 year, 7 months ago.

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  • #6623

    Hi! I’m Huynh! I’ll help you from now!
    I looking for your issue and it seems that the log-in information is quite messy.
    I logged-in to your host and create an FTP account “[email protected]” You can delete it later.
    Can you list your issue for me? In the waiting time, I check 404page for you!


    Page 404 is working you can set background here: http://prntscr.com/flf13h


    I can not login to wordpress anymore!
    If you have changed, please give me login information again.
    Thank you!


    Hello Huynh Le,

    We apologies for the mess, there was someone else doing the website for us in the past but we decided to take matters into our own hands as the results were bad and decided to use you theme layout as it was really nice.

    I believe we are almost set. I think with bluehost one person can be logged onto wordpress at a time so i am creating you a new username and password.


    You can also log in from bluehost. But in anycase we are now logging out of wordpress.

    Problems are:
    1. Shop page does not show. We spoke with bluehost, they said there was no folder created. Please feel free to do what you need in the ftp. Delete, create. As u see fit for this site to work properly with the theme.

    2. 404 and Under Construction page have this white bit showing as the image does not fully cover? We would like it to be like the demo when someone enlarges the window, the photo accordingly adjusts. Maybe it is the dimension of the image? Please let us know what size the background image has to be.

    3. In Homepage 1: The bencher logo still appears even tho we configured the logo from the page’s bottom. It keeps reverting to bencher logo.

    4. Only in the about us page, the social media icons are displayed with an extra icon out of line with the other icons. Image attached.

    5. In woocommerce we would like the euro sign to display and the the . to divide the cents. We configured it but still the dollar sign and , is displaying.

    6. This part is not a problem but we would like to know if there is a way to preview the email of the invoice, and how we can edit it. It is html code right now – and we can not visualize it.

    Thank you once again for your support.
    Let us know if you have any luck.
    Sorry for the delay in the reply *Time difference.
    My best,


    Hi Packing Man!
    I still can’t access to WordPress admin. You can try to do something by yourself
    4. It’s seem you used two a tag when you edit widget.

    <a href=”#”></a><a href=”https://www.instagram.com/thepackingman/”><i class=”fa fa-instagram”></i></a>

    You can try

    <a href=”https://www.instagram.com/thepackingman/”><i class=”fa fa-instagram”></i></a>

    5. You can change here: http://prntscr.com/fliawo
    See you tomorrow!

    This reply has been marked as private.

    I still can’t access to WordPress, nothing was responded when I press Login.
    Can you check it!



    Maybe you are being login. Can you logout!
    We are in GMT +7 so I can check it from 00.30am -> 9.00am UTC


    Please let me know about the log in because the shop is very important for us.

    Yes sure! Because you are very important for us!


    1. Your shop has back! We saw a folder with the name “shop” in your file, causing your site to go astray
    3. Logo :

    You can Edit your homepage-01 ( http://prntscr.com/fltgig ) and change it in metabox: http://prntscr.com/flth35. If you want to user global logo, simple clear it.


    Hi! because I can not login, can you go to Theme Option and set page 404 for me: http://prntscr.com/fltjq5
    Thank you!



    Hi! Under Construction page is OK.
    Thanks for waiting!



    Hello Huynh,
    Please let us know if you received the message we just sent previously.
    It has disappeared and now we are worried our long email did not reach you!!

    Mainly – Please give us your email so you can enter our wordpress and reset the password yourself if you have problems.

    we are facing these issues:

    1. 404 page is not working. we did what you said, no luck. Was working yesterday and now is reverted.
    2. under construction page has a black space underneath.
    3. Social icons on footer top are not behaving correctly. We inserted the code and now we have the problem on all pages.
    4. Shop page sidebar is displaying full width.
    5. Magnifying problem. please view attached image.
    6. Bencher logo keeps reverting. We insert our logo on the home page 1 but no luck. We did what you said several times and after the page reloads from updating it STILL has bencher image attached!

    Our best,


    Hi! don’t worry, I alway folow you!
    Our email is [email protected] .It looks like we typed the right password, but the page did not redirect. No messages will be displayed, if I type any other password, there will be a wrong password notice.


    2. Under construction page has a black space underneath. It only show black space when you logged in, if not, you will don’t see it. I can’t login so I can’t research how it show blank. Dont worry, only you see it.


    3. Social icons on footer top are not behaving correctly. We inserted the code and now we have the problem on all pages.
    You seem type wrong quote characters.
    This is all you need http://prntscr.com/fmb12q


    1. 404 page is working.

    5. Magnifying problem. You can change setting here: http://prntscr.com/fmbkbl

    6. Everything seem revert reverted. Can you try again.


    4. Shop sidebar has back to its position


    Hello Huynh,
    Thank you for getting back to us.

    Regarding the issue of logging in and the page not redirecting. What can be done? Is this strange? What if other people who create an account try to log in. What will happen? We still do not understand completely why you can not log in, or the page does not redirect. How can we solve this problem?

    2. Under construction page. – You are right. We apologise.

    3. The text file is empty. Do you mind typing for us. We can not download the file- (Image attached) It is working on the home page and contact. But something funny is happening on the about us page.

    4. Wow! How did this happen! Thank you, sorry for bothering u!

    5. Can we get the thin magnify box square also? And is it possible to have more zoom? Do we have to upload a larger image? (Image attached)

    6. Yes we try again and again, but bencher logo wants to come back! We also try to customize logo header with our logo from our media but it does not want to put it.

    Thank you for replying to all our probems. Sorry for bothering you with others, it was not working yesterday and working today! THANK YOU.

    We have a new question, how do we change the grey colour of the place above the header and the footer background colour?

    Our best,


    Good morning! I am so happy when hear you!
    3. You need close li tag http://prntscr.com/fmnlxj
    5. The image which you upload is big enough. You can try setting again:
    Set image size:
    Recommend: 490 x 686
    ( with curent your setting, you need an image more than 600px width)
    And: http://prntscr.com/fmnqz3
    You can set: “Zoom Box“: auto auto (or any less than above 490,686 ) and “Image size” blank blank (or any, more than Zoom Box and less than real image size (http://prntscr.com/fmnutk)
    6. Maybe you forget to apply it. http://prntscr.com/fmngad . But you can skip this problem, I removed this feature, now you can only set logo in “Theme options”

    7. You can set background color by custom CSS in theme option
    You can type color by name(grey, white, black …) by hex color (#808080, #00aeef…) or by Red – Green – Blue color { rgb(128,128,128) } you can find your color here: https://www.w3schools.com/colors/colors_picker.asp or http://htmlcolorcodes.com/

    If you have any problem, please back. I alway here

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