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    • #3673


      Just purchased financial theme. try to upload theme ( when it gets to 100% upload the only thing on the screen says “are you sure this is what you want to do? try again?) and in the top part of the browser where the favicon on it says upload failed.

      Kind regards

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    • #3674

      Hello there,

      Thank you for purchasing our theme!

      If you are installing your theme from the WordPress theme installer, but get a message that says “Are you sure you want to do this?”, most likely your web server is configured with low PHP settings that only allow a certain size ZIP file to be uploaded via WP admin.

      Most hosting companies configure their servers to only have the maximum file upload size limit at 8-10 MB, some are less. The Alibaba theme ZIP is currently about 34 MB in size which is due to the included plugins and all the demo content. So if you get this error, your web server is rejecting the upload due to the overall size of the file. WordPress is unfortunately giving you a rather ambiguous message in response. This is not a theme issue or bug.

      There two ways to solve this problem.

      You can get your web host to increase your PHP limits so a larger zip file is allowed to be uploaded. They will know which limits to set if you explain the issue.
      You can upload your theme via FTP. View our video tutorial in the Video section of the forum to learn how to install your theme via FTP. It is very easy and efficient.

      Recommended PHP configureuration limits are as follows:

      memory_limit 128M

      post_max_size 32M

      upload_max_filesize 32M

      max_execution_time 600

      Kind Regards,

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